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CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.
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From Caratlane, I got my dream earrings in a very simple way. I will always recommend my Family & Friends to shop from here
I bought a ring from Caratlane's Adaa collection. The Caratlane executive Mr Abul got quite a collection of rings for my Try at Home appointment. He was courteous and very the entire process was very hasslefree.
The collection is very unique and intricate. I loved every bit of it.
A great experience Overall.
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
I bought Adaa collection from Caratlane. The design is so unique and intricate. Completely in love with the ring.
Also my experience with Caratlane executive was awesome. He got some more varieties for the rings for our try at home appointment.
Overall a great experience.
Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone, Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone
Uzairpasha is very humble and gave very good service at I recommend CaratLane to everyone
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
All our solitaire diamonds are meticulously analyzed and graded by the Gemological Institute of America (GIA), Hoge Raadvoor Diamant (HRD) & the IGI, the most trusted (and known) labs in the world.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
Recently I purchased a diamond earring from caratlane. Service was really excellent through Abul.he is very and knowledgeable.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
FOREIGN BUYERS BEWARE!
CaratLane doesn't exchange their old jewelry purchases bought with foreign currencies! Despite having all the certificates and documents handy. Foreign websites does not explicitly mention this anywhere. No help from customer support. Bitter experience having bought something couple of years back and tried to exchange! No other jeweler trusts wants to buy their jewel at market value *******@caratlaneglobal
Hi Samanvitha,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you share your contact details with us at [email protected] so that we can call and understand better and have your issue resolved at the earliest?
ITS A BIG SCAM FROM INDIA, I ORDERED MONTH AGO AND STILL NO PRODUCT OR ANSWERS. THEY WILL KEEP TELLING YOU NEXT WEEK OVER AND OVER UNTIL YOU CANT CHARGE BACK ANYMORE
We are really sorry for the inconvenience this has caused to you. We request you please share your contact details or order ID with us at [email protected] so that we can call and check and update you and help you get your issue resolved at the earliest.
Caratlane is just the right place if you are looking for a special present for your nears and dears. The products are pocket friendly too.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very poor quality of diamonds. Pl be aware that the refund process is very painful. Im wIting for last 11 days to get my refund.
Hi Bindu,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Hi Everyone,
I have buy today earning for my own self & visited Branch of borivali west.
Point of contact: Arohi, she very nicely guide me plus fantastic service I had today, looking forward for the same.
Thanks & Regards,
Heena
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mr Ghazi was very polite and punctual.showing lots of designs which was awesome. So overall experience with caratlane is good.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It has the best collection of ring and even the staff member name Pragya was humble enough to talk and show the things she works in jpdhpur branch
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It has good servise, giud of costemers in the shop is very helpful. I thank for my butifull nekles. Thankyou
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I bought a ring for my wife on my anniversary, Ms Foram Shah has been very very helpful to me and very polite too. Made and tremendous effort to get it delivered on time. Must buy from Caratlane and Foram thank u once again
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
I booked a home appointment since its a hassle to go to several stores and see how your favourite designs appear. Try at home executive Abul visited us and showed us the designs in a friendly manner and with patience. We selected the design and they were delivered within 3-4 days. The whole experience was smooth.
We will be delighted if caratlane can provide customisation beyond the size, to that of metal used and finishing.
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavoUr to deliver such delightful experiences. We look forward to serving you again in the near future.
Bought couple of rings and gave for names engraving in Sujana Forum Mall on 8th of February. We were promised that they will be ready for collection on 11th February morning. Went for collection on 11th morning and spent whole day there. Initially we were told they are in Banjara hills, then changed it to Jubilee Hills and finally said they are in Begumpet work shop. Due to our pressure finally they have delivered the rings at 6:30pm without engraving them.
Very unhappy with their unprofessionalism.
Hi Srikant,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Very nice pendant nd collection very beautiful
Am so happy staff are very sweet nd friendly go for this
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Good product with good quality service also, I loose some men's ring but not final but Mr Abul give all information regarding that product as well as very knowledgeable person. Nice thanks
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It was nice experience of purchase caratlane product from Mr Abul.His dealing was really good.also m satisfied with my product
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I like this try at home service by Caratlen, it's too convinient for me, in my last purchase Mr. Abul visted my place for try at home and he is very good in his job. I am so happy with my last purchase.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Answer: The best would be you get in touch with customer service of caratlane and they can give you exact data.
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping
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Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)