On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CapBeast Reviews Summary
The company has garnered mixed feedback from customers, with some praising the quality and detail of their custom hats. However, a significant number of reviews highlight severe issues with order fulfillment, including extensive delays, lack of communication, and unresponsive customer service. Many customers express frustration over not receiving their orders or refunds, leading to feelings of being scammed. This pattern suggests a critical need for the company to improve its operational efficiency and customer support to enhance overall satisfaction and restore its reputation.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Placed order several weeks ago and received standard responses. In process, couldn't replicate stitching, didn't pass quality, will keep you posted. Finally asked PayPal to refund $. Still waiting. Out $400+. I question if this is even a real company.
Ordered hats in August in 2018 and still don't have in April 2019. Asked for credit and order on numerous occasions and still haven't received. Anyone know about lawsuit that has been started I can join?
I placed an order for a two custom hats. I was immediately charged for the order. I received a order confirmation but no ETA of when to expect the hats. I gave them a few days to process the order but when I heard nothing back, I reached out to confirm an ETA. They told me the turnaround time would be 6 weeks. I asked if I could pay extra to confirm a delivery date that was earlier than their 6-week requirement. I was told that was not an option. Completely fine with that. I asked to cancel the order and refund me the money. At this moment, nothing had been completed on the order: no design proof, no production, nothing. So I thought it was completely fine to cancel and receive a full refund since they did nothing but charge me for the order. They confirmed my cancellation and told me the refund would be processed. It's 3 months later and Nick at CapBeast is still "working on it." I have never had an experience like this with a company. I follow up every two weeks and get the same tired response.
Please do not order from this company. There are other vendors out there that are ethical and professional.
This company is a complete scam. I really wish I read reviews before I decided to place an order based solely on their pretty website.
Don't don't don't order from here if you expect an actual product.
Based on all the reviews, it's blatantly obvious this company isn't legit. I ordered a single embroidered hat in November of 2018. After a couple months of waiting, I decided to reach out to see what the status was. "Nick" the customer service rep ensured me that the order was in the process, but production was running behind. I gave them the benefit of the doubt. Several more weeks pass with no updates, so I decided to cancel my order for a refund. After writing several negative reviews on other sites, they finally issued a refund in February of 2019, which was declined by PayPal a week later. It's now April... still no refund. This company is a complete joke. DO NOT GIVE THEM YOUR MONEY!
I made an order back in December, it is now April. I waited over 2 months to receive my order and after it was clear I would not be getting my items I requested a refund. They told me a refund would take 10 days and it has been two months. This is a scam company, they never answer their phone and rarely respond to emails. Do not order from this company, you will not receive your items and you will not get a refund.
I waited 4 months for my hats never received them and when iI asked for a refund they ignore me. My money is gone and Ill never get my refund.
I ordered a hat with Capbeast in mid December with the promise of receiving it before Christmas. Fast forward to mid February I got tired of waiting for it and requested a full refund. Initially they offered me only 10% of the refund which is unacceptable to begin with. Then when finally being promised a refund fast forward to today 3/26/19 and my refund has been continuously delayed and delayed with excuses such as "taking longer than expected" and "billing system upgrades" as the excuse for this unprofessional behavior. Do not do business with them. They are con artists. For the price they charge they are not worth the headache.
Tried purchasing hats for an outing back in January. They couldn't fulfill the order so was forced to cancel. They claimed the money would be refunded in 10 days, but no such luck. It's now been well over a month and each time I reach out I get some generic response about it taking longer than expected. Such a scam.
I ordered my hat on January 25th and it is now March 18th and I still haven't received it. Their customer service department is a joke and spews out the same script every time: "Sorry we have a higher than normal volume", "Our production team is doing their utmost to get your product done", etc. I just emailed them to cancel my order since they said it'll take another 2 weeks or more.
My order was canceled on Jan 8th. It's been over a month and they keep lying about refunding me and pushing back the date they say they will. This company will steal your money! Do not buy from them.
Ordered two hats from Cap Beast in September. My order has not yet been shipped and they have provided zero information when I can expect my order despite me reaching out multiple times. Terrible customer service throughout. Beyond ridiculous.
Had to contact multiple times in regards to my items being well past estimated delivery window. TOOK 2 EXTRA MONTHS to receive items. After researching company further (including sitejabber), many others have had the same issue. Once items were received, nothing spectacular about either. In future will stick with Vistaprint. Tremendously disappointing experience, DO NOT RECOMMEND at all.
You'd probably agree that rating a product that never arrives to be tricky business - allow me to help. There's no product that could save this nightmare.
I will always remember the utter absurdity of their customer service rep who quoted me capbeast's webpage on how long it takes to process an order. Thanks *. You're ability to connect with customers is exceptional. I do have a suggestion - if you're keen on citing the fine print as part of your mantra, it's in your interest to pay attention to what that fine print says so when things don't go as planned, you can at least try and save face.
Ohh and don't bother calling. It's time lost you never get back. IF they pick up, it certainly won't be a manager. Hold on long enough, you'll be told "it is what it is".
*Personal information redacted by admin
I ordered a hat 3 years ago and it never came! I see other people are having issues with this scam as well!
I placed an order for ONE hat on October the 8th. I finally had to email them a month and a half later to find out what was going on with my order since the website says "orders can take up to six weeks". To their credit, Nick the customer service rep got back to me within two days saying, "we will let you know the status of your order when it ships" It has now been a week shy of TWO months and I still have yet to hear anything. But MAN, they will make sure to inundate you with their spam emails! I can only guess this company runs out of someone's garage with a lithography machine and one seamstress to embroider. Go somewhere else if you'd like your order in any assemblance of a "timely" fashion because they seem to have all three of their employees posting positive reviews on websites instead of working on orders
My hat has been delayed due to a higher than expected order volume. I was told they can't refund me because they have already spent 3 weeks working on the hat. How do you spend 3 weeks working on a hat?
Have the same issue as all the others, we paid for a hat and never received it. I recommend checking sites like this before funding a scam.
Hat looks amazing. I needed hats to be customized fast. I called them and they actually helped me place the order over the phone.
Lost star because I had to wait a bit longer than expected. Otherwise A OK.The custom embroidery came out extremely nice
I ordered 3 months ago, they are giving me excuse after excuse and the complete run around. Straight up awful. Don't order from these guys,
From the business
Design your own Custom Hats, Caps and Snapbacks With No Minimums. Check out our deals on custom New Era, Flexfit, Yupoong and more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Josh, we are terribly sorry for this inconvenience. Refund was issued on your PayPal account successfully. Apologize that it took more than expected, this case is resolved now.