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CanvasChamp

3.1

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CanvasChamp Reviews Summary

CanvasChamp has a rating of 3.1 stars from 1,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery and timely manner. CanvasChamp ranks 7th among Art Prints sites.

service
222
value
229
shipping
234
returns
115
quality
218
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India
1 review
0 helpful votes
Follow Sujatha J.
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WASTE OF MONEY
June 3, 2022

Mug finishing is not good I can see scratches in the bottom and photos are very visible there is no use of Magic word

Date of experience: June 3, 2022
Jainam S. CanvasChamp Rep
over a year old

Hey Sujatha,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details along with the images of the product you have received from us at [email protected] to have this taken care of.

I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Georgia
1 review
0 helpful votes
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Totally lied to me
May 27, 2022

I've bought from this company many times over the years, and just in the past couple of weeks bought 3 prints from them that were flawless…. And then I got an email from the the other day that promised an 85% discount on any order over $50. I thought that was a great deal and promptly took them up on it.

After I uploaded the pics I wanted printed and the sizes, then applying my discount code of "85off" no discount was shown. I chatted with a couple of customer representatives and was quickly disconnected once I started asking questions. To be fair, they did offer a small discount, but nowhere near the 85% the email promised.

After being disconnected from them, I called their customer service # and was offered an even smaller discount from what the online customer reps would do.

I just spent well over $100 with this company a couple of week ago, got an email promising 85% off my next order over $50; and was basically treated like a pariah when I called them out when they just tried to give me a small 5-10% of my order. I would be very wary from ordering from this company again. And that pains me, because I really liked them before.

Date of experience: May 27, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Jason,

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there must be some miscommunication here.

Please get in touch with me at [email protected], and we will get this sorted immediately.

Best Wishes,
Canvas Champ.

North Carolina
1 review
0 helpful votes
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Photo I created titled Praise Tree ended being viewed/sold 49X in Bangladesh thru their lab in India

Date of experience: May 26, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Carl,

Greetings of the day!

Thanks for reaching out to us. I am sorry to hear about the issue that you had to face. I would like to inform you that, there is no way any files or any details of our customer can be compromised. The image uploaded to our system is a fully encrypted database and gets deleted automatically without leaving any junk file in our system. Also, we do not have any affiliation with third party companies.

We have a very high-security system, and a dedicated team to handle the same. So, there is no chance of compromising any details of the customers, including any incoming data that gets uploaded on the encrypted server.

You can go ahead and contact the companies to find out the source from where they have received your image.

Please contact us at [email protected] if you wish to discuss this in more detail.

Kind regards,
Mike

Nevada
1 review
0 helpful votes
Follow Cameron M.
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I don't understand. The prints come all the way from India, and there's a 50% chance they'll be the wrong size. They lie about their "laminating" it's just a clear coat they spray over it, but god only knows if they even do THAT or are just charging you extra money for nothing. Colors are faded and dull. DO NOT SHOP HERE.

Date of experience: May 22, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Cameron,

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.

Please get in touch with me at [email protected], and we will get this sorted immediately.

Best Wishes,
Canvas Champ.

Florida
1 review
0 helpful votes
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Satisfied customer
May 19, 2022

Just got a 24x36 picture printed. Great color and clarity. Didn't ask for proof and when I got the picture I noticed it was clipped off the top and bottom. Contacted customer service and immediately they told me how they would reprint and resend the corrected image. After approving the proof Canvas Champ printed my work and sent it to me. I am truly great full to them for their kindness and professionalism. I facebooked all my friends and told them what a great job Canvas Champ had done and highly recommended them.

Date of experience: May 19, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Jack,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We would appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

India
1 review
0 helpful votes
Follow Kunal K.
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Amazing work
May 19, 2022

Print quality is excellent and and canvas quality is also good floating frame is really amazing it gives a wonderful look to your photo and as the picture size was big so packing was done in a box perfectly so I liked it very much and you can go for it without having a second thought

Date of experience: May 19, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Kunal,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards,
Canvas Champ.

Alaska
1 review
0 helpful votes
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Money refunded
April 24, 2022
Updated review

After reading my review I was contacted by Canvas Champ rep to let me know payment is being refunded.

Date of experience: April 23, 2022
Jainam S. CanvasChamp Rep
over a year old

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.

Thank you again.

Regards,
Canvas Champ.


Poor contrast, refused to refund
April 11, 2022
Previous review

They tried 3 times to reproduce a photo and each time it turned out so dark it last all content and color. Even sent them a picture of what I saw (and wanted) off my desktop screen compared to the first one they sent. I want a refund from the first one they sent, they assured me the next one would be better. Same each time. They now refuse to refund even after I offered prof of destruction.

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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Such a fun company!
April 13, 2022

I love this company and the items I have gotten from them! They have so many fun items to personalize, and the prices are very reasonable. So far I have gotten the personalized cutting board and the metal print, both personalized with my adorable golden doodle! I will definitely order from them again!

Date of experience: April 12, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Jenny,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

India
1 review
0 helpful votes
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Good Service
April 11, 2022

Got my Art Printed on Tote Bags and Bookmarks. Good quality Printing and Delivered on time. Tks for the Service and the Reward Points

Date of experience: April 9, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Sumi,

Thank you very much for your positive review, it matters a lot to us. We will continue giving such products and services consistently and with an assurance of 100% customer satisfaction.

Warm regards,
Canvas Champ

California
1 review
0 helpful votes
Follow Stacy S.
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Perfect!
April 8, 2022

I ordered a poster-sized (24x36) canvas and received it quickly. It was beautiful, but the colors were a bit "off." Due to an advertised satisfaction guarantee, I requested a reprint. It arrived yesterday and it takes my breath away. SO happy with my purchase and the service from Canvas Champ. I'll be back!

Date of experience: April 7, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Stacy,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards,
Canvas Champ

Australia
1 review
0 helpful votes
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I placed an order that wasn't able to be completed due to the quality of the photos I submitted. The team was VERY prompt in getting back to me with this information and also did everything they could to help me find possible solutions to the issue. Unfortunately, I couldn't provide a better quality image and I ended up cancelling the order. But Mike was so helpful! As soon as I requested a refund he processed it and sent me an email update with the details to confirm the order cancellation. And I appreciated their honesty and level of quality control. When they say "Shop With Confidence" they REALLY mean it!

Date of experience: April 6, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Chloe,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards,
Canvas Champ

India
1 review
0 helpful votes
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Amazing product
April 3, 2022

Amazing product at very reasonable rates. Arrived a day before delivery date. Thank you canvas champs!

Date of experience: April 3, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Trisha,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful week ahead!

Warm Regards,
Canvas Champ

Canada
1 review
0 helpful votes
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Beautiful pictures
March 31, 2022

Even though it arrived late, in a damaged box by FedEx, the pictures are beautiful, and are displayed in my livingroom.

Date of experience: March 31, 2022
Jainam S. CanvasChamp Rep
over a year old

Hey Cathy,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. However, damage during transit is out of our control.
Please share your order details along with the images of the product you have received from us at [email protected] to have this taken care of.
I will pass on the firm feedback to the courier team to bring some improvement in the product shipment handling as per your expectations.
Also, please know that Temporary Emergency Fulfilment Surcharge is a temporary surcharge that is levied on all orders to adjust incremental costs owing to the constrained environment for manufacturing as well shipping due to the Covid-19 crisis. We continue to monitor and work on supply chains and are working towards mitigating this at the earliest.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ

India
1 review
0 helpful votes
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This review goes for James M who patiently addressed my queries despite there being a deluge of requirement specifications from my end. My emotions and expectations were best understood that gave an immense satisfaction so much so that I would be looking forward to place an order very soon...

Date of experience: March 30, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Keerthana,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful week ahead!

Warm Regards,
Canvas Champ

India
1 review
0 helpful votes
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Very much satisfied from it... go for it... you all will have a wonderful experience... trust me...

Date of experience: March 29, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Palak,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

California
1 review
0 helpful votes
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I was connected via chat for product enquiry & quiet impressed with reps quick & straight response overall good customer service!

Date of experience: March 29, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Kristin,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Arizona
1 review
0 helpful votes
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UPDATE 4/8/22: I will give this company an "A" for making things right. The damaged (bent) metal print was redone and packaged so well it took me ten minutes and some elbow grease to get it open. (See the first three photos below) The print is perfect, though I still don't like the hanging attachments on the back. All that being said, for this product, in the future I will look elsewhere, even if it costs a little more.

ORIGINAL REVIEW:
I will not use this company again. I have ordered two different metal prints, and both arrived damaged because of extremely poor packaging.

They wrap the print in one layer of thin foam packing material, then "package" it with two pieces of thin fiberboard (cardboard, basically) that is slightly larger than the print. This "board" is a little over 1/16" thick. There is NO corner protection for the print. They use shrink wrap all around to hold together the two pieces of fiberboard.

The first print I ordered came with one corner bent (curled up). The second one came bent in the center because both pieces of fiberboard had broken in half.

They made a wood BOX for the new print.
I had to use a staple remover and really work to remove all the staples from one side of the box.
This shows the edge of the box they made to ship the print. I can see why they don't want to package things this carefully. There's a happy medium somewhere (cardboard corner protectors anyone?)
Original shipment - fiberboard broken in half, and the shrink wrap partly shredded.
+1
Date of experience: March 28, 2022
Jainam S. CanvasChamp Rep
over a year old

Hey Ellen,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details along with the images of the product you have received from us at [email protected] to have this taken care of.

I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.

Once again please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Canada
1 review
0 helpful votes
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Amazing Products..
March 27, 2022

Legit. Products are beautiful with quality. Can't say anything but Thank You for a good service. Keep up the good work.!

Date of experience: March 26, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Anne,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

New York
1 review
0 helpful votes
Follow John T.
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I am an artist and photgrapher. Over the past few years I have been ordering copies of my paintings from Canvas Champ on stretched canvas. The colors are right on, the delivery (usually within a week) is exceptional, and the prices are unbeatable compared with the competition. Recently I submitted some of my photographs and ordered them to be printed on metal. I just received six that I ordered a week ago. The quality is outstanding (compare to others at four times the price), the colors pop and are beyond my expectations! Those that have seen them are blown away. Forget the naysayers. Canvas Champs are the real deal with pricing and quality that blows away the competition. Yes, they do come from India, but well worth the extra couple of days (I have never waited more than a a week) for what they offer. If I could give them six stars I would.

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Date of experience: March 24, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear John,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Canada
1 review
0 helpful votes
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Would definitely buy again! My first picture that I sent in wasn't good when it was blown up to a larger size and looked blurry. They were very quick to rectify the situation and send out a different one free of charge without issue. It was done quickly and the second copy was excellent

Date of experience: March 24, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Tara,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ