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Candere By Kalyan Jewellers has a rating of 3.1 stars from 278 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Candere By Kalyan Jewellers most frequently mention good experience, delivery time and diamond ring. Candere By Kalyan Jewellers ranks 14th among Engagement Rings sites.
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I ordered a 22Kt diamond ring and it's the most beautiful ring that I would have ever owned. I got amazingg support from the Kalyan team as ring took 1.5 months to get delivered to me as I ordered it during the lockdown. But Jeetendra sir from the Kalyan team was in constant touch with me on call and what's app right from the selection of correct ring size to the time it finally got delivered to me. I opted for a wrong size initially but then he personally got in touch with me and helped me with the issue. I really appreciate their services and I am looking forward to order more in future.
I have purchased two products from Candere so far I am loving the experience. It's so nice to browse through designs online and get them as expected.
Even through the lockdown Mr. Jitendra from Candere was in constant touch with me for the delays or sizing queries. With such a supportive staff it easy to trust and be carefree inspite of the lockdown.
Thank you so much Jitendra and the entire team of Candere for such a smooth and flawless experience.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
I bought a gold necklace from candere, its my first experience in online shop for Gold but it was awesome experience with candere and Jeetendra who is guiding and helping me till I got my parcel.
Thank you so much Candere and Jeetendra.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
Initially I was hesitant in placing order with them but talking to their support staff gave me confidence and my decision was not wrong. I have placed many orders with them(ring/bangle/earring). They always delivered before time also jewelry design were very neat and clean.
I would like to mention Jeetendra here who is my go to man for any doubt/help/service I need at candere.com.
I would definitely suggest you to try candere.com for any jewelry shopping.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
I have ordered a necklace on 26th April 2020, today is 20th June 2020, not yet delivered the goods. Even they have not given any update until I sent a mail to them about the status one month back, after that no updates nothing. I have paid full amount on 26th April itself. Now I am not sure whether I will get my order or not. Atleast they should show the basic responsibility to inform the customer about the status.
Hi, We sincerely apologize for the inconvenience caused to you. We have escalated your concern. The relevant team would be getting in touch with you on priority. Do let us know in case of any other help.
I bought necklace for my mum's anniversary online as I live in London and cannot be present to visit stores. Also I find shopping online much easier and stress free compared to visiting shops as I can take my time to decide. Trust was a big factor as I paid from my international debit card and incurred charges for shopping internationally. All the team at candere has been immensely helpful and customer agents are polite and friendly and trust and transparency was maintained throughout. Also to mention I had bought my wedding jewelry from Kalyan jewellers and now I am there forever customer! Best people to deal with.!
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon
Though it is lock down & workers weren't available, candere delivered the good in nice packaging. Design & workmanship was as promised online. Overall happy with service & delivery updates given by candere team.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
I placed order #******* on 6/03/2020 but today its June 18th I am not sure if I will get my order by next month also. Dont get betrayed by placing order with such a fraud money looting company. They dont respond also properly when contacted and they dont share you escalation herirachy also when asked. Lockdown started from March 22nd and ended on May 31. When asked about delay, they are blaming entirely on lockdown. This is such a pathetic customer service. Dont ever get betrayed.its a $#*!ing false cheating company.
Hi, We are usually known for our exceptional customer service and we regret that we missed the mark however we have escalated your concern. The relevant team would be getting in touch with you on priority. Do let us know in case of any other help.
The team at Candere made the experience memorable and enjoyable. Even I am located in Jordan, the ease of communication, through their portal, made uploading photos, sharing comments, reviewing images and finalizing the design extremely easy.
The experience was fantastic and my wife is absolutely love the quality and beauty of the Necklace and Jhumka.
I cannot express my gratitude enough to all the members at Candere who made this journey so memorable.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
I bought 22k gold certs from kalyan jewelers(Candere) this is my 3rd purchase, the process is quite simple and straight.
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
Recieved d pdt before d expected delivery date... great design... loved d finish... found d pdt as same as shown on d official Candere website... would love to shop more... wonderful customer care service n assistance was provided by all d agents... happy with d brand n d team...
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
My Jewelry was of really good quality. And delivery was earlier than promised.
Couldn't ask for a better product in that price. Thank you
Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.
I was facing issue and had no faith buying online however I received the same product what I see online on the website with all documents. Good customer service also too ms puja and henal helped me by sending links and following up at my convenience and were very sweet, over all I am happy with the product and my experience with candere for both product and assistance. Thanku team
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
I ordered gold coins, and after a few hours I realized the same in nearby is available with very low price, have contact to customer support team they didn't talk to me, but replied on a live chat, I told to cancel the order but they denied to cancel it,
This is not legal since I just ordered the product and product is with them, simply I just gave money to their hand.
If we purchase gold online we understand return could not be possible but in my case they can return my money because they have my product i have nothing. This is how such companies CANDERE KALYAN JEWELLERS are looting people.
Thanks for sharing your feedback with us. We do have a cancellation policy in place but have certain exclusions due to the gold commodity being involved. In order to serve you better and provide a solution, we suggest you drop an email to [email protected]
I have ordered a birthday gift before 30 days. But it will deliver on 5 days after birthday. So what is the use of this gift
Hi, Thank you for raising your concern. In order to look into the details could you please share your order ID.
There is a complete process to cheat with customer, will show a good scheme and offer you to replace with any cost. But will delivered order near to last week and will take a long time to pick order back and in all that process month will be closed after that new scheme will be offered in respect of last scheme now discount will be lower side, so you have to pay more.
And if you asked for all that company executive will informed you that it's scheme not applicable to this month with a word sorry.
In that case if you want to cancel then you have to pay 10% of your order value.
So in the end company will make fool to customer and earn money without sale.
Great source to make a fool to customer.
Hi, Thank you for raising your concern. We are usually known for our exceptional customer service and we regret that we missed the mark. In order to serve you better could you please provide your order details.
Terrible experience - defective product delivered, no return or customer support. Week after and no reply for email, chat or whatsapp.
Return never happened.
Product is defective not sure how they even passee qa
Hi, Thanks for sharing your feedback with us. We are usually known for our exceptional customer service and we regret that we missed the mark. In order to serve you better and provide a solution, we suggest you drop an email to [email protected].
The order ID *******, it's been more than 25days since the order is placed and it's not yet delivered. It's not even shipped by now, when asked with customer support, there is only one agent throughout the support for Candere and he is Jitesh. Who knows if this Email goes to Jitesh itself. Mr Jitesh, who ever you are you're poor at customer service and you should leave your job and Candere is not going it right, this is not how you respond to customers and make fake promises. Every time I call or chat, you say that it will be delivered by tomorrow, there are many tomorrows passed.
I will take this legally, you might get money for free for me it's hard earned and I will never waste on websites like this and I will not leave you people.
Hi, thanks for sharing your experience with us. We sincerely apologize for inconvenience caused. We’re normally known for our exceptional service, and we regret that we missed the mark. Your feedback makes us better.
Fast delivery and awesome product quality. Timely order updates and prompt customer service. Thank you once again
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon…
Answer: Hi, could you please forward those information to my e-mail ( [email protected]), when compile all the complaints together and forward to the media and I'm looking forward these complaints legally which would help other customers being ripped off. They are repeatedly cheating the customers like this fraudster business model. Thanks, Rajesh
Answer: Hi, We sincerely apologize for the inconvenience caused to you and for the delay in response. Due to the nation-wide lockdown because of the COVID-19 situation, we are working remotely and hence experiencing delays. However, we are trying our best to deliver the order with limited manpower at our disposal. In order to serve you better, Can you please share your contact and order details? Our customer support team will connect with you and assist you on your queries. Thanks for your understanding.
Answer: Please Never Buy, They won't deliver item on time, Atleast it ll take 1 and half month to receive the item
Answer: You will never get a successful story by Candere, cos dey don't have one!
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Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.