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CarCovers has a rating of 3.1 stars from 21,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCovers most frequently mention fast delivery, high quality and wind straps. CarCovers ranks 7th among Auto Accessories sites.
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Best experience. You guys are really into customer service. I was shipped the wrong cover; but once I contacted CarCovers, the issue was immediately taken care of. I was able to return the wrong item with no shipping cost to me. Almost immediately, the correct cover was sent. I highly recommend CarCovers.
My truck cover deteriorated and tore in less than a year and yes, they will replace it but...for a charge and shipping fees! So much for warranty. It will probably just happen again in less than a year and I'll have to keep paying fees yearly. What a joke!
Very happy with this product. Top notch in every way. Would recommend this to anyone looking to protect their ride.
If any type of wind picks up it will blow the cover off even with the straps and locks. On of the locks ripped off and the locking strap dug into the kick panel paint of a perfect car not pleased at all
Straps broke after 5 uses and within less than 1 year. Purchased in march 2022. Poor and cheap design along with poor customer service. Hail Protector only offered a pro rata discount on new one. Why would I pay again to purchase a defective product and design? Purchased on Amazon.
If consider returning cover be aware of the charges to you.A restore and shipping fees apply. Now $32.80. Asked why, "It is in the small print. Inflation increases will apply in the future.
We purchased the best RV cover available from Car cover.com and we are very disappointed with the quality of the cover. Within four (4) weeks of installing the cover on our brand new RV, we found holes in the cover at two points where the rain spouts attach. We were very cautious and particular when we installed the cover and we followed the directions precisely as instructed. I contacted Carcover.com for a refund but they said I was past the 30 day return policy. We received the cover on November 3,2022 and installed it on December 10th, when we finally received our RV from the dealer. Anyway, we were told a refund was not an option but they would provide a replacement if we pay $95 for shipping. I didn't feel we should pay for the shipping for a cover that literally lasted 4 weeks before failing but their warranty department advised us that it was our only option. If the cover was a quality product and the damage was caused by us, I would have have no problem paying for shipping. But, the cover is of poor quality and therefore probably not worth the $95 shipping cost. Buyers beware!
I was on a tight schedule before leaving for the holidays. CarCovers came through as described. The premium cover is of a better quality than expected. I hope there is longevity to it in the sun as I will eventually find out. Thanks!
Placed cover on vehicle, the fit was extremely poor. Lots of loose areas for wind to grab. Bought the wind kit (clips and bungees). 2 clips broke during installation. Given the result on this purchase, we would not buy for other 2 vehicles.
I would give ZERO stars if possible! Having ordered their best cover, I received an email notifying me it had delivered. When I called CarCovers customer service to advise them that the package had not arrived, the representative was completely rude. He said I need to call police and claim the package was stolen. No empathy or help at all. He claimed he had a picture of the package on my front porch, so I asked him to describe the porch hoping to see if it was a neighbor's home by mistake. He then just kept repeating my address and claiming the package delivered there. He eventually admitted there was no picture and returned to repeating my address. When I asked to speak to someone else hoping to get some actual help tracking my order, he just kept repeating my address and saying the package delivered there. I eventually gave up and hung up. Hopefully I can get some help from FedEx or from my credit card company but absolutely frustrated with CarCovers disregard for the situation and learned valuable insight into how they support their customers after purchase!
Fits great, looks great. Will definitely buy again and recommend to friends and folks in my car club.
I have purchased a total of 5 covers with the best warranty on the market. You can't go wrong with a full lifetime warranty
I purchased two covers for my mustang and my husband's cheville. They where easy to put on and covered the cars very well.
I ordered two ATV covers. One for a Can-Am and one for a CF Moto. I paid nearly $400 and they were supposed to be trailerable covers. Neither has Vince neither has an access to the gas tank and neither has any straps or any way to put a strap on it for that matter. I have communicated with them for 2 days and they are unable to resolve it. The covers they sent me your basic cheap covers and they're too small for my ATVs. I paid for something I did not receive.
If I had known they did not have outside mirror pockets, I would not have bought the cover.
Richard Rogers
Your Invoice #******* for Order #*******589
This review should be zero, but it is not an option. Purchased a cover and received a box with crayons and a few random school supplies. Do not buy from this company. Big scam..
I purchased this cover for my BMW. I added the lifetime warranty and was purchased from their website. That cover went bad after 3 years of normal wear and tear. I sent pictures and all the information they wanted for the warranty, I got an email 2 days after saying the warranty got approved. They want to charge me "Prorated warranty" and shipping for almost a $100. What a rip off. A $100 and the warranty is approved. What if the warranty was not approved. I will never use these scammers again. All their 5-start reviews and based on customer that have been asked to leave it, even before they use the product.
Please stay away and find somewhere else where they stand behind their products.
By far the worse customer service I've ever experienced from an online business. Would not recommend their product because of that no matter how "great" they claim to be.
Customer Service is key, ALWAYS.
I purchased it a for a Eco Sport Ford over 2 years ago. It is out in the sun and weather 24/7. The prior car with out a cover, the paint burnt off, trim melted crack and faded. With the cover the car is not hot inside on the hottest days after two years the car still look like it has been kept inside.
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.

