CapBeastReviews 292

I ordered a hat back in September of 2019. After 6 weeks of waiting, I was informed they had a production issue and my order would be sent out within a week. Oh, by the way, I am the one who had to reach out to them as they do not inform anyone! That was back in November of 2019! I reached out again today Jan 2 2020 with the same response, it is ready for shipment and should be there within a week. I said, no thank you and sent a full refund ASAP. Cassie said I would receive an email for the refund. Said that takes another 7-10 business days. C'mon, this place is a rip off! I can't believe that Cassie actually gave me this website to do a review! Has she NOT seen all the horrible comments! Just WOW!

CapBeast has been the most disappointing retail-experience IN MY LIFE. I was really excited about getting my company's hat, I ordered in July, I even was happy that they reached out to me with some suggestions to adjust the design. 5 months and many back-and-forth emails and calls later and I decided to cancel my order and request a refund. Now... I've been waiting for my refund for a month, and still haven't received it. I wonder if there were enough of us to do a class action lawsuit?
DO NOT BUY from this company.

I Placed an order on 10. 12. 19 for 2 hats with 3 letters at its smallest print, regretfully not reading reviews before hand. Today is 12. 23. 19-No hats! Cassie and Emma are great at apologizing and "doing their best" but unfortunately in the real world it does not work that way. I canceled my order and went directly to my bank for my money back. They had the audacity to say refunds take a week plus additional business days... Did they really think that their time frame would be legit after all these weeks. They could have at least honored my money back immediately. I had to put 1 Star in order to place this review but No stars is accurate

No product over 4 months. Emailing with cassie who just continued to reassure me that they were a bit backed up and it would ship soon, but last correspondence she stated it should be done within a week, that was over a month ago now. Further research shows that it is associated with a monsieur stitches inc based in Montreal Canada. There is a website for a mrstitches.com. I am unsure if they are the same company or if capbeast is a scam. DONT ORDER FROM THEM

I placed my order placed Aug 3. After complaining, they offered 15% credit offered on Oct 30. Neither has been delivered as of December 4th. Called and asked for a complete refund. Also not delivered

I ordered TWO hats at the beginning of AUGUST! It is now almost DECEMBER! ABSOLUTELY EMBARRRRRASSSSING! Definitely considering a lawsuit as their website guarantees 4 weeks or less. These two hats better be PERFECT. I am soo soo mad. They should be shut down.

Small businesses beware! I never in my life experienced such an awful company before. Treated poorly and was dismissed. I ordered a bunch of hats for my business back in November 2018. Its now one day before November 2019 and still NO HATS! Throughout the course of the entire year I have been in contact with their customer service via email and continually been told they were looking into it. I was given false expectations in every email.
It was comical and I could not believe the level of service. I finally requested my order be canceled after the 100th time they said I would get it in a week and never did. Now the process has started over and I'm NOT receiving a refund. NO HATS AND THEY STOLE MY MONEY! Cant make this up. I'm contacting BBB and whoever else could potentially help me.

Horrible, horrible experience. I ordered two hats (same design) over 10 weeks ago and still have not received them. I have contacted customer support via email and phone multiple times and they informed me that due to high volume, production has been delayed. They said that I would receive update emails as my order moved along in production but I have not received ONE update email. Any time I contact them for an update they say "it's in production but we don't have an ETA." This morning, I received an email saying that it will likely be another 1-2 weeks until I receive my order. IF I get it in two weeks, it will have been over three months since I placed the order.

If you're THAT backed up in production, I have a few suggestions for you:
1. Stop taking new orders
2. Hire more people
3. Figure out your production line slow-downs and update your processes
4. Stop promising people that their order will be ready in 4-6 weeks