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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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One of the worst companies I've ever worked with. Customer service is a joke, you wait on hold for 30-40 minutes just to speak with someone that has no knowledge of any products they merchandise. When asked to speak with a supervisor, you are told none are available, how convenient!
Buyer beware! Purchased new wheel and tire package. When searching their site, they proclaim guaranteed fit! They show you wheels for your vehicle then when you go to purchase, you see a pop up stating product fits your vehicle.
Guess what, not the case. They send you a note after the check clears stating they need to modify the order to fit. Then when they ship you new package, they don't send the part. Turns out, the part that the manufacture states you need is not accurate. In fact, when contacting the manufacturer directly, they state those wheels are not intended for you vehicle.
Now they refuse to refund because their policy is no returns on wheels.
We'll continue to fight this because sending the wrong product is on them. There idea of a fix it to further modify your vehicle to accommodate their mistake.
I'd recommend if you need basic parts, they probably are like any online parts company. If you need technical support or have questions, go somewhere else. I'd highly recommend going to local tire and wheel supply shops that can match the correct product to your vehicle. I'd hate for anyone else to have to endure this type of service from any provider! It's not like we are talking about a few hundred dollars.
I ordered the HVAC blower motor for my truck on June 21. As you can see in the picture, their website claimed the item was "In stock - Ships in 24 to 48 hrs." On June 22 my credit card was charged $129.44 for the item. On June 23 CARID notified me the item was on backorder and would not be available until July 28! They apologized if it caused any inconvenience. Inconvenience? How about the fact that it is hotter than hell, my air conditioning is not working, and now they want me to wait until the end of July for the part! Horrible, inexcusable, and flat out false advertising. They take your money knowing they do not have the item in stock in hopes that you will accept the delay. This company needs to be investigated.
Dear Charles,
Thank you for your review!
We are terribly sorry for the unsatisfactory experience with our recent order.
This is not a typical situation and we would sincerely like to look deeper into the issue to make things right for you!
Please, email me at [email protected] with your order number so i could locate you in the system and check if any alternative products are available.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
My order has been delayed for 3 months (has not shipped as of the moment of this writing). They basically list items they don't have in-stock. Over the last 3 months they have continually given me BS excuses, and false promises that my order would ship within the next 2-3 weeks again and again.
Dear Steven,
Thank you for leaving your feedback!
We deeply apologize for the shipping delay with your order.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We do understand that due to the immediate nature of some changes - the aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Also, you can always request to cancel your order and get a full refund or exchange the product to its alternative, if needed.
Unfortunately, i was unable to find your order in the system. Please, email me directly at [email protected] with your order details so i could assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I order 2 conversion kits they come as a pair so I should have received a total of four 4 units. I paid for 2 kits the representatives knows it. We are trying to get the other kits sent the company does not believe us. we had to take pictures of the box, the packaging the part and now they want the product sent back so they can examine.
Dear Wanda,
Thank you for your review!
Please, accept our apologies for the issues with your order you have recently encountered with.
Kindly give us an opportunity to fix the issue and email me directly at [email protected]. I will do my best in order to rectify the situation and compensate you for the inconveniences caused.
Looking forward to your email!___
Sincerely,
Voice of a Client Department at CARiD.com
I ordered a set of side skirts from CariD that supposedly fit my car. However, the skirts reached nowhere near the factory mounting tabs or anywhere that I could drill to make another mounting tab, resulting in a skirt that could only be held on by duct tape (lol!).
I took the skirt to multiple shops in an attempt to have them install them, but they confirmed that not only did the skirts not reach a point that could suffice as a mounting point, the material was so crappy that it would look AWFUL (think doing it yourself in the garage with a blindfold and parkinsons). The quality of the product was not only garbage, but it didn't fit even if I wanted to slap this crap on my car.
Their returns department consists of outsourced support, meaning non-native English speakers so you can't understand a word that they're saying so you have to resort to email. However, you might as well give up because they ask for 5 million pictures for proof and give you the same bull anyway. They use their very general disclaimer that parts are "considered to be "raw" and always requires minor sanding, shaving, cutting, and/or filling prior to installing", a crutch that allows them to get away with selling overpriced garbage to people just looking for car parts.
Overall, this company should not be purchased from and if you do, good luck getting a return or even a part worth the dumpster. Throwing their garbage resold garbage away would be an insult to the dumpster.
Dear Seth,
Thank you for your detailed feedback!
We are extremely sorry to know about your unsatisfactory experience with our store.
In some cases, specific images showing the issue are required in order to identify the mistake and find a proper solution.
As for our staff, we are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
We would sincerely like to look deeper into the issue and try our best in order to make things right!
Please, email me at [email protected] with your order number so i could locate in in the system and assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I made a mistake on my order and called to change it. Customer service person got upset and said I was wasting everyone's time. I asked to then cancel my order. I was then transferred and the call was disconnected. I had to call back to cancel the order and later received an email that my original order was shipped. I will never buy anything from this company ever.
Dear D G,
Thank you for bringing the issue to our attention!
Agent's behavior is absolutely unacceptable. We would like to learn more about the situation and rectify it as soon as possible as well as analyze the interaction to avoid similar situations in future.
Please, email me at [email protected] with your order detaild so i could find your order in the system and assist you furthe.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
I've ordered two items off of CARiD. Running boards and an AFE Air Intake for my 17 Ram Crew Cab. The running boards had the wrong hardware and they wanted pictures, my VIN number, and about 3 other things before they would allow me to return/exchange. My AFE Air Intake was missing 5 button screws and the MAF grommet. They needed pictures of the box it came in, pictures of all the sides of the box and any part numbers on the box, my truck, VIN, and a photo showing all of the pieces to I was missing, the 5 screws and the grommet. If they're missing, how do I send a photo? Why would I be calling and writing an awful review if I had them? The tech service on chat is god awful and everytime I call I either sit on hold for a half hour or I get hung up on and have to start it over. I've talked to 6 different techs with these two orders and I can FINALLY return my products. Now let's just hope I get a full refund for both items. Shop elsewhere!
Dear Dylan,
Thank you for sharing your review!
Please, accept our sincere apologies for the issues with both of your products.
Visual information is always helpful in terms of determination of the issue more and speeding up the resolution process. Therefore, in the event of fitment, flaw or defect pictures may be necessary to complete your request.
Kindly email me at [email protected] with your order number, so i could facilitate the resolution and offer an additional compensation on top.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
After purchasing 3 bottles of transmission fluid, I noticed the shipping price and cancelled the order. The next day, they shipped it anyway. I called to ask about it and they said that cancellations take 48 hours to process and there's nothing they could do now. Flagrant rip off.
Dear Jacob,
Thank you for sharing your feedback and bringing the issue to our attention.
We are extremely sorry to know about failed cancellation request.
The cancellation request is a two-step process and requires confirmation on manufacturer's end as well. Therefore, we always advise our clients that if the product is scheduled to be shipped out on the same day or on the following one, we cannot guarantee successful cancellation. However, in case of failed cancellation we will always gladly help and accept the product back for a refund.
Please, email me at [email protected] so i could locate your order in the system and assist you further.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
I'm buy one item and I pay refundable core deposit and my order is not arrived I'm try contact the customer support and I cant, I'm going today in police department for solve this
Dear Erick,
Thank you for sharing your review!
We are sorry to know about your unsatisfactory experience with our store.
We are currently experiencing higher than normal call volume, however, we are constantly optimizing our systems in order to serve each and every client is a fast and efficient manner.
Please, email me with your order at [email protected] so i could locate in in our system and make things right for you!
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Bought a complete a/c system a/c evap started leaking to bad they say no refunds BEWARE DON'T BUY FROM THEM
Dear Monique,
Thank you for your feedback!
We are extremely sorry to know about your unsatisfactory experience with our store.
Please, provide us with more details regarding your issue and we will do our best in order to resolve it for you.
Kindly email me at [email protected] for further assistance.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com
Ordered a part that was suppose to fit my car. Once I started installing it the holes didn't line up. Called customer service and they refused to refund my money due to the fact I already tried installing it. I was told I should have looked at it before installing it to ensure it fits. Even though they advertised it as being precisely made for my car. This company is built to rip people off and do not back their products. Order from a company that has good morals because this one doesn't have any.
Dear Todd,
Thank you for posting your review!
Please, accept our apologies for the fitment issues with your product.
We will gladly take the product back if it is in a brand new (uninstalled) condition, with the original box and within 30 days return period. Therefore, it is always recommended to test-fit the product before installing.
Please, give me an opportunity to assist and email me at [email protected] so i could locate your order in the system.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I order a hood and front bumper for more than 10days no tracking order or information available. Beware this is not a good company to order any part from, I called to get my refund and they are playing me around like football.the customer service doesn't have any update on my order and it's sad to go through this experience with them, the item was available on their website and when I called them to find out about the tracking number they told my the manufacturer company Is to be blamed for my order, i would never recommend this site for anyone.be
Dear Saheed,
Thank you for your review!
We are extremely sorry to know about complications with your order and poor assistance provided in this regards.
This is not a typical situation and we would like to rectify it as soon as possible for you.
Please, email me directly at [email protected] so i could look into the issue and do my best in order to make things right!
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
Bought floor mats, seat covers and dash mat for my 2018 F150, all were good and fit
But at same time bought a bug deflector that did not fit, and when I called for a RA I was told it was the wrong item
But could not return or exchange.
What a ripoff!
Dear Daniel,
Thank you for sharing your feedback!
We are sorry to know about fitment issues with your bug deflector and poor assistance provided in this regards.
If the product is within 30 days return period in a brand new condition and with the original box - we will gladly accept it back for either refund or exchange.
Please, give me an opportunity to look into the issue and make things right! O
Kindly email me at [email protected] with your order number so i could locate your order in the system and assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com
I ordered chrome mirror covers which were advertised as just clean area, use 3M tape and press in place.
What I received was mirror covers which required a complete disassembly and replacement with the new chrome mirror cover.
When I tried to explain the problem to the support personnel (Monica Turke) it became very clear that she had no Idea what see was doing or how to fix the mistake. After more than an hour they finally beat me into submission and I decided to trash the product and told them to stuff their refund where the sun does not shine. $60 is not going to change my life.
Do not do business with CARiD usless you enjoy confrontation.
Dear George,
Thank you for your feedback!
We are terribly sorry for the negative experience you have been through.
If the product is within 30 days, brand new and with the original box - we will gladly take it back for a refund or exchange it for a correct product.
Unfortunately, i was unable to locate your order. Please, email me at [email protected] and i will assist you further.
Looking forward to your email.___
Sincerely,
Voice of a Client Department at CARiD.com
I received a braking part it was leaking break fluid I got ahold of them I had to send pictures and other information I was told it's not leaking enough in there opening the customer service was horrible now I'm told it's going take at least 10 days to get refund if when they receive the parts back and ck if we're leaking I will never do business with this company again
Dear Darrin,
Thank you for leaving your feedback!
Please, accept our apologies for the complications during the warranty return.
Indeed, in the event of fitment, flaw or defect pictures may be necessary to complete your request.
Please, email me at [email protected] with your order number so i could locate it in the system and assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com.
Horrible company purchase 4 rims. Got 3 good rims and 1 damaged rim. Called and explained the issue they acted like no problem we will come get the damaged one and ull have a new one mid week next week! Great this was a surprise for my husbands birthday I can still make it work w that lead time. Next week comes and goes old rim is still sitting here. After spending hours on hold trying to get an answer I'm told it's ups s fault. Instead of the company calling guess I'm the lucky one to spend more time on hold for ups ups comes next day a Friday here comes Tuesday... no word from
Car id - I call my replacement rim will be sent out without him 24-48 hours ok Husbands birthday is passed I can still make this work for Father's Day. It's now Thursday - I have to call again for update - carid can no longer get the rim. Again no call or email without me spending hours sitting on there hold line. These people are horrible customer service and the company in general it's every one else's fault but theirs. Mine, the shipping company and no they bank. If ur smart u will scroll right past this sh*** company they have been nothing but a stress headache and there people do nothing but lie to get u off the phone. Waste of time and money and now stuck w 3 rims and not the 4th! I wish I could rate them 0 stars but unfortunately they don't have this option
Dear Jessica,
Thank you for your response!
We are terribly sorry for the delays occurred in your recent order.
This is not how we usually operate and we would sincerely like to learn more about the issue and make things right as well as offer compensation on top.
Please, give us an opportunity to assist you and email me at [email protected] with your order number so i could find in the system and help to facilitate the resolution.
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com.
If you want to know where you order is don't bother. Customer service is 100% outsourced, have no idea what to say, except I'm sorry I'll email your bill of purchase.
Dear Gabriel,
Thank you for your review!
We are deeply sorry for the unsatisfactory experience you have recently been through.
We would sincerely like to learn more about your situation to make things right!
As for our staff, we are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
Please, email me at [email protected] with your order details so i could locate in in our system and assist you further.
Looking forward to hear back from you soon!___
Sincerely,
Voice of a Client Department at CARiD.com.
Bunch of liers/ thieves. Sell you a bunch of cheap junk. They like to make excuses for everything and will not stand behind their own products.
Dear Richard,
Thank you for sharing your feedback!
Our online store has more than 15 million products of a different price range and quality from more than 3 thousands manufacturer across the US.
We would like to learn more about your issue and make things right for you!
Please, email me at [email protected] with your order details and i will assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com.
In good faith I ordered over $800 in products to fix up my truck. Products were late, lost and took twice as long as i was told. Some of the products just look and feel cheap. I ordered a set of chrome Rocker Panel covers and when they finally came I put them on my truck as instructions and videos show you. I removed the covering and was pleased as to how well they look and the ease of installation. The last panel that i removed however the Chrome Panel cover was damaged and has a large discolored area down the center. I contacted the company and was told warranty was not any good, because item was already installed on my truck. These panels you can not tell if they are damaged until you remove the backing on them. It has been a headache dealing with this company and have been told there is nothing else they can do. All of my business from now on will be with A1Auto where they stand behind their products and treat you like you are human. Please Beware of CARID... THEY ARE JUST AFTER YOUR MONEY AND WILL NOT STAND BEHIND THEIR OWN PRODUCTS...
Dear Richard,
Thank you for your review!
We are terribly sorry for the issues with your Rocker Panels.
Please, give us an opportunity to rectify the situation with your damaged merchandise and in addition, offer compensation for the inconveniences caused.
Email me at [email protected] and i will do my best in order to make things right for you!
Looking forward to your answer.___
Sincerely,
Voice of a Client Department at CARiD.com.
We ordered a hood for our 2012 Hyundai Tucson, that we needed to pass state inspection. The first hood that arrived was poorly wrapped and damaged, we would not sign for it and sent it back. They sent out a replacement and when we received the replacement of the truck, it was the wrong hood for our car, again we refused to sign for it. We called customer service and was on hold for 40 minutes. Finally spoke to the rep and was told that was the exact same part number we had ordered. We asked to speak to a manager and was told 24-48 hours. Also told we will get a full refund in 24 hours. We'll see. We have been totally inconvenienced. Think twice before ordering from this company.
Dear Rudy,
Thank you for your feedback!
Please, accept our apologies for the issues with your product.
We would sincerely like resolve the issue and offer you an additional compensation for the inconvenience.
Kindly email me at [email protected] with your order details so i could locate in in the system and make things right!
Looking forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Gerald,
Thank you for sharing your detailed feedback!
Please, accept our sincere apologies fo the fitment issues with your Wheels and Tires order.
Non-Returnable products cannot be cancelled or modified once manufacturing has begun, they include: Items Marked "Non-Cancelable" or "Non-Returnable" (clearly indicated on the product page before placing your order) and Wheel & Tire Packages.
We would like to learn more about the issue to understand why the mistake has happened and to rectify it as soon as possible.
Please, email me directly at [email protected] with your order details so i could locate your order in the system and assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com