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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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This has been my first time using Carid. I ordered 6 items on June 28. It is now July 31 and I have only received 2 items just within the past week. One order shipped to a completely wrong address... my invoice was correct but they shipped it 2500 miles away. I'm the only reason that the company even noticed the issue(on 1500$ rims). Things estimated to ship have never shipped. When I asked for updates no one responds. I probably wouldn't recommend this company nor use them again
They are a joke. Ran by a bunch of jokes. F this company. They don't care about your business and it shows. Gave me the wrong part in a destroyed reused box and trying to tell me they'll try and call the manufacturer. Unbelievable
Dear Alex,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we failed to meet your expectations at this time.
We would like to learn more about the situation in order to facilitate the resolution process and make things right for you!
Please, email me at [email protected] with your order details and i will assist you further as well as offer additional compensation on top.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do not order items over $500 with this company because when SHZT go wrong you end up losing and still have no merchandise. Long wait times to CS then when you get someone on the phone they give you the runaround. If a item shipped, it shipped! The response should be we did not get the tracking number when the distributor sent the items from the warehouse! Furthermore, you have no phone numbers to escalate anything regarding my order!
Dear Michael,
We are sorry to know to know about the shipping complication that has occurred in your order.
This is not how we usually operate and we would appreciate an opportunity to make things right for you!
Please, email me with your order number at [email protected], so I could facilitate the resolution process and offer additional compensation for the inconveniences caused.
I look forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Good luck ever trying to get ahold of them. They will not call you back. They will not return your emails. Update: trying to get a refund for a set of headlights they sold me that were sold out. Waited on hold for 1 hour and 10 minutes before they answered my call only to put me on hold once again. Do not recommend at all.
Dear Ben,
Thank you for your review!
Please, accept our apologies for the unsatisfactory experience you have recently encountered.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
Please, email me with your order details at [email protected], so I could assist you further and make things right!
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered 2 rocker panels for supercab ford. They sent me 1 reg cab ford rocker and 1 reg cab dodge truck rocker. WTF! Ive tried calling multiple times to set up exchange or refund they just leave you on hold with an annoying voiceover. Been on hold twice over an hour and gave up, so attempted to do an online exchange. Got a generic confirmation email saying my request was submitted and thats been over a week ago. Still waiting to hear back.
Carid you suck
Dear William,
Thank you for your feedback!
We are extremely sorry to know about the inconveniences with your recent order.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
Please, email me with your order details at [email protected], so I could assist you further and provide you with updates regarding your return.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Wanted to cancel order and I did the request on the website right away and also called!
They still shipped after a day and now I have to pay both shipping and return.
Dear Shermin,
Thank you for sharing your experience with our store.
We are extremely sorry to know you are not satisfied with our cancellation procedure.
From what i see, you were informed that the cancellation is not guaranteed, as the shipping date was set on the same day and cancellation request usually takes 24-48 business hours to be processed.
Please, check your email inbox for details and additional compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
One more of these companies not to trust. Don't Liers. And horrible customer service. They boast a best price guarantee but when I brought them a part that was being sold somewhere else for $300 less they did not honor their word to sell it for that price. Just sent endless groundless excuses "trying" to invent a reason as to why they shouldn't honor it, their employees don't return calls so really a huge waste of the customer's time to no avail. Much better invest your time in buying from another company, at the end with the time lost it will come cheaper to you
Dear Johnny,
Thank you for posting your feedback!
We are extremely sorry to know we did not manage to meet your expectations at this time.
Our Price Match guarantees we will match prices listed from any competitor's website or other reputable source. However, there are a few important things to keep in mind:
• Price match cannot be combined with other promotional offers
• Price match doesn't include applicable sales taxes
• Some exclusions do apply
• Erroneous price listings
• Sales or Promotional Offers
• Liquidations
• Items from auction sites or membership clubs
• Employee discounts
• Wheels and Tires
More about our Price Match: https://www.carid.com/help-center/price-match.html
If all requirements were met, the price difference will be refunded to the original payment method within 24-48 business hours once request is submitted.
Please, email me at [email protected] with your order details so we could get to the bottom of the problem and compensation you for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Placed an online order with them for some rims, tools, and wheel locks. The last 2 items shipped with no problem. 2 days after my order I got a email stating my Rims SHIPPED. I look up the tracking info the following day only to learn a "label CREATED". I contacted them & confirmed order hadn't shipped & wouldn't ship until 1 1/2 weeks later. They refused my refund request & offered a $50-75 discount on a $1k+ order. Not too mention was very rude & confrontational. So much for the "customer's always right" philosophy. NEVER again!
Dear Raymond,
Thank you for leaving your feedback!
We are deeply sorry for the shipping complications with your recent Wheels and Tires order.
Please, email me at [email protected] with your order details so i could look into the issue, find the reason of the delay, and facilitate the resolution process.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered exhaust tips for a 80 trans am the sent chevy emblem tips so I tried to call twice. 1st time I sat on hold for 44 min before just hanging up. 2nd time I sat on hold for 1hr and 30 min still haven't talked to anyone
Dear Aaron,
Thank you for your review!
We are terribly sorry for the issue with your product.
Currently we are experiencing higher than normal call volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
Please, email me with your order details at [email protected], so I could assist you further and make things right!
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
ORDERED CUSTOM RIMS AND TIRES THREE WEEKS AGO AND DO'NT EVEN HAVE SHIPPING INFO! TRIED TO CANCEL THE ORDER AND THEY SAID THERE WOULD BE A 10 PERCENT RESTOCKING FEE! WILL NEVER BUY FROM THIS COMPANY AGAIN COMPLETE INCOMPETENCE
Dear Michael,
Thank you for sharing your experience with our store!
We are sorry to know about issues with your Rims and Tires order.
This is not how we usually operate, and we would sincerely like to make things right for you!
Please, email me directly at [email protected] so i could look deeper into the issue and facilitate the resolution process as well as offer additional compensation for the inconveniences caused.
Look forward to hearing back from you!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a set of wheels said they would ship the following Tuesday and they never did so I called and was told they were on back order until August fifth few days later got another email saying now on backorder until August 10th so feeling like I've been scammed I called the manufacturer directly to confirm my order they said they had my order and would send it that day to CARiD's warehouse so the next day I called wheel specialist they said yes we received your wheels they will ship out in three to five days well today being the fifth day I called this morning to confirm they would ship was told yes I will be receiving tracking number today didn't happen I called again they said I have to now wait 2-3 days just for an update on my order and estimated shipping date is now back to August tenth what a joke stay away from this company DO NOT order from CARiD I feel I have been scammed if I receive my order I will post when on my review
Dear Dustin,
Thank you for posting your review!
Please, accept our sincerest apologies for multiple delays with your shipment.
We operate with the most up-to-date information provided to us directly by the manufacturer. Unfortunately, due to the immediate nature of some changes the correction of any errors and aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
As per your request, since the order is expected to be shipped out in 8 to 10 business days, we are currently working with the manufacturer on cancelling your order.
Please, check your inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed an order on May 04,2020 for a total of around $225. After numerous "shipping delays" Between June and July, I decided to switch to a different product as this was supposed to be a Father's Day gift for my husband. I spent 48 minutes on hold before I was able to speak with an agent (Mike Roa) who "assisted" me in the item change request and assured me that the item I was switching to was in stock. There was a slight price increase for the new product so I was emailed a PayPal invoice for the difference. I paid immediately (within an hour of receiving). It's now been 4 days since I paid the difference so I called for an update. The new item is now showing out of stock and I'm $300 and 3 months in with no item, no resolution and no refund. Absolute WORST car part website and customer service ever. I wouldn't recommend this place to anyone.
Dear Maida,
Thank you for sharing your experience with our store!
We are sorry to know about the multiple inconveniences you have encountered with in your recent order.
From what i see, the full amount of refund (both transactions) were refunded to the original payment method.
Please, check your email for details and additional compensation offered.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
This organization is impossible to get a hold of. When I finally got thru, an agent in the Phillipines botched my cancellation. I don't think she even knew what a trailer hitch was. When I received my cancelled order, it was bursting through the box, with no protective packaging, it was for a FORD 150 and I have a Range Rover. It had been shipped from a THIRD party, unaffiliated with CarID. There were NO installation instructions. I waited for literally 30 minutes on a call waiting... never got through. I managed my return on CHAT... still waiting for my refund.
Dear Grace,
Thank you for your feedback!
Please, accept our apologies for the unsatisfactory experience with our store.
We are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
We would sincerely like to know more about the issue you have encountered with and facilitate the resolution process as well as offer additional compensation for the inconveniences caused.
Please, email me directly at [email protected] with you order details, so i could locate your order in the system and assist you further.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I received my rear wing spoiler damaged in shipping. I notified the company, they agreed to pick up the damaged part and replaced it with another. I asked that it be expedited based on the situation... they were a little reluctant but then agreed to next day it for me. The next day turn to three days then seven day. I called to find out what was the delay. They apologized and told me it's in route. Later the next day I received an email that read your rear wing is on back order. Will you like to continue this item order or cancel. I was not sure what to think at this point after spending a total $4000. 00 plus on parts wheels and tires. Bottom line this company was not consistent with the info they provided and they were very quick to reply with dead end order updates thats always prompted no reply. Please contact customer service.
Dear Shaun,
Thank you for posting your feedback!
Please, accept our apologies for the issues with your rear wing spoiler and poor assistance provided in this regards.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers.
We do understand that due to the immediate nature of some changes - the correction of any errors and aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Kindly email me at [email protected] with your order details so i could check for alternatives and offer compensation for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I have ordered a number of items from these guys. The last item I ordered was shipped to me but they forgot to attach an invoice to it so it was returned to them and it took 14 days of constant badgering on my part to try and get them to reship the item to me with NO success! I finally cancelled the order and I tried several times to speak to someone on the phone which is near impossible. They refer you to their live chat so called customer care specialists that don't know $#*! from clay! I would not deal with these ever again. Very frustrating!
Dear Maxy,
Thank you for posting your review!
We are terribly sorry for the complication with your international shipment. This is not how we usually work.
As per your request, the full amount of refund was already issued to the original payment method.
Please, check your email inbox for details and let us know if any further assistance is needed.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Worse place I order from its been a month and a week since I order. Now I ask for my money back and I get the same wait 24 to 48 hours y'all a joke. Y'all should close your doors and stop blaming the covid19 I work with more people then y'all and things get done around here. Never again will I get something from here.
Dear Danny,
Thank you for your feedback!
We are terribly sorry to know that we did not manage to meet your expectations at this time.
We have managed to contact the manufacturer and confirmed that your order was successfully shipped out to you.
Please, check your email inbox for details and additional compensation for the inconveniences.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered on the 11th. I purchase tires and rims. I was told they would take 5 to 7 business days. Because of covid-19 it would take longer. After reading all the reviews I'm scared I made a bad decision. I ordered from a lot of different companies and I've never waited this long. I had someone name Nicole email me about the situation and said I only did it on the 11th. I should of stuck with Amazon. They always fix things when you have problems. EBay sucks too. I wanted to find someone new. By the way my order number is CARiD.com: Order receipt #*******. It is all over my email and my account. Try and deny it.
Dear Gary,
Thank you for your feedback!
We are terribly sorry to know about the delay with your Wheels and Tires order.
Unfortunately, due to COVID-19 disease, some manufacturers are running behind the schedule and experiencing shipping delays as such. We are doing everything possible to reduce any delays and provide our clients with prompt deliveries.
From what i see, your order has been successfully shipped out to you and the tracking information was sent to your email.
Please, check your email inbox for details and additional compensation offered.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I tried to order 2 fender liners for my truck priced at 30.00 usd each. The initial screen showed shipping cost of zero. After credit card info was entered in and one click away from submitting the order the shipping jumped to 170.00 dollars. These parts weigh less than 1\2 lb. Had I not payed attention I would have paid over 230.00 and had the parts installed by the time the bank statement arrived. This is a dirty practice that takes advantage of people familiar with using reputable websites that calculate shipping and alert the consumer of the fee's. What they are doing should be criminal.
Dear Dennis,
Thank you for your review!
We are terribly sorry to know you are not satisfied with services provided.
After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at. When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden. You can either close the page or go back to your shopping cart.
Only if the grand total works you can proceed with order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices
Please, email me at [email protected] with your order details and i will assist you further as well as offer additional compensation on top.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought suspension parts May 5 2020 and told 100% they would fit. My order came and they didnt fit. My mechanic sent pictures( that were requested by caid) showing the issue and we never got a response. We requested a refund and this is june 18. They had to send 2 shipping labels and the one package has been accepted july 6 2020 The other package is sitting in florida since july 6 with a wrong address. Ive contacted carid over 20 times trying to get this fixed. All thats needed is carid to contact ups give an updated address. Keep in mind these shipping labels came from carid the address came from them. They are blaming UPS. No accountability from this company. I have chat sessions saying I will get 100% refund and wait 48hrs. Here I sit and no parts no refund. People steer clear of this company people. I wish I could give them 0 stars
Dear Sherry,
We are extremely sorry to know about the situation with your order and shipping complications. This is not a typical situation and we would like to investigate the issue further.
Please, give us an opportunity to improve your experience. I kindly ask you to email me with your order details at [email protected], so I could locate your order in our system and look deeper into the issue. I would also like to offer you additional compensation.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
Had to call customer service 3x so far:
1) when preparing my order there was no delivery listed in my Orde summary prior to submitting payment, Customer service was little help
2) when I received my order it didn't include instructions on returning parts for score deposit of $95.52 and a shipping email was not sent as promised online, this was Tuesday night a week after placing my order. I was told to expect an email by Friday
3)Saturday I talked to customer service again, was told to be patient waiting for email... was not given date to expect email.
I'm convinced they stole my $95.52 core deposit, don't be like me and go here for the low prices... they will draw you in with low prices and then tack on ridiculous shipping cost and fake core deposits and when it's all said and done you will end up paying the same for a company that offers terrible customer service...
Dear Phil,
Thank you for sharing your experience with our store!
Please, accept our sincerest apologies for the delay with return authorization process for the core.
Usually, the return documents are included in the box and If for some reason the return paperwork is not there, we will gladly issue the electronic version to print out. Normal turnaround time is 2-3 business days.
Kindly email me with your order number at [email protected] so i could look deeper into the issue, find the reason of the delay and facilitate the resolution process.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Dear Andy,
We are sorry to know about your unsatisfactory experience with our company.
This is not how we usually work. We would sincerely appreciate an opportunity to learn more about the issue and make things right for you!
Please, email me with your order number at [email protected], so I could look into the issue and offer additional compensation for the inconveniences caused.
I look forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.