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CaratLaneReviews 493

3.3

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CaratLane Reviews Summary

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262

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India
1 review
0 helpful votes
Follow NEHA S.
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From Caratlane, I got my dream earrings in a very simple way. I will always recommend my Family & Friends to shop from here

Date of experience: July 31, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Saheli H.
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Amazing experience and customer support
July 31, 2023
Updated review

I bought a ring from Caratlane's Adaa collection. The Caratlane executive Mr Abul got quite a collection of rings for my Try at Home appointment. He was courteous and very the entire process was very hasslefree.
The collection is very unique and intricate. I loved every bit of it.
A great experience Overall.

Date of experience: July 31, 2023
Customer V. — CaratLane Rep
over a year old

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.


I bought Adaa collection from Caratlane. The design is so unique and intricate. Completely in love with the ring.
Also my experience with Caratlane executive was awesome. He got some more varieties for the rings for our try at home appointment.
Overall a great experience.

Date of experience: July 30, 2023
India
1 review
0 helpful votes
Follow Maddy J.
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Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone, Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone
Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone

Date of experience: July 27, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow CaratLane C.
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Nice
July 22, 2023

All our solitaire diamonds are meticulously analyzed and graded by the Gemological Institute of America (GIA), Hoge Raadvoor Diamant (HRD) & the IGI, the most trusted (and known) labs in the world.

Date of experience: July 22, 2023
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)

India
1 review
1 helpful vote
Follow tripta k.
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Recently I purchased a diamond earring from caratlane. Service was really excellent through Abul.he is very and knowledgeable.

Date of experience: July 15, 2023
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Samanvitha S.
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FOREIGN BUYERS BEWARE!
CaratLane doesn't exchange their old jewelry purchases bought with foreign currencies! Despite having all the certificates and documents handy. Foreign websites does not explicitly mention this anywhere. No help from customer support. Bitter experience having bought something couple of years back and tried to exchange! No other jeweler trusts wants to buy their jewel at market value *******@caratlaneglobal

Date of experience: July 14, 2023
Customer V. — CaratLane Rep
over a year old

Hi Samanvitha,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you share your contact details with us at [email protected] so that we can call and understand better and have your issue resolved at the earliest?

New York
1 review
0 helpful votes
Follow NICK P.
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ITS A BIG SCAM FROM INDIA, I ORDERED MONTH AGO AND STILL NO PRODUCT OR ANSWERS. THEY WILL KEEP TELLING YOU NEXT WEEK OVER AND OVER UNTIL YOU CANT CHARGE BACK ANYMORE

Date of experience: July 6, 2023
Customer V. — CaratLane Rep
over a year old

We are really sorry for the inconvenience this has caused to you. We request you please share your contact details or order ID with us at [email protected] so that we can call and check and update you and help you get your issue resolved at the earliest.

India
1 review
0 helpful votes
Follow Aashna J.
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Caratlane is just the right place if you are looking for a special present for your nears and dears. The products are pocket friendly too.

Date of experience: June 14, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Bindu S.
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Extremely poor services
June 5, 2023

Very poor quality of diamonds. Pl be aware that the refund process is very painful. Im wIting for last 11 days to get my refund.

Date of experience: June 5, 2023
Customer V. — CaratLane Rep
over a year old

Hi Bindu,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to [email protected]? We’ll work with you to resolve any issues as quickly as possible.

India
1 review
0 helpful votes
Follow Heena K.
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Hi Everyone,

I have buy today earning for my own self & visited Branch of borivali west.

Point of contact: Arohi, she very nicely guide me plus fantastic service I had today, looking forward for the same.

Thanks & Regards,
Heena

Date of experience: May 4, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Mere S.
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Mr Ghazi was very polite and punctual.showing lots of designs which was awesome. So overall experience with caratlane is good.

Date of experience: April 30, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Archa P.
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Ring
May 1, 2023

It has the best collection of ring and even the staff member name Pragya was humble enough to talk and show the things she works in jpdhpur branch

Date of experience: April 30, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Jaysheela G.
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It has good servise, giud of costemers in the shop is very helpful. I thank for my butifull nekles. Thankyou

Date of experience: April 29, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow SUNIL G.
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I bought a ring for my wife on my anniversary, Ms Foram Shah has been very very helpful to me and very polite too. Made and tremendous effort to get it delivered on time. Must buy from Caratlane and Foram thank u once again

Date of experience: April 24, 2023
Customer V. — CaratLane Rep
over a year old

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Anshul S.
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Pretty options & great service!
March 28, 2023

I booked a home appointment since its a hassle to go to several stores and see how your favourite designs appear. Try at home executive Abul visited us and showed us the designs in a friendly manner and with patience. We selected the design and they were delivered within 3-4 days. The whole experience was smooth.
We will be delighted if caratlane can provide customisation beyond the size, to that of metal used and finishing.

Date of experience: March 27, 2023
Customer V. — CaratLane Rep
over a year old

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavoUr to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
1 helpful vote
Follow Srikanth T.
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Very unprofessional
February 12, 2023

Bought couple of rings and gave for names engraving in Sujana Forum Mall on 8th of February. We were promised that they will be ready for collection on 11th February morning. Went for collection on 11th morning and spent whole day there. Initially we were told they are in Banjara hills, then changed it to Jubilee Hills and finally said they are in Begumpet work shop. Due to our pressure finally they have delivered the rings at 6:30pm without engraving them.

Very unhappy with their unprofessionalism.

Date of experience: February 12, 2023
Customer V. — CaratLane Rep
over a year old

Hi Srikant,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to [email protected]? We’ll work with you to resolve any issues as quickly as possible.

India
1 review
0 helpful votes
Follow Minakshi N.
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Baal ganesha pendant
January 19, 2023

Very nice pendant nd collection very beautiful
Am so happy staff are very sweet nd friendly go for this

Date of experience: January 19, 2023
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Rashida M.
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Good product with good quality service also, I loose some men's ring but not final but Mr Abul give all information regarding that product as well as very knowledgeable person. Nice thanks

Date of experience: December 30, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Kamaljeet K.
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It was nice experience of purchase caratlane product from Mr Abul.His dealing was really good.also m satisfied with my product

Date of experience: December 30, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Shubhangini R.
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I like this try at home service by Caratlen, it's too convinient for me, in my last purchase Mr. Abul visted my place for try at home and he is very good in his job. I am so happy with my last purchase.

Date of experience: December 29, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

From the business

CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


caratlane.com
Founded in 2008
Chennai, Tamil Nadu, India