Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback from customers, with some praising the quality and detail of their custom hats. However, a significant number of reviews highlight severe issues with order fulfillment, including extensive delays, lack of communication, and unresponsive customer service. Many customers express frustration over not receiving their orders or refunds, leading to feelings of being scammed. This pattern suggests a critical need for the company to improve its operational efficiency and customer support to enhance overall satisfaction and restore its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent product, much better than I expected. Substantial, interesting, unique. GREAT CUSTOMER SERVICE and follow up. Loved working with Capbeast
Fantastic interactions when problems (design quality, change the color of the hat) arose. All issues resolved immediately. Product of highest quality, same as the people I dealt with. Excellent experience - thank you, will gladly recommend you.
We ordered about 100 custom hats for our company event and they turned out great! All the attendees loved it. We will definitely do business with Cap Beast again!
I called to make a change to my order and the representative I spoke with was awesome. She was professional and engaging. The custom hats came out perfectly and on time. I love the interface that gives me the play by play. Great company to deal with.
Great customer service; The agent made sure my order was delivered on time for the event. We have been using capbeast for a couple of years now and so far they have always delivered.
This was my first time ordering custom hats. Capbeast made it easy and fun. The New Era caps came in exactly as anticipated and sooner than expected.
I was helped by Nick, who was incredibly patient and knowledgeable. I was very happy with the ease of creating the hats. The speed of creation and delivery was decent.
I've read a lot of the negative reviews on CapBeast and I'm sorry those people have had poor experiences. I've ordered 4 custom hats from CapBeast over the past 6 months or so and have been pleased with both the quality and communication from the company. I don't think people realize how complex this operation is. To take your art, set it up to be embroidered properly for ONE hat and run it, it takes time. Yeah, the shipping could be faster and often my tracking number didn't work (hence the 4/5 review) but my hats always came within 3 weeks of my order placement date. The quality is superb and man they look NICE. I've received MANY compliments on my hat and have even designed and ordered one for my father-in-law because he thought it was so cool.
I'm sorry people have bad experiences with them but I have been pleased. Thanks CapBeast!
I received my hats today and I can't beleive how awesome they look. I'm very happy with the outcome, they made my day. I highly recommend using capbeast.
Capbeast matched the colors of my logo perfectly. Stitching was on point. Steve was a great support and was a tremendous help. The shipment took a little longer than expected but they still arrived on time. THANK YOU!
My hat looked exactly the way that I designed it. Lost a star because I had to wait a bit longer than expected. I will order again for sure.
This was my 3rd order with CapBeast. The order process was easy as they had my previous orders on file. As expected my hat looks awesome and I will definitely use their services again.
I'm very happy with my hats. The design came out just the way I wanted. I did have to wait a bit longer for shipping but it was definitely worth the extra time.
The 9fifty hats that I designed look great. The stitching looks amazing. The one down side I would say is that I wish they had a wider selection of New Era hats.
Made baseball hats for my kids team, they came out looking even better than expected. The colors were on point and the stitching looked great.
I ordered both a New Era and Yupoong snapback as samples. Definitely preferred the Yupoong. Either way the hats turned out nice. 100.
Great work with great products. My only issue was having to pay multiple times for digitization of the same image on different products. Overall CapBeast is the best custom design site I've used.
I wasn't sure what to expect ordering a custom hat online but the hat was shipped in a box to prevent damage and it looked just like I designed it. Very happy with the outcome.
Capbeast is amazing. They have wonderful customer service. Steve helped me get my order fixed and I couldn't be happier. Thank you so much, capbeast. I will definitely be a loyal customer.
I really wish I would have checked this website before ordering through this company. Complete scam.
Answer: SCAM! 5 months, no hat and no refund after fighting for 2 months for one
Answer: Had to cancel and ask for a refund of my order because after 3 months I have not received anything!
Answer: Good Marketing. Don't fall for it... They are a COMPLETE SCAM.
Design your own Custom Hats, Caps and Snapbacks With No Minimums. Check out our deals on custom New Era, Flexfit, Yupoong and more.

