CARiDReviews 7,317

Purchased a set of LED lights first they sent me 9005 instead of 9007 and it was a hassle I had to take pictures of my bulbs vs the ones they sent me before they would exchange them when my vehicle calls for 9007 bulbs. Now fast forward 7 months I had a problem with my low beam on one side instead of sending me out a new set and I'll return the old ones they make me trouble shoot the problem and send pictures and they don't respond immediately meanwhile I have a vehicle that I can't drive at night without fears of receiving a ticket I'm so frustrated with these people that I will never buy from them let alone buy from the internet Thank God for brick and mortar stores F. U. CarID

Ordered wheels and tires on 6/26 still haven't got my order. Was told would ship on July 7 then July 14 got fed c tracking # on715 destination Orlando FL. I live in Illinois called them 25 mins on hold justin gets on phone tells yea that's where they end them to be mounted. 3 to 5 working days for that then 3 to 5 days for ups to ship. NNever will I do business with this company again. Filed report with BBB and credit card fraud division. They need to lock the doors

Beware of CARiD.com! They don't stand behind even their own web page. I purchased a product that said there was free shipping. I completed the transaction, and got a confirmation email. They emailed me days later saying that they needed more money as their site made a mistake. At one point, they said they would honor it, but then came back again (a week later) to ask for the shipping. Even today, their site and sales people have not corrected their web site for this error. A reputable company would have owned up to the error, and honored the terms of the transaction. I know a little about of taking care of the customer, but these guy's don't.

So i order my product and after i paid. They told me it would be a month before it would ship out. Ok. Not something I had to have right away. Well a month goes by and still hasn't shipped. I call. They said they would let me know within 48 hours. Guess what. They did not. I call to cancel and no there tell me. They may not be able to cancel my order and have no idea when i will get it. So it this point. They just stole my money.

Any good reviews for this company has to come from their employees. They have the worst customer service I've ever seen. 4 hours of trying before I was able to speak to someone. All I wanted to do was cancel an order I placed 30 seconds before my first call to the company. Was told the item was set to ship the next day but a cancel request would take two days. Even through the order had yet to begin process. From the other complaints I've read they have not intension of processing a return once it's shipped out. It's not worth to little bit of money you may save.

The company put falsificated information that item was delivered but even was not included into the parcel.
Based on the company fraud activity, the company has not sent two items to me and provided false order status as shipped and delivered. So, they would not like to return me my $218.68

$130.65(item)+$10.95(delivery) + $48.30(item)+$10.96(delivery) + 8.875% (NY Sales taxes) = $200.86 + 8.875% (NY Sales taxes) = $218.*******

I have not received two items
https://www.carid.com/kyb/strut-plus-front-passenger-side-complete-strut-assembly-mpn-sr4241.html?singleid=*******

https://www.carid.com/acdelco/professional-rear-standard-coil-springs-mpn-45k8162.html?singleid=*******843

Do not work with the company.

I ordered some rims. Took 2 weeks longer than expected to receive them. Once I received them, the rims were defected. Two different rims shows said the rims were bent yet CarID would not return the rims.

My customer service experience was terrible. I kept getting the run around. At the end of the day, I am stuck with some rims that I paid for. Yet I don't want.

Don't order from this company, they are online. Order from a local company so you can have some face to face interaction. Once they get your money they don't care to help you. TERRIBLE EXPERIENCE. TERRIBLE COMPANY.

I ordered a rear differential cover for my truck. When trying to check order status the order could not be found I waited and gave it more time. In the mean time I contacted them for a rear axle assembly. They seemed confused between front and rear and said the don't have one for this vehicle. I contacted zumbrota the front for the axle thur the their web page I was told 5 to 7 days to get a core for rebuild. Cairds web page after 4 days still could not find my order I canceled when looking at the axle cover I found the manufacturer was listed going directly to their site the part was also listed. It appears ciard middle mans items. I recommend look elsewhere. Still waiting for refund will contact paypall in a couple of days and file a dispute if nothing happens.

I did procrastinate so I am partially to blame. But they are the ones that sent me the wrong size. I even took photos showing how it didn't fit. What happened was the Toyota dealership offered to install it for me. They said it was the wrong size and I need the next size down. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. Ha! Don't buy from these guys they will not help you if something is wrong.

I purchased brake calipers from CaarID with the opportunity to send my old calipers in for a slight refund. When the packages arrived, I realized I was never sent return labels. It took 3 attempts reaching out through their online chat to eventually get the return labels. The refund was supposed to take 10-15 business days to receive, but it has been 2.5 months. Today was the second time reaching out to them, and they said the refund should be sent to you within 10 more days. This was the same thing I was told the first time.

CarID has no accountability for their distributors. If I didn't return my parts within 30 days, I would have been out of luck. If their distributors don't follow through with their promises, they say "I'm sorry for the inconvenience. I will send them an email". Its unacceptable and this company is borderline a scam.

CarID tell your distributor to send me my refund. The fact that its taken 3x longer (so far) to receive my refund than what was stated in the initial purchase is robbery.