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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Has done me good would recommend thanks carid.com injoyed there products and are very freadly and will help with your needs.
I place an order they told me, it will be ship ground by UPS i say no this is urgent, no problem we will send it express but it will cost you $66.89 for a part at $9.95, i said no problem this is urgent they told me no problem we will send express THEY SEND BY GROUND UPS WOW THIS IS A VERY GOOD SERVICE YOU THINK
Dear Richard,
Thank you for your feedback!
We are sorry to know about the unsatisfactory experience you have recently been through and poor assistance provided in this regards.
We will gladly refund you the price difference between regular ground and express shipment in order to rectify the issue.
Please, email me directly at [email protected] with your order number so i could locate it in the system and assist you further.
Look forward to hearing back from you soon!___
Sincerely,
Voice of a Client Department at CARiD.com
This company is dishonest and has the worst customer service that I have ever seen I would highly recommend that you do not buy anything from this company. I would give a lower rating but you can't go lower than no stars, I am now a month behind on my repairs because of them.
Dear Robert,
Thank you for sharing your experience with our store!
Please, accept our sincere apologies for the inconveniences with your order.
We would sincerely like to learn more about your situation in order to facilitate the resolution process and make things right!
Please, email me with your order details at [email protected], so I could look deeper into this issue, and offer you additional compensation.
I look forward to your answer.___
Sincerely,
Voice of a Client Department at CARiD.com
I realize covid19 is a problem, that said I work for a dealership and we are getting it done. I bought parts from summit racing more then a week and a half after ordering from car id. Got my parts from summit already. Car id sends no up to date info. Got on chat... sat there for 10 minutes no contact. On hold trying to call for the last 18 minutes. I would highly advise you NOT to buy anything from them. I ordered parts on the 22nd of last month they say on the site it wont ship until july 14th. Ridiculous in my opinion. I would say there is a 99.999 chance I will never buy anything from car id again.
Dear Rick,
We are extremely sorry about the delay with your order and we apologize you couldn't get through to us all this time. We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. As you mentioned, COVID-19 is a really big problem but still, we are working on the updates with the suppliers every day and doing our best to adjust the processing and shipping time frames as soon as possible and yet the issues still occur.
I understand that despite the pandemic there is no excuse for such an appalling delay, however, this is definitely not the way we usually work. Please, email me at [email protected] so I could locate your order in the system, find the reason of the delay and make things right for you!
Look forward to your reply soon!___
Sincerely,
Voice of a Client Department at CARiD.com
Sold me a steering wheel they didn't even stock then lied to me for 3 months in a row about how "the ship date was pushed back" you sold me a wheel you didn't even have! Stop lying! Stop selling parts you dont even have! A waste of time and money even dealing with this company, and the customer service is trash i was on hold 3 times for more than an hour and they couldn't do anything but repeat the bull$#*! email about pushing the ship date back.
Dear James,
I am sorry to know about the delay in shipping that has occured with your product.
The steering wheel you ordered with us is a made-to-order part and we need some time to have this item manufactured for you. Regretfully, the manufacturer is currently out of the core parts and the shipping time for their steering wheels has been extended. I understand your frustration and therefore, would like to remedy this situation, and offer you compensation for the inconveniences caused. Please, give us an opportunity to improve your experience with us.
I kindly ask you to email me with your order details at [email protected], so I could locate it in the system and assist you further.
Look forward to your reply soon!___
Sincerely,
Voice of a Client Department at CARiD.com
My order was placed for coilovers and a wheel and tire package. They sent me an email the following day saying they could not fulfill the coilovers. After waiting on the phone for over an hour to speak to someone to cancel the tire and wheel package (less than 48 hours after order was placed) I was told they could not cancel the tire and wheel order. And they could not give me a deliver date at the time. I received no emails on tracking or status of order. Eventually the tires and wheels arrived 60 days later and they were damaged. I was told they do not refund tires and wheels, even thought they were delayed on delivery. I have tried to contact the company on multiple occasions. They do not have a callback service instead you listen to annoying voice that offers comic relief and sarcasm at every turn. I have filed a complaint with the BBB and requested a refund with PAYPAL who is more than receptive to the issue. STAY AWAY FROM THIS COMPANY THEIR CUSTOMER SERVICE IS ABSENT, ABYSMAL AT BEST!
Dear Hubert,
Thank you for bringing this issue to our attention!
We are truly sorry for the issues with your recent order.
From what i see, we have already refunded you in full for the coilovers that were never shipped.
As per the issue with your Wheels and Tire package, we emailed you for additional information that is necessary in order to proceed with the damage claim on 7/8/20, however, did not receive any reply as of yet.
Please, check your email inbox for details.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
What a joke these folks are... I made two orders and both were messed up
The real rating is OOOOO!
Could not get any satisfaction from the idiots that I spoke with...
Sorry for my attitude but I think that they do not understand basic business practices should not be trying to sell things to the public while being so non efficient.
IDIOTS!
Dear Beau,
Thank you for sharing your review!
Please, accept our sincere apologies for the issues with your recent order.
We would sincerely like to learn more about the situation and make things right for you!
Please, email me directly at [email protected] so i could locate your order in the system and assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I wanted to place an order and put a coupon at the end. Total came to 118 including shipping to my address and system asked for a payment method. I put my card in and... shipping from 15$ jumped to 26.50$... practically that erased the coupon. And added another 50% of the coupon value of 8$.
Dear Dan,
Thank you for sharing your feedback and for bringing the issue to our attention!
We are terribly sorry for the issues with your checkout page.
This is not how we usually work. The issue was already forwarded to our IT department for further review.
Please, check your email address for details and additional compensation offered.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I called and ordered two items from this company. Let's call them Item A and Item B. 5 minutes after my order I called back to cancel Item B because I had been informed that it was not needed. I asked twice whether the cancellation of Item B would affect the shipping of Item A at all. I was assured that only Item B was cancelled and that I would receive Item A on time. A few days go by and I receive Item B, but not Item A. I go to the website and see that the same tracking number was assigned to both items and that it was shown that both were delivered. I contacted FEDEX who told me only one item was associated with that tracking number. On top of it all, I was charged for both items. So essentially, I ordered two items, but cancelled one minutes after the order. They still charged me for both, then sent the item I did not want, while saying they sent the other item, which they did not. I argued for 2 hrs with an online chat, 1 hr with a person on the phone, and was told that I could not speak to a supervisor, but one could call me back sometime after 48 hrs. DO NOT USE this company. They are absolutely horrid and have the worst customer service I have ever experienced. They will take your money no problem, but may or may not send you the item you purchased and make you jump through hoops to get refunded for the item that they have never sent!
Dear Joshua,
We are sorry to know about your frustrating experience with our store and poor assistance provided.
Indeed, due to a high volume of calls, our supervisors are unable to take inbound calls, however, they will glad call you back upon your request within 24-48 business hours.
We would like to facilitate the resolution and make things right for you!
Unfortunately, I was unable to locate your order in our system. Please, email me back at [email protected] with your order number, so I can assist you further.
Looking forward to your reply!___
Sincerely,
Voice of a Client Department at CARiD.com
I ordered rims with a guaranteed fit as stated on THEIR web site, they arrived took to mechanic to have mounted after he ordered tires. We dry fit and didn't fit as guaranteed on THEIR site. Leave the shop come home to call and start return I'm told must have photographic evidence they don't fit as told by the operator his computer says they will. I explain I can not put them on and take pics as it will damage the rim and you won't refund me as stated in your policy for wheels, I'm told basically too bad no refund without photographic evidence they don't fit as my computer says they will. Ask for a supervisor and told their is no supovisor available for this issue as basically it doesn't fit the requirements to get a supervisor as it's simple mount the rim take pics and prove they don't fit as my computer says they will. So back to mechanics, mount, scrap paint off inside of rim and take photos. Back home to try this return policy designed to rip you off, meantime I'm emailed forms explaining how to pack and a disclaimer on damage to rims Durning shipping will result in no refund or only a partial refund all designed to rip you off as you know your rims will be surprisingly damaged upon return ( my opinion) The reason this whole thing pi#*"s me off is I would have NEVER purchased these rims if their web site had not claimed GUARANTEED FITMENT, GUARANTEED FITMENT, GUARANTEED complete lie and a return policy designed to STEAL your money once you order rims. Keep in mind I have ordered from CarID several times and always satisfied but NEVER, NEVER, NEVER order rims from CarID as GUARANTEED FITMENT does not mean to them what it means to you so I say again NEVER! Order rims from CarID
Dear Brian,
Thank you for sharing your experience with our store.
We are deeply sorry to know about the issues with your recent rims order.
Indeed, in the event of fitment, flaw or defect pictures may be necessary in order to complete your return request.
Please, email me with your order number at [email protected] so i could locate it in the system and facilitate the resolution process as well as offer additional compensation for the inconveniences caused.
Look forward to hearing from you soon!___
Sincerely,
Voice of a Client Department at CARiD.com
Cannot even work out a part refund as part was damage even sent them pictures they offered 20.00 instore credit what a joke stay away
Dear Daryl,
Thank you for posting your feedback!
Please, accept our sincerest apologies for the issues with your product and poor assistance provided in this regards.
We would like to learn more about the issue in order to facilitate the resolution process and make things right.
Please, email me with your order details at [email protected], so I could look deeper into this issue, and offer you additional compensation.
I look forward to your answer.___
Sincerely,
Voice of a Client Department at CARiD.com
I ordered three times from carid everytime i had a problem something was always defective they solve the problem but takes forever no discount no nothing for the inconvenience i will never order form them again, plenty of other place's
Dear Anthony,
Thank you for sharing your experience with our store!
We are terribly sorry for the multiple issues with your orders.
Please, give us an opportunity to learn more about your situation and make things right!
Kindly email me directly at [email protected] with your order details so i could locate it in the system and assist you further.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
Manager calls me a racist when I asked if she was located in the US... like if I wanted to speak to an American we only have one race. She still had no reason why after I paid for items in my cart it added an item I didn't order that was for a Nissan truck and not my Toyota Camry! I called to delete the non ordered item within five minutes and two days later i'm told the stop request wasn't processed in time and I may have to ship the item I didn't even order back and wait for my refund. I will never order anything from this terrible company again!
Dear Larry,
Thank you for your feedback!
Please, accept apologies for the unsatisfactory experience you had with our company.
Our CARiD team believes in the freedom and equality of every person in our society guaranteed by our laws. As for our staff, we are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
Cancellation is a two step process and requires cancellation on manufacturer's end as well in order to avoid any further inconveniences. As the normal turnaround time for cancellation is 24-48 business hours, if the product's shipping date is set on the same day or the following one - we are unable to guarantee cancellation. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please, email me at [email protected] with your order number, so i could locate it in the system make things right!
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
We had to pay more charge which is normal however their instructions included them sending packing slip package and an email to get ups label. We got nothing and after spending a couple of hours on the phone with the wholesaler who sent the item and carid customer service we realize they have no idea what their website says. We were told it could be 3 to six days to get an email for a shipping label. Nobody got time for that.
Dear Dean,
Thank you for sharing your experience with our store!
We are sorry for the complications during the return process.
The normal turnaround time for return documents to be issues is 1-3 business days.
Please, email me directly at [email protected] so i could locate your order in the system and make things right!
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Bought some headlights for my Toyota Tundra and checked multiple times that they would fit. Got one headlight after the first one and when I went to install they both didn't fit. Called to return them and they said they couldn't help me cause one headlight was past the 30 day policy. When I told them they had sent me the wrong part (healdights without headlight washer) they told me my VIN saysys my truck has headlight washers, my truck never had or has headlight washers and they still won't return it. F***k these people save yourself the headache and go elsewhere.
Dear Ryan,
Thank you for posting your review! Your opinion is very important for us.
We are deeply sorry for the inconveniences with the products and services provided.
We are gladly accepting all returns within 30 days return policy, in a brand new condition and with the original box. Exceptions are non-returnable products.
Unfortunately, i was unable to locate your order in the system. Please, email me at [email protected] with your order number and i will check if there are any exceptions possible.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Ordered 5000. 00$ custom rims they were sent wrong been dealing with customer service rep Erica Aanestad she won't return calls or emails was willing to work with carid but they won't even return a simple phone call. This has been going on for months with no response at all from carid
Dear Glenn,
Thank you for sharing your feedback!
We are terribly sorry to know about the complication with your rims order.
This is not how we usually work and we would appreciate if you could give us an opportunity to make things right!
Please, email me at [email protected] with your order number and i will assist you further as well as offer additional compensation for the inconveniences caused.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Ema Eb talked to me on the phone about an order I am trying to return. I was called and waited on hold over 5 times just to see where the return label is so that I can get a replacement. Seems simple right? Absolutely not. I ask for a supervisor, manager... anyone else. Nope. There is no one else who can help me because and I quote "the supervisors and managers are not taking calls at this time." She was very unprofessional and knew nothing. She was not willing to please a unhappy customer. She gave no solutions and stated I have to go back into the phone que to talk to someone else when I had just waited over 45 minutes to talk to her, who doesn't know how to do her job. You have lost my business and my company's business. We will go elsewhere to find better service and products that actually work.
Dear Julia,
Thank you for your response!
Please, accept our sincerest apologies for the unsatisfactory experience you recently had with our company.
Unfortunately, due to a high volume of calls, our supervisors are unable to take inbound calls, however, we are more than glad to schedule a manager call back and contact you within 24 business hours upon request.
We are already working with the manufacturer on resolving the issue for you.
Please, check your email inbox for more details.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
Worst customer service I've ever dealt with!
I ordered a part may 18 2020 paid $333
Never received a tracking number
Since then I canceled my order for a full refund on
June 22 2020 it's been a week and no response or refund still waiting.?
I call customer service and I get the same answer to wait 24 -48 hours for the cancellation to be confirmed well its been a week now going on two weeks now. You took my money in seconds now I need it back!. I need my customers car running
You guys are making my business look bad and my customer is complaining everyday! I need the money to buy the part from a legit business
Order number *******
5.0 Typhoon intake manifold
I have received my full refund 6/30/20
Dear Jose,
Thank you for sharing your experience with our store!
Please, accept our apologies for the delays with your recent order. This is not how we usually work.
As per your cancellation request the full amount of refund was already issued to the original payment method.
Please, check your email inbox for details and additional compensation offered.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
I am not inclined to purchase from CarID again. I have been requesting from their website a status update and I have sent an email with no response. I called and after sitting on hold for an hour did not receive any additional information plus was told that I would receive a response that I have not received. I have requested a status update from their site everyday since 6/25 with no update. I will state, I do not care about what the answer is but I do care that I do not receive a response. I do not do this to my customers and I certainly do not expect to be ignored when I am the customer. I am the customer and if you want my money you have to "beg" me for the business, I should not have to "beg" to give a vendor my money. There is something fundamentally wrong when I a customer has to beg a vendor to do business with them.
After writing this review, I received an email stating that my order estimated ship date is now 7/3/2020. When I placed the order, it was verified that the items were in stock and would ship on 6/24/2020. This is not an acceptable way to do business since I could have ordered them from another source and be receiving them 6/30/2020. This is a company that only desires the sale and forgets about customer service. Repeat business is not there objective based on how they do business and I am for one NEVER going to order from this company again and I urge others to consider doing business with a different company that worships honesty and customer service over the almighty dollar for without those they are sure to not get the latter.
Dear Carmelo,
Thank you for your posting your feedback!
We are terribly sorry for the multiple issues you had with your order, and sincerely want to improve your experience.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
As per the status of your order, we always strive at best to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We do understand that due to the immediate nature of some changes - the correction of any errors and aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Please, email me directly at [email protected] with your order number so i could locate in in the system and assist you futher.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Order asm bumper for my s2000, came in damage. I reached out to them for a refund so i can buy new bumper. They gave me the run around and over me 25$ refunded and 25$ gift card. And they even have the nerves to asked for my vin# to my car saying they need proof i own one. Smh they so disrespectful. First and last time purchased from this company. Buyer be aware horrible company abd customers service. Look at the detached pics horrible, blaming me that i broke the bumper.
Dear Xeng,
Thank you for sharing your feedback!
We are deeply sorry to know about the damaged product and the unsatisfactory experience you had.
Please, email me at [email protected] with your order number and i will check if the damage claim with the shipping carrier is possible in order to resolve this issue and provide you with a full amount of refund.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brandon,
Thank you for your feedback!
We are terribly sorry for the situation with your product.
From what I see, the order was placed on your end without the assistance of our agents. The product ordered is advertised as "raw" and due to the material and processes used in production, products will not be a “direct bolt-on.” Duraflex products may need prepping, sanding, shaving, filling gaps, and/or other body work. We highly recommends that a professional “custom” shop with fiberglass body kit experience perform the installation. Auto shops experienced in OEM installations may not be experienced in aftermarket fiberglass installations. This disclaimer is shown to each client before purchase and it is impossible to proceed further to checkout page without acknowledgement.
Also, due to the peculiarities of a freight shipment, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer.
If the damage was located afterwards, the recipient can only mark the concealed damage by reporting directly to the Freight Shipping Carrier.
In this particular case, the shipping carrier has proofs that the product was received in a good condition and signed for. Still, we will do everything possible to help you out with this situation.
Please, check your email for details and compensation for the inconveniences caused.___
Sincerely,
Voice of a Client Department at CARiD.com