Cabela's

Tried to buy a pistol at Cabela's, they took my name and number and said they would call me the following week. That was 4 weeks ago as of 8/23/22. Still haven't heard back from them yet. Nice store but like anyone else, no body does what they say they will do. Bought my pistol off gunbroker instead

Staff was very helpful. Bought a new shotgun and was helped by Robert and Jeff. Make sure you have them do an assembly inspection before purchase.

Was outstanding before bass pro took over. Getting tired of overpriced items made in China. Horrible customer service. My business is going elsewhere.

They had my boat (Tracker V18 Targa) for 3-weeks. They were scheduled to have it for 2-weeks. They advised that the time to do the work was not much. I had scheduled with the shop manager for the work to be completed and when. When I dropped it off 6-days later, the asst. Shop mgr. Didn't know why my boat was there and the parts had not been ordered. They advised that they would get the parts ordered and the work completed. They were unresponsive to voicemails, and e-mails when my boat was supposed to be ready. 4-days after that, they called to advise that the work had not yet been started as the parts they ordered were taken for another customer. Having had a previous poor customer service there I went to the shop to see what work had been completed in the 3-weeks that they had it. Nothing had been done. I asked the asst. Shop manager why, to which they advised that they are told what their priorities are and that my boat was not a priority. The asst. Shop manager was trying themselves to install a float switch to my existing bilge pump (I had advised that I wanted an integral unit, not an add-on), however they couldn't figure it out as they were looking to attach it to the livewell pumps. This led to another dicuscussion which determined that this individual is not a qualified technician, and should not be working on boats, let alone life-safety equipment on boats. They also lied about perfroming the work related to inspection and oil changes. Cabela's Tulalip and their corporate head office have been advised of this. The strore manager is on holidays, however I have not heard from the boat manager, or the shop manager who were included on the communications. My previous experience was in 2020 when I ordered parts for the same boat and they advised that the wrong parts had arrived and didn't fit. There was also one part that came in that was incorrect based on the description to which Cabela's agreed, however they still wanted me to pay for it, and then suggested I could try to sell it online. I love my Tracker V18 Targa, however Cabela's or Bass Pro will never see any of my business again.

I had purchased 2 pairs of jeans online because there is not a retail store near me. One pair of jeans were too short on me since my legs are very long. I ordered a size 2 regular because they didn't have a "long" size in hopes they would fit but they did not. Before I mailed the item out for return, I called customer service to let them know that I did not have access to the card I purchased them on since I had to cancel the card. The operator I spoke to said that they made a not on my order number to have the refund be placed on a gift card. I received an email a day or 2 after mailing out the item that the refund was processed to my card that had been compromised. So I called again. The operator I spoke to this time said that he saw the note but that apparently "payment processing didn't see the note". So he made another note on my order. When I called payment processing the next day I was displeased with the attitude from her. She emailed me later saying that now J have to get in touch with my mastercard company to get the refund switched to my new card. She said it could take 2-10 days for the refund to "appear" on my account so now I have to deal with that. It's like they purposefully don't do their job and make the consumer clean up their mess. Again, I love the clothes but the customer service sucks.

After taking 2+ weeks to ship my order, they shipped it and then cancelled and refunded me for no reason. I spoke to multiple people and none of them knew why the order was cancelled, they also could not place another order from me. How in the world is this place in business? Theres something fishy going on here for sure

They will lose your order, Telll you to contact them if not shipped by the next day. When you recontact them, they will tell you 24 hrs. To get it shipped and fail to do so. When you again contact them, they will tell you there is nothing they can do. Then refuse to cancel your order!
Yet, they will charge your account with no problem.
No longer a trusted company in my book!

I ordered a package from these people which was sent by FedE and required a direct signature for delivery. After repeated attempts to get FedEx to work with me on getting the delivery made I called Cabela's to get authorization as FedEx suggested and was told by Cabela's that there was nothing they could do for me because that decision is up to FedEx. When I explained that FedEx told me I needed Cabela's okay, they once again said I was basically SOL. I finally just told FedEx to send the $#*! back and called Cabela's and told them just give me a refund because I don't need the hassles. I've been a member of the Cabela's club for 15 years and told them I am likely going to cancel everything to do with them after this. I was told that a manager would be contacting me to discuss this and a possible solution but haven't heard anything. I would recommend finding a better chain to do business with. A place like Scheels, Sportsman's Warehouse or ANYWHERE ELSE BUT Cabela's.

Ordered a gun they said shipped on day I paid and ordered but never received notification it was in after 2 weeks. Contact through online messaging and they tell me it must have been lost in transit and it's out of stock now and would take 7 days for refund. So they hold my money for 21 days and never had any intention of shipping it to store. Lost in transit lol Do the authority's know you're losing guns in transit. Typical scam!

Purchased a firearm online for Store to Store ship. It has been 9 days now and was told it is shipping soon and when it does, it will be an additional 7-10 days. This is not the first time I've heard of this happening but the only time I have purchased one from them and the SAME THING HAPPENS. NEVER will order for a store to store ship order. Apparently it's too much for them

I had placed my order over 2 weeks ago for a Taurus G3c that's right a Taurus G3c the gun you can find at literally any gun shop i had just been charged for it over a week ago but still haven't gotten confirmation that it has shipped if you don't want to get your item within a timely manner i suggest shopping here :)

On 5/20/2022 I purchased Pork Chomps Pressed Bone Roasted Dog Chews-4.5" x 2 qty Cabela's SKU *******. On 6/2/2022 I received the wrong item Instead of 2 4.5" inch bones CABELA'S sent me a 7" bone Cabela's SKU *******. I did not order a 7" bone I ordered 2 4.5" bones Cabela's is refusing to refund my funds as I can not use the 7" it it too larger for my 2 rescue puppies. Cabela's does not care about customer service and is refusing to issue a refund. On 06/02/2022 I called Megan, and Aileen and Veronica at the Cabela's Customer Service # *******444

We are a relatively small dragon boat club in the PNW (Seattle Flying Dragon Boat Club) and recently reached out to Cabela's to help replenish and increase our PFD's (life jackets). This would enable more paddlers to experience a unique on-the-water sport. I can't say enough about working with the General Manager of their Tulalip store. Cabela's has gone above and beyond to make paddling more accessible to anyone wanting to try dragon boat paddling.
I look forward to a continued partnership with a company willing to share with their community.
Sheri Baker
Treasurer, SFDBC

I bought a shotgun from Cabelas, the original box was showing damage and had no packing materials in it, so the put it in a larger box and ship it to me. When I opened it J found it damaged. After calling customer service they said it was my fault for taking delivery and I should have taken this shotgun out in the post office to inspect it now I have to pay for shipping across Canada to have it repaired their comment was yep

I bought a cabellas brand pine ridge scope with a lifetime warranty that has become cloudy. I've spent 2 days of my life trying to get them to step up and replace it. I've given up after all the hoops they've asked me to. Cancelled my cabellas credit card and given up any thought of darkening their doorstep again! What happened to Cabellas? I used to get excited about going there! Never again

This is the second item from Cabela's that has been defective and requires a return. Bird feeder with no bottom so the birdseed falls right through. Big hassle to pack up the item and return it and wait for a refund. Shop at a place that is more reliable.

Cabelas lost two clients today, for good. I call the shop early, and ask the lady if they could appraise my weapon in the evening, and she says yes.

We get there around 6:15, wait for at least 40 minutes. I ask a guy if we have to talk to someone specific for this; he goes to the back of the shop.

He comes back saying that they are about to close and they could appraise it tomorrow. Mind you, we drove 34 minutes to get there just to be dismissed by these disrespectful, lazy fools.

To make matter worse, one of the guys behind the counter kept eyeing my wife the whole time. It's a bald, funny looking dude.

Cabela's has a long history of offering products on their website that they don't have access to. You purchase an item, they charge your credit card, and some number of days to weeks later, they cancel your order and say that the item is unavailable. Followed by, "Our customer service team would be happy to work with you to find another item in our inventory that will meet your needs." It's a complete scam. If I wanted another item, I would have purchased that item.
I have literally had this happen half a dozen separate times. Camping gear, firearms, ammunition, etc.
It's 2022. Accurate inventory on a website.
They also leave items on their website for a LONG time when they state they are unavailable to purchase in any way. There was a Walther 10mm handgun on their website for over a year after Walther stopped making the gun.
In other words, they're baiting shoppers with false purchase options that they don't carry with the hope that they'll make a sale of their own products rather than the consumer's choice.
I canceled my Cabela's card and never, ever set foot in these stores or access their website anymore.

Wife of my husband whom purchased a boat from a 6.5 Billion dollar company and is sold a lemon for a boat. Z18 2022. I will give you a time stamp of major highlights.
Brandon Salesman was phenomenal he needs a raise and a different position. The rest is a BUST!
3/17 picked boat up
3/21 return boat because it left us stranded in the middle of a lake on our 3rd day out. Had to ride 2 hrs on a trolling motor to get back to dock.
4/6 Brandon called to give update
4/8 John called to tell me he didn't have any news on part
4/12 Evette told me in store that it would be middle of May before they could get part from mercury but that was a estimate.
Might I add…. When trying to purchase certain features for this boat, I was told that it wasn't available due to the Masters going on in SC and couldn't sell it to me incase they needed it for them! Example: Lowrance HDS Live fish finder. They were in stock but on hold due to Masters being in SC.
Prime season for fishing and my husband and I are left sitting making payments on a boat we currently and still do not have!
I would suggest DO NOT BUY A BOAT HERE. THEY WILL CONTINUE TO KEEP IT OUTSIDE, NOT COVERED, GETTING WEATHERED……. Because WE kept it in our garage & still am told they still have no parts to fix the lemon we were sold. AGAIN MAKING PAYMENTS ON A BOAT WE CANT GET BACK BECAUSE ITS A LEMON! Also as bonus* we got the the loan for the boat on 03/07. They did not have our boat ready until 03/17/2022. So stay clear……. DO NOT BUY A BOAT FROM HERE. Spare yourself the pain! Making payments on a boat we don't have! FYI CABELAS IF YOU WANT TO BUY IT BACK, YOU CAN AND SHOULD because this is bad business! Unprofessional! And I will never buy another thing from here! Below is the boat purchased in Fort Mill!

Purchase a life time warranty spinning rod from Cabelas and the tip broke. Went into store was told that they did not honor the warranty and I had to reach out to customer service online. I live chatted and was told that their private label rods have a one year warranty and what the warranty was at time off purchase did not matter. Will not shop at Cabelas in future no customer service