Carbon2cobaltReviews 221

This my second review for this company. I placed a small order to see the quality, price, and customer service, since there were so many old negative reviews. Having had no problems with my first order, I have ordered at least three more times from them again. The quality of the products have made many of the items my favorites. I had one item returned and the credit was received- not quickly, but with the Christmas holidays everything was slow. My guess is that this is a small company that has quality products and trying to break into the market dominated by the big companies. The only thing preventing me from a five star rating is that so many of the products seem to be made in China.

I ordered 4 items online for a Christmas gift approx date Nov 24th for my son who is Airforce and stationed in the United Kingdom. I started checking on the item on Dec 15th, 2020 and the supervisor told me the package is probably lost and she would send another order out but they only had 1 item of the 4 items in stock. I checked the USPS tracking label and the information I received

Pre-Shipment
November 25,2020 at 10:45 pm

Shipping Label Created, USPS Awaiting Item

OXNARD, CA ******* ----THIS is where they ship from

I would read into this that the order was never shipped and they were waiting for items to come in. My understanding was everything was in stock when I ordered. I am beyond disappointed and feel Carbon2Coblat was not more transparent when I made the original order. My son has no family in the UK and wanted to at least send him some gifts. It's now too late to do anything... THANKS CARBON 2 COBALT... THIS TRULY SUCKS! SB

I was at a loss as to what to buy for my great grandson for Christmas. He's a teen and lives at a distance, so I'm never sure of his size of likes & dislikes. I happen to receive a catalogue through mail for Carbon2Cobalt and looking through it, I liked what I saw. I ended up ordering 4 of the very masculine leather and metal men's wrap bracelets. He's at the age where he's finally wearing a watch, so just knew he'd like these neat men's bracelets. The quality is excellent and they arrived promptly. I'd definitely purchase again from this company.

My first purchase from this company was a women's hooded composite leather jacket (sheepskin with some knit cuffs and hem). It was very pricey, but fits and looks great (and would deserve a 4 or 5 star review). My second purchase was the long wool blend "Rive Coatigan". It was so bad (it would be zero stars if that was an option) that it lowered my overall review to 2 stars. What a disappointment! It was quite expensive but the material was thin and cheap, already had a lot of snags, appeared to ball immediately, and collected lint in an instant. It looked like used clothing from Goodwill. I will be sending it back immediately (and sadly have to pay for shipping)! I hope I have learned my lesson and will avoid purchases form this company in the future.

Just recieved the first ever catalog ( its x-mas time) and on a average the pricing of the clothing is around, let's say $100. Items running between $50 and $155. Looks attractive and many items I can see myself wearing, but, near the end of EVERY item description is the word IMPOTED. I learned a few years ago DO NOT PAY $100 for a imported items of clothing! So made for $18 and sell for $100? Then there's shipping, because it came on a ship and its passed on to you.

Ordered a bath robe on 11/10/20, shipping within California. One other order arrived in 2 days. Tracking says UPS hadn't received package yet, it still says that today (11/24)
Just got off from talking to their Customer service, telling me UPS picked up the package and they have to wait for UPS to investigate, another 10 days. She then lies to me and says that is what the tracking says.
This is what the tracking says:
11/11/202 5:08 AM
Shipper created a
Label, UPS has not
Received the
Package yet.
1ZA127T3YN*******
Package never left their warehouse. This is 2 weeks ago! Shipping within California!
This company is a facade of a professional company, they are not.

From the reviews I don't know who's buying these clothes but if you want products like Versace or any of the designer labels you have to pay thousands for what you're getting from carbon to cobalt I think the clothes are beautiful, reasonably priced well made and I own quite a few Italian designers clothing. I wanted something more simple for the desert clothes are well-made so whether they are made in China everything we buy today is made in China the designs are beautiful they are very handsome looking on me and I'm excited to continue to shop at this store again and again

Cannot comment on clothing or its quality But 1 time ordering using coupon using COUPON THEY SENT ME it would NOT work! Customer Service does not reply. Gave it a break weeks later more email ads and coupons SAME THING again NO CUSTOMER SERVICE - Both times these were over $500 orders - Without good customer service I do not do business. Over 1 year ago I tried cancel their flyers well they are still coming and trashed immediately now they are addressed to "Billy Bob'' - This is definitely a company I would NEVER purchase from - BEWARE

I ordered some product from carbon2cobalt and was happy with quality but customer service is a whole different matter. Prices were not cheap but their customer service runs as a separate business. Beware you can pay for 2 day shipping for in stock items and it goes like this, order taken, several days to get to warehouse, then ships from fulfillment so 2 days more like 7-10 days. Returns even worse to exchange for in stock size changes that takes 4-5 weeks. Poor service like this comes from the top down and a change should be made to correct this. I owned a business for 45 years and if we operated like this we would be out of business. It's a shame.