CanvasChampReviews 1,050

Terrible. I ordered a custom canvas which cost me $45.17. Not a bad price & I really didn't expect great quality, which the final product was not. However, 16x40 you would expect to be a rectangle not a trapezoid. I can't believe they let this piece go out like that. It's not that hard to make 90 degree angles. I sent pictures and express my displease & here's the response:

Dear Customer

We apologize for the inconvenience. Please know that as the products are handmade so there are + or - 1inch variation which we have mentioned on the website.

Regards
Sam
Canvas Champ.
*******992

Don't buy anything from here, trust me, it's crap.

None of the pictures were cleaned well and they all were taped together creating a very discouraging and unpleasant experience unwrapping them. The tape literally melted to the backs of each and every one of them. There are small scratches on all of them. I do not understand why they were not individually wrapped and protected. I will have to spend hours cleaning and preparing them to go on the wall. I am extremely unsatisfied with the delivery of this product. After so much anticipation, this truly was a letdown in every way, after spending nearly $300.00 for this product.

It took 5 weeks to get my canvas pictures.

I live in Dunwoody, Georgia. This company is in Lawrenceville, Georgia... literally about 20 miles away.
Where were my pictures shipped from? INDIA.
This is just shameful. So many Americans out of work, so many businesses closed and this company is sourcing work outside of USA.
Not only that but I ordered some pictures from another company at the same time I got my pictures different sizes within 2 weeks.
I will not order from this company again.
You can find companies with comparable prices that are stationed right here in the US

Please don't waste your time or your money on this service! Had I seen the reviews before I ordered I NEVER would have given them my money. I placed an order on May 3rd, it was an order of a photo puzzle for my nephew's birthday and smaller canvas prints for my mother for mothers day. I knew the prints would not come in time but I didn't receive anything until 3 weeks later. Part of that was understandable because of the COVID-19 crisis, but I only received the puzzle print. It is now June 9th and I haven't received a single one of the print that I ordered for my mom. They have changed me already for the items. I have now had to email customer service several times and they STILL acted like they have no idea at first! I never worked with such terrible service and customer service.

I ordered 4 canvases which I received couple months later from INDIA. The quality was very poor. All were blurry. One did not even have the whole picture on the canvas. In early May I reached out to customer service. I reached out in early May via the online chat but got no responses. I got an email back acknowledging the missed chats. I responded and explained the issue and was asked to resend the original photos. I was surprised they didn't have that. I sent the original photos after a week. Today I got a response that due to the 90 day limitation they cannot reprint or refund me my money. Their lack of customer service (which others here have commented on here) and the poor quality of the canvases is appalling. I wish I had seen these reviews before I ordered. Don't waste your money.

Ordered a metal print in early April, which was supposed to be delivered in early May. When June came around, I started calling to find out any updated information on my order. I spoke to someone, who was eating food at the time, about my order. He gave me excuses about the pandemic and that they may be in the factory in a week or two. I placed a second call and received a similar response. I understand that the COVID-19 pandemic has impacted everyone, but no communication of any kind as to a delay is not a good customer service practice. Now I really regret trying this place out, as I have serious doubts about where the business is run from and where the products are produced. Huge mistake.

I was lured in by a coupon (FROM THERE WEBSITE) that was supposed to take 60% off of my order. That would have made buying from them the cheapest option by far! So I made the mistake of going with them. Never before in my life has a website ever not honored a coupon, especially not one that they offered directly form their website. Ultimately I was charged the full amount minus $. 01 for the coupon. Customer service refused to accept that there was any error in their system even though 60% of $100+ is certainly not anywhere near $. 01.

I was called a liar by their phone customer service team. Ignored by their email customer service team. And now here I am, 2 weeks later. The package was supposed to arrive last Friday and yet it has not even shipped. I am getting nowhere with any of their customer service.

THIS IS THE WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD!

I placed my order April 7th and was supposed to have my items by May 5th. Today May 7th, I contacted Canavas Champ and they said that the factory closed yesterday due to government order so they don't know anything. Which means that my order is not even delivered, they want me to be patient and understand the importance with closed factory!? I'll see if and when I get my items, this is absurd using the situation for bad service!

Firstly, these canvases were made so very sturdy. They are heavy with little built in hooks and a cute little sticker that says "Made with Love"! The photo came out great on the canvas and it's just overall the best made canvas over ever gotten.
Secondly, it did take about 2-2.5 weeks to get in the mail. It's coming from over seas so I am understanding. I was very patient and honestly almost forgot I ordered them until they came in which made it such a fun surprise! Like, you forget you order it and then it's like a gift on a random day!
Lastly, my photos came out great and I will recommend this company to EVERYONE! I know people leave bad reviews because of the shipping but the work that they did was amazing and for an amazing price!

I ordered photo calendar with prior delivery. But the order was not delivered after 1 day of expected delivery time.

"All prints manufactured by CanvasChamp are Hand made and might have a +- 1 Inch variation from the size ordered." as stated in the order confirmation.

So after you order a 11x14, you should read the order message to let you know that you will not be getting 11x14, but could be getting 10x15 or anything around that size.

Their print WILL NOT fit in a standard frame because they are whatever size they want to make it.

DO NOT ORDER FROM THEM. Their response is, you should know from the order email that we don't send you the size you ordered, but close to it. WORTHLESS if you can frame it.

BTW they use DHL, they say 2 weeks expect 3 weeks.

Why would you waste your money on this kind of company. No refund, you should know when we say 11x14 it is really not 11x14 from our web site and the note we send once you order.

I ordered 9 photo coffee mugs from these folks last week and didn't read the reviews here until afterwards. Became nervous that I would have issues.
They arrived today - two days earlier than promised after getting hung up in Customs in India and again in Cincinnati. The mugs all turned out as good or better than any I've received from other US based places in the past. Completely happy with my order.
They also included a free 8X8 canvas print which was flawless. Very surprised that it arrived mounted as that was not expected.

Awful company. Placed an order December 1st. Had a GUARANTEE delivery by December 21st. They hadn't even shipped it by then. I called them and emailed them. I was told "not to worry, we promise it will be there by December 24th". Guess what? It's December 24th and the gift I ordered for my girlfriend for Christmas is NOT here. Do not order from this company. Check the reviews online, awful service and the do not care or stand behind their guarantee. If you want a good laugh, go on their website and read their "confirmed reviews" and then do your own search online and see what people really think and put up with from them.

It was advertised and guaranteed to be
It was advertised and guaranteed to be delivered before Christmas today is December 24 still has not arrived! They told me my order was still in production and would arrive in January and stated that to be here before Christmas would had to paid for express shipping and it plainly stated order now receive befor Christmas free shipping! Now I have to go purchase replacement gifts and I am not happy about this at all very angry Do not purchase from Canvas Champs as they lie and falsely there ads!