CapBeastReviews 292

Purchased 7 hats At $50 a piece. Had two logos on the front of the hat. When they decided, on their own, to take out the background color of the logo they did not change the black lettering on a black hat! They requested a picture of the hat which clearly shows you can't see words on the logo. Every time I call or email them, they keep telling me "it's on the fast track with Admin." No proof was sent to me before they made the hat. They took out the background and now you can't see part of the logo. Just tell me you are going to fix it or not... doesn't take over two weeks(and counting) to make that decision! Never again.

I was very impressed with their service and the finished product. While discussing the product design with James over chat he would send me updated quotation in real-time. This made it feel like I was sitting down and designing the product with someone right there. When I received my product I was very satisfied with the quality and design of a product that I had created over the internet and not seen in person. You can have confidence in the product you will receive from Cap Beast.
They charge a digitizing fee for the first design, but if you want to order more product with that same design in the future they will not charge you that fee so it ends up being cheaper!

I placed an order of a mix of hats and beanies with my logo. It was for our team of paranormal investigators. Shortly after the order was sent, they personally contacted me to say the bottom don't wouldn't be legible. I gave them permission to make it anyway that it would work. They sent me a pic to approve, and it was not only perfect, but better than the original. They also kept the logo in their database for future purchases. Haven't needed anything recently, as I bought enough the first time, but when I need another order, I will only order from Capbeast. Customer service and product are flawless!

This company is a joke. I ordered a custom embroidered hat from them and was quoted 4 weeks. Well, 8 weeks later and still no hat. Every time I would reach out to them to check on my order they would tell me the same thing, "your item is in production". Then after the 6 week mark they stopped replying to my emails. I just assumed my hat was gone and they scammed my money. Then almost 10 weeks later my hat arrives. Poor customer service and terrible turnaround. I will say, however, that the quality was good.

Also, $20 to digitize my logo? I'm OK with paying that, but at least give me a copy of the file...

I completely agree with most of the bad reviews here. This company has incredibly poor customer service, and insanely bad communication.
I ordered a hat two months ago and have not received it. When I reached out to them, they said their machines had an issue and messed up the hat so it had to go back into the "production stage" -- WHY WASN'T I CONTACTED? What didn't anyone tell me there would be a delay? They only said something after I contacted THEM! And yet I still have not heard anything new since then and once a hat goes into the "production stage" they can't issue refunds... HUGE mistake. I work at MTV & Viacom and this hat was a test... Definitely will NOT be getting our business. DO NOT BUY FROM THEM.