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CapBeast Reviews Summary
The company has garnered mixed feedback from customers, with some praising the quality and detail of their custom hats. However, a significant number of reviews highlight severe issues with order fulfillment, including extensive delays, lack of communication, and unresponsive customer service. Many customers express frustration over not receiving their orders or refunds, leading to feelings of being scammed. This pattern suggests a critical need for the company to improve its operational efficiency and customer support to enhance overall satisfaction and restore its reputation.
This summary is generated by AI, based on text from customer reviews
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I am extremely pleased with the outcome of my hats. I had a time budget, I let them know that I needed the order done fast and they came through. I highly reccomend.
Ordered my snapback on Aug1. It is now October 20th and I am still waiting. The status of my order on their site went from "pending" to "processing", whatever the f that means. They claim that they ship orders within 3-4 weeks, although IT'S NOT GUARANTEED. Heck yea, it's not guaranteed cos I've been waiting for over 10 weeks now, motherf***ers! Pretty pissed with this company. Emailed them a few times. They always say they have a big order volume. It'll be good if they lose some customers, because maybe with smaller work load they'll learn to deliver on time with. I'm getting a feeling that I'll never receive anything from them. Never again. Capbeast, kindly, go f*ck yourselves! How about a class action lawsuit, anyone with me? Lol
I was very happy with the hats that I received. The only issue is that I had to wait longer than I should have. I called their customer service line, they were very nice and they made sure that my order was shipped immediately.
After 8 months of Capbeast promising to reproduce the beanies I have NOT received anything. I email them every 4-6 weeks to check the status and it's always the same issue. They promise they are working on it, but never send the replacements. Occasionally they pretend they never claimed to reproduce and I have to send them the 30+ emails to remind them. Stay away from this low quality company!
I placed an order for embroidered beanie hats in December of 2018. I received them at the end of March of 2019, about 4 months later. I had asked for a refund after 2 months of waiting, which I received a reply of, "We offer no guarantee on delivery date."
When I finally received the beanies, the quality was terrible, they manipulated the art and ruined the design. A design that I have embroidered on different apparel, so I know it can be reproduced correctly. I wanted to save a buck and give a new company a shot. The beanies are unusable, and I have yet to hear from Capbeast after emailing them photos and my complaint.
Say away from Capbeast if you value your money. Their customer service is terrible.
Oh, I forgot to mention, they sent me a $20 coupon off another order. A coupon that expired before I received my first order. Glad I didn't order anything else.
1st photo is a close up of what I received, and the second is what the mock up looked like on their site.
I submitted my order on Jun 08,2019 for two custom hats. I know, not a large order but it was a sample to see if I even liked it. Well when Aug 27 2019 rolls around and all I have are excuses... and no hats... I request to cancel my order. I get an email that day trying to offer me a discount, so I confirm that I'd like to cancel. The next day, Aug 28 2019 I get confirmation that my order has been cancelled, which is confirmed in my capbeast.com account. In that confirmation I'm told that the case has been passed to their billing department for a refund, which should take 7 business days.
Well today is September 24th, 2019, and not only do I not have my refund... but they also aren't even responding to my emails.
I can't speak to the quality of their product as they blew past their 4-6 week delivery estimate. I will share this exact review everywhere I can as I would like others to know that capbeast.com LITERALLY stole my money. I'm waiting almost a month for a refund. I'm going to dispute the charges with my Credit Card Company to see if that goes anywhere. I don't have high hopes.
Order one customs hat 3 months ago and have been getting nothing but BS on the status. This company is a scam.
I got my hat 2 weeks after making my order. I called them back to say thank you and they gave me a coupon for a free hat. Win/win lol.
Quality of the product was great, and price was fair. I was a little bit confused about the tracking process. But happy with our product, and will order again.
I am wearing my hat everyday! Although, I was a bit frustrated by the turnaround time... Other than that, everything was good :)
Good product although it took a few weeks before delivery. Really happy with my hat and customer service.
This is not a real company. It is a scam operation that strings people along. You have been warned! They are unscrupulous, disgusting criminals.
It was incredibly easy to setup my order. I made a custom hat with a relatively hard design and the process was incredibly easy and user-friendly. My product arrived at a very appropriate time. Also, they are always very friendly and responcive. Very nice people.
It was very simple & easy to do. My hats arrived 14 days after ordering. Very pleased with everything.
Capbeast team was really on top of their game when I called with questions. The service representative made recommendations about the hats I had chosen and suggestions for a better alternative. He also made suggestions about the color of the logo.
My hat was ordered 3 months ago calls would go unanswered. I take pride on being a army vet i would tell all customers especially my fellow veterans to stay away
They finally responded to my 3 emails offered 15 percent refund and the item to finally get to me June 26 (approx 3 months later) I declined and requested /received a fully refund.
I have sent 3 emails requesting an update on one beanie ordered in March 2019. No replies, no refund, no hat- so at this point I am going to say you just took the money and that's it. Do not buy from this seller - worst customer experience and rip off ever
I made small orders of custom hats for my friends and parents and it was a great experience. They let me know about their discounts and where I can cut costs and every question that I had was answered quickly and with such care. I am a customer for life!
I ordered several hats totaling $143 on April 22,2019. I did not need them until June 19, so I did not get expedited shipping as it was not necessary with two months ahead of me. I just got off the phone to get issued a full refund. I called their customer service three times this month to find out where the hats were and every time they said that they would be sure to let production know the date that I needed them by. They would always take down the date as though no one had noted it in the account in prior Phone conversations. So I am certain that they didn't really pay attention to my request. Now I leave for a conference tomorrow and have no product. Do not use this company.
My hat looks fantastic and it was quite fast compared to what we wre expecting. The process was easy to follow and I was updated every step along the way.
It was pretty good. I was really happy with the quality despite the turnaround time. But, honestly it's worth the wait.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members