CARiDReviews 7,317

I bought simple spider headlight replacements for a dodge ram that don't adjust. When I went to use the adjustment screw it didn't work at all because they were plastic gears and the gears just fell apart. It's been 40 days now and I've been promised a return label to no avail. My initial contact was the same day I got the product and put them on and realize that it wouldn't adjust. I've had an email after email stating that they would resolve the issue and finally when they said they'd send a return label, They just sent more instructions on how to fix it. They are horrible to deal with and don't waste your money here.

I recently ordered a bed liner. The person (Celso) who took my order was pleasant and at the conclusion advised "when you receive it, if there is damage to the box or has any issues, just refuse shipment" I received a confirmation email with UPS tracking. A week later a non-UPS shipping truck showed up and dragged an unboxed bed liner out onto my driveway. The tailgate liner and parts bag/whole plugs parts were not there. After calling CARiD without answer, after 20 mins the driver needed to leave and I had to refuse delivery (see above).
After an hour of waiting for the CARiD callback, I spoke with a "Jay" who said that the bed liner is shipped by freight, and the liner and parts come separately via UPS. This would have been useful info to know up front, especially when their staff advises if anything is damaged or otherwise not right, refuse the order. Jay said that they would contact the shipper and have them reschedule the delivery and at their expense. Ultimately the parts showed up, but no tailgate liner. The next day, the tailgate liner showed up. So THREE different shipments with 1 tracking number.
2 days later and I still have not been contacted by a shipping company, so I called CARiD again. NOW they want to charge me another $100 to deliver it again, all because I followed Celso's directions and refused an order that wasn't complete. Again, not being given any info about this coming in three separate shipments.
It's wrong, that's all. Notice all the recent reviews and low # of stars.

What kind of warranty requires me to send video of my problem to the response that yes it's broken but you'll need to destroy the broken part and take pics before we can send a new one to you. It's a HEADLIGHT! How am I supposed to go to work at 4 am for 4 or 5 days until I get a single new headlight? The headlight portion works but the turn signal had burned out bulbs. This is a special kind of stupid. Don't waste your time or money on these rip offs. Making it impossible to get a warranty is a joke.

I ordered a set of wheels and tires from this company for my mustang, the rear wheels stuck out past the fenders buy 3/4". They look and fit horrible, it took over 7 weeks to receive them. When i got them they sent out the wrong lug nuts and I didn't receive my security look lug nuts. THIS COMPANY is the WORST. Any where from 45min to an hour and 15 mins to talk to customer service. Three months later and I'm still without any answers.

I ordered 1 complete powerstop brake rotor and pad kit for my truck and was sent 1 incorrect rotor, I contacted them immediatly and was informed that first I would have to send pictures so I done that immediatly them was informed after many emails and phone calls that they were waiting on powerstop for a response so I contacted powerstop and they seemed like they were going to help but needed more information so I gave them all I had and they wanted to have a 3 way call to carid so I contqcted carid and they said they would not do that I finally recivieved shipping labels for everything and All i needed was 1 so I had to take everything to ups to figure out what I needed and they have it was sent back and recieved by powerstop who had to get informed by carid that it was there now they are saying in about a week I may have the correct rotor I will Never arder from them again I have never had such a problem getting someone elses problems fixed! They suck!

If I could give them ZERO stars I would. They have lied for 6 weeks. The part never shipped when they had 100 in stock. After 2 weeks, I was given another story. After another week I asked for a refund. It was "processed" One week later, I was told the shipping department would have to process the "lost package", and I would have to wait 7-10 business days, at which that time they would begin the process of refunding which will take another 5-7 business days. So roughly 10 WEEKS after I ordered a product, which was never shipped, I MIGHT get a refund. I already ordered the part from the competitor and installed on the vehicle. SCREW THIS COMPANY. LIARS. CROOKS. THIEVES. ABSOLUTE WORST, I MEAN THE FREAKING WORST CUSTOMER SERVICE EVER.

I ordered an RV toilet. Placed order on May 6. Notified of shipping June 26. I log into account on July 6. Has tracking which shows delivery to wrong address on opposite side of country! Spoke twice to customer service, stated they would try to recover unit and re-route. If not, will place new order. I log into account today (July21) and it order status shows backordered. Customer service says was never delivered and tracking number shown on my account was for a different client! UNBELIEVABLE! Said new ship date is Aug 26! I told them to cancel order and credit my card. My first and last experience with CARiD

We ordered a set up side steps and they told us the wrong ship date, could not tell me the shipping company for 3 weeks and when they finally did, it was wrong. The steps were damaged in transit and we noted with pictures when we went to the delivery company dock because they could not make it to us. CARiD then took no responsibility and blamed the manufacturer.

Initial impressions of this company was a good one until I needed help with a part that was not working. The customer service by far has been the worst ever experienced. I have been working on a warrantied issue for over a month now and there is no end in sight. Was told to go buy a cheap part to replace it until it could be replaced. No one will answer a phone so issues could possibly be resolved in a timely manner and if they do they are nasty. On at least #30 email

I ordered an $800 T top conversion for my jeep wrangler. What was delivered was an $80 lock box that goes under the driver seat. I had to ship it back before they would ship the correct item. Then they shipped the correct item and it was damaged. I had to send that back. I received 2 email notifications stating that my item was going to be shipped on Monday. That Monday I get a phone call from one of their representatives saying that Best Top quit making Item. Then I get an email telling me that per my request they cancelled my order and they are refunding my money. Me being me, I had to clarify they canceled my order because it was no longer available. I went to Xtreme Wrangler's website order the top it was shipped the next day in perfect condition. Do not waste your time or money, you cannot even get a hold of a representative. And they lied saying that the top was no longer available

I ordered my two parts over a month ago from this company I am still getting the run around and no one has any answers. This place doesn't have any answers about my order and when I ask to speak with a manager one has yet to call me back. If you order from this company please make sure you keep a very detailed log on when your purchase was made and when you should receive it.

I normally don't write reviews but I ordered a set of brakes for my Acura on June 22 2020. I recieved a backorder notification with No ETA on June 23. So I called and asked for you credit me back you said 24 to 48 hr. It's now July 19 2020 and still no credit. I have called 5 times and I am told the same thing every time, I will have my credit within 24-48 hours, but I still have not received my credit. If you can't provide a customer with the products they ordered I don't understand why there is this much hassle to give them back their money. This is my 1st order and will be my very last order! Very unprofessional.

Tried to buy a trailer hitch from this company. It advertised it for $107 with free shipping. Three days later, y receive an email stating that I owe an additional $27. I called the company and they said it was a pricing mistake and they could not send it Without the additional money. Not only did they wait 3 days to inform me of this but the price is still listed (and still be ordered on their website!) This company should be brought up on charges of false advertising. Poor customer service and company! And CARID, don't bother with your fake lip service you keep giving everyone on this site as I have not seen one review where you corrected the problem!