Carbon2cobaltReviews 221

I ordered a mens bag early December. It will ship Dec 30th which means it will likely arrive somewhere around Jan 10th, 2022. It say that they will hold you charge as pending on your debit card but the fact is it went thru my debit card and out of my bank when it was ordered. It was not held as pending on my debit card. They will have my money for at least a month and I don't even know if I will get my product in January. If I was an attorney I would do something. It is fraudulent as they state it as different. I want the product so we will see what happens but my trust level is low at this point.

They have an amazing photographer for their catalogue but the clothes are of cheap quality. They say imported and yep it's from China. Definitely not worth the cost. I am so disappointed from a company in Oxnard/Santa Barbara Calif. I expected real high end clothes at 90 bucks a shirt!

The catalog is so beautifully curated, and I was tempted to place an order for myself and for some on my Christmas shopping list - but after reading reviews here, which I found quite illuminating and very helpful, I decided against it. They are very pricey and I don't mind paying for good, quality merchandise - but I am sorry for those who had bad experiences - again thank you - we all have enough headaches these days and I feel as though I've dodged a bullet!

Bought 2 shirts in Nov 2021 from Carbon2Cobalt due to the fancy catalog they sent to our home without us subscribing it. The size is way off, quality looks cheap (made in China) definitely not worth $98/shirt as shown on the catalog. Return right away and have to contact them several times for a refund. After the 3rd weeks (proof of return delivery), had to ask our credit card company to step in and dispute a refund. Not worth the hassle.

Worst company for customer service I have ever dealt with. I had bought a lot of clothes from them and i live their clothes but I will now deal with Territory Ahead. (territoryahead.com) Waited on hold forever to cancel an order because I could not edit the order or cancel it online. Called the (orders phone number) and after waiting on hold for about an hour I got someone on the line that said you can't cancel orders and started giving me another phone number to call. Seriously. I will just call my credit card company and have them stop payment on the order that I wanted to cancel as well as the new order I had placed. Problem solved.

My Husband and I both ordered Christmas gifts from them. Both of us had stuff that would ship on December 3rd. Neither one of our orders shipped. We both called to speak with someone and on hold for 45 minutes without resolving the issues. Tried chatting no response after 15 minutes of waiting! Very pour customer service! The worst experience ever! Will not ever order again!

Ordered item for Dec 3 delivery. It was changed to mid January. I get it, that happens today. BUT, when I called to cancel (after being on hold for over 10 minutes twice), I was told that cancellation calls have to be "escalated" and I would get a confirming email a day or two later. Obviously, that never happened. Guess I'll have to spend more of my time on hold trying to cancel this.

Attempted to order 4 different items, as well as compare them to each other. Tried to assemble them onto one screen, leaving one while comparing another. While doing so, an item would disappear. Then when I finally decided... they ALL were gone! I gave up and went to bed! I am doing this(review), before trying again.It's my 2nd day and attempt. LAST CHANCE!

I received the catalog in the mail and was impressed with the styles, colors and look of what Carbon2Cobalt had to offer. I found a couple items for myself and one item for my wife. I kept looking at a coat but it was pricy. Finally talking to my wife she suggested I check the reviews. The reviews were not too good and so I backed off the pricy coat. I ended up ordering a hat for the wife and a shirt for me just to see how it would go. After ordering I got an email confirmation on my order. Less than a week later my order arrived via USPS 3 day shipping. 3 day shipping doesn't really happen where we live in Hawaii.
So the moment of truth arrives. Inside the mailing bag was the individually wrapped items, order form, return address label and instructions in the event of needing to return. My wife is pleased with her hat. Quality, color, fit and feel of the material. My shirt is also as expected, correct size and fit, right colors and appears well made. Looks good and feels soft to the touch. I'm actually very pleased.
After completing this review I do plan and pulling the trigger and ordering the coat. I'm confident it's going to be right. Standby for review part two.
One last thing I found no discount anywhere. Not military, first responder, AAA... nada, zippy so don't waste your time. Still shame on Carbon2Cobalt. You guys need to rethink that. On the plus side there is free shipping if you blow more that $100. So, there you have it. More to come.

I have ordered many things and have had no problems. The negative comments are an example of people who have nothing else to do then complain.

On October 6,2021, I ordered some clothing for my son. I have ordered numerous times from this company in the past and never had a problem. The order appeared to go through on my end and about an hour later, I received an e-mail from Carbon2Cobalt stating that there was a problem with my billing address and the card declined. I called them and they put it through again and it still declined. I have lived at my address for 26 years and never had this problem in my life. So, we decided to cancel the order. I checked my bank account about an hour later and both declines actually went through and I am out of pocket now about $1900. Carbon2cobalt states this is a bank issue and the bank says no, that they have accepted the money and it is authorized. Here it is 3 days later and I am still out the money. Wells Fargo is doing an investigation but Carbon2cobalt says that the money will be returned to me "eventually" and usually no longer than 3 days. I will never purchase from this company again! There was nothing wrong with my address, and the declines actually went through but Carbon2cobalt refuses to acknowledge that they have done anything wrong. Also, on one of the calls a person by the name of Elena told me they would have a supervisor reach out to me... that was on Thursday, October 7, and no one has reached out. Very poor customer service and in my opinion when you take money from someone twice and they don't have an order, it's considered fraud.

Purchased a tie-dye t-shirt.

It has to be the WORST t-shirt I have ever bought. The body was too short and too wide. The neck appears to be from 2 sizes larger than what it should be.

With all the negative reviews about poor customer service, I didn't even try them, I just threw it out.

For me, Never again. Save yourself from disappointment and avoid Carbon2Cobalt.

My Son's is a 6'5" Jr. In Boarding School and REALLY needed to upgrade his wardrobe from the T-shirt/track pants athlete look - he never "likes" anything. I'm his Dad and picked out a half dozen things (tall sizes!) and he agreed to almost all of them. Every few days I got a call, unusual in itself for a HS boy, telling me he's getting complements on his new clothes, but of course doesn't say who is giving the complements.:-) The order was accurate and promptly delivered - half to our house and half to his school. The cloths are very stylish and well constructed - not the kind of thing you'll find at a Mall. I'm an attorney and wear custom suits to Court so I'm familiar with good cloths. I bought a few things for myself to wear on the weekends and it's casual, comfortable and stylish. I don't expect these cloths to last as long as my suits but it's a fair price. People never take the time to write a review if it goes well but go right to one star if anything is off... I wrote this review because my Son finally liked something with some style (very stylish hoodies, pullover and shirts - small steps people, small steps) and he's enjoying some complements. I'm also happy with how I look.

Carbon2cobalt shows beautiful pictures on the magazine and went you receive it looks totally different and cheap.

I have purchased or been gifted at least 7 shirts, 1 pair of shoes and one briefcase from C2C. I exchanged the briefcase for a different one and exchanged one or more shirts for diff sizes, all without issues. The clothing is expensive, but you will not find another person wearing the same item. Occasionally the sizes will be inconsistent (I just received two shirts (size L) that were much larger than expected... and compared to other L's I own), and the shoes look great but are not very comfortable. As others have stated, if you dont like it, return it, but overall, my go-to for cool clothing, especially during sales.

I ordered 5 men's t-shirts and the quality was poor. One shirt wasn't stitched completely on the shoulder seam and now I have to wait for a return label and mail the shirt back for either a replacement or refund. The fabric is very thin and doesn't lay well - seems rather large in the shoulders and short in length. Will not order from this company again. (Care instructions state to wash in cold water, tumble dry normal, then the next line states "no heat").

A year-ish after my last review I decided to try them again, despite my misgivings about the sturdiness of their fabrics. (I just couldn't find visual substitutes for a few attractive items.) Today I received my order. Excellent! Complete improvement, complete satisfaction. Two pairs of shorts, two shirts, and all were sturdy, well stitched (I looked), and as-depicted. There's now a ballpark match in value in my book, and I'll be looking at their updates with an open willingness to buy again. (Oh, quick ship. Less than a week for me.)

Bought this soap and thought it was beautiful. I had been so excited to use it but what a bummer when I actually used it. No scent. Waste of money!