Cabela's

Today I went into Cabela's to get a birthday present for my father and no one helps me except customer service girl name Alyssa decided to not ever ask me for any help but instead be following me all around and made me feel completely uncomfortable did not matter what department I was in I look up there she is but not once did you ever ask hey do I need any help anything like that she just was sitting there following me I will never be back to that store I've never felt so disrespected ever in a store if you want to feel comfortable shopping definitely do not go to the store

I bought a new Mossberg 500 from Cabela's that turned out to be a lemon. If you are buying, write down the serial no. Before the gun disappears to the back then at payment time compare the serial no. To what you wrote down.

I just received an order I purchased online at Cabela's and the item looks used with all the dings and scratches. It is a flashlight and the chrome coating has been peeled off. One of the flaps of the box had been ripped off too. All the signs indicate that this is a used product. Don't they at Cabela's check the condition of the item before sending them out?
I considered exchanging the item at the website but the following instruction made me not to bother with the hassle and keep the defective item and don't sweat getting a replacement.

"Thanks for your interest in exchanging! The fastest way to facilitate an exchange is to have a return label issued and use it to return your item. As soon as the label is scanned by FedEx a refund credit will be issued. Then simply place a new order for the item you want in exchange."

I paid $5 for shipping on a $25 item and in order to get the replacement, they have to issue a refund first and then I would need to place another order which would cost me another $5 shipping!

This is a joke and I will never shop at Cabela's again.

Do not buy a gun here! The guy behind the counter where unfriendly, and unprofessional. I went to trade in my gun with a friend who is legal to buy a gun. Some blonde guy saw this and went to the computer and banned both of us to ever buy a gun from Cabala's.

Purchased my gun went to pick up, but due to federal law questions that was revised, I answered one question wrong, and they told me come back tomorrow and pick up and the next day I went to pick up, they told me I prohibited myself from purchasing the gun, as a license carry owner, they screwed me up pretty good. Customer service and peoples who work there don't know what they are doing and have no knowledge to be truthful to the customers and blaming federal law for their mistakes! We are in 2023 and peoples still have not learned how to communicate effectively and understand their own policy to explain to other people's, so they don't have to drive 30 miles two days in a row pick up the purchase they made. This is a shame! I will never shop from this place. They told me i can't never purchase a gun from them. It's like they locked me from their system! They blame federal law changes! Federal law is clear, but these peoples work there should know and explain clarify when someone ask questions, answer it, if you don't know, ask your supervisor! Don't be stupid and make other people's look stupid when they come to purchase items! This is shame! People need to take responsibility for their own $#*!! I asked about the questions, and they didn't explain to me what the question was about! Why are they working there? Are they hiring bunch of idiots! Train them then! Don't blame the FEDERAL LAW PLEASE! Train your employee how to communicate! DO NOT BUY GUNS FROM HERE! BETTER OFF SOMEWHERE ELSE! No wonder they have so many sales online to trap peoples!

For the past two years, I have been trying to get assistance with this safe—IT IS UNRELIABLE. The reliability of this safe opening is not a guarantee. I have spoken to many at Cabela's Customer Service and each time, I have been walked through the process of getting the safe to remember my finger print. And, it was not until today that I was told by both Stacy and Carol at Heritage Safe that it only takes a picture of your finger print so you would need to store several finger prints in various positions. For the life of me, I cannot believe no one was notified of this issue, this is a real security problem. For the past week AGAIN, I called Cabela's Customer Service at *******444 and was told by a gentleman that he would have someone from Product Support to call me, well, that was a week ago. Called today and reached Denise who said she could not find a record of my calls but she would stay on the phone until someone from Product Support was on the line. Patricia from Product Support answered and after I explained the problem, she admitted that there was a problem with this safe and suggested that I contact Heritage Safe at *******823. I spoke to Stacy at Heritage Safe and she walked me through the process several times to no avail. Her attempt was to have me put my finger print on the safe in various positions. PLEASE HELP ME TO UNDERSTAND WHY I WOULD BE COMFORTABLE WITH THIS IN A LIFE AND DEATH SITUATION? For the life of me, I am not sure why I am the only one realizing that in an emergency, you don't want a gun safe to not open or have the gun safe alarm to start blazing!

Now that this is in writing, It has now become my goal to assure that anyone who reads this will know that this safe is not reliable and that they would be putting their life in jeopardy to continue using it as a gun safe. This is the Cabela's Biometric Personal (Quick Access Model) Safe. You have been warned!

The McMurdo Parka 3 coats available are excellent. I purchased one of them back in 2019 and it was AMAZING. The best wind and water proof coat ever with the Faux Fur hood. - Jason Obrecht

Heading to Florida for vacation and the opportunity to hunt the predatory, over-populated pythons. Looking for.38 Special Snake shot shells, checked on line and saw that Cabela's has them in stock. The day before we are heading out I received an advertisement saying "order before 1pm and pick-up the order the same day. I thought, why play around, so I ordered 2 boxes on-line around 11:30. We headed out to the Hamburg PA store around 4pm, figuring that if they haven't pulled them yet, we can just go get them for ourselves and cancel the order. When we arrived, we went to the Service Counter to see if the pickup order was ready. It was not and the woman at the counter stated that "it can take a couple of days" until I told her about the "same day pickup" ad that I had received. I said I would go back and get them myself and she indicted that "there are 16 in stock". Then, you guessed it! When I went to look for them and found 9mm only, I asked one of the floor employees who clearly knew that there were no.38 special snake loads. When we returned to the Service Counter to express our frustration, the woman indicated that "we wouldn't be charged for them". Really? How generous! I would usually suggest that you call first, but chances are that you will get the same clueless individual who screwed-up the inventory in the first place.

I exchanged a dog harness the receipt was incorrect.the new harness was 10 dollars cheaper the customer service person told me since the receipt was incorrect I could Not receive the 10. Dollar difference. I think that was uncalled for do not think I will be back.

Waiting at Cabelas in Green Bay for 48 min at the gun counter, it was not busy. Staff would walk by and not say a word. After 55 min I waved my hand and asked Paul if I could get some help, he ignored me. I asked if I could get some service, he said wait your turn. Helping more than one customer or acknowledging the other customers around would have been fine with me, but being ignored or not even acknowledged is horrible customer service. After I pickup my gun I will close my Cabela's account and never shop at a Cabelas or Bass Pro ever again.

Ordered a Kimber. Paid online
2 weeks later, went in to find out that the product was at the store, but not put into their system.
I did the background check and was put in the que.
2weeks later got an email that my order was canceled. Refund processed.
Went in to repay for the product and found out that my item is on a hard hold from corporate. Even if my BC was approved, I couldn't purchase it.
It's been 1.5 months.

This company will take your money for an order but you will never recieve the order. When you try to call and wait for customer sevice it is a real joke

I placed an order at the beginning of December. I realized after Xmas that it did not arrive. When I pulled up my order number I was informed it had been cancelled. I was never notified. I called customer support who informed me it was cancelled by the fraud department and I should have automatically received notification. I was also told this by the manager. When I called the fraud department they said the computer does not send cancellation notifications. Why would you ever cancel an order without notification? I was told it was because my IP address was from Germany. Nothing else on my order stated Germany. I use a VPN. This is common practice these days. If your IT department does not understand this then they should be fired. Even this should not keep you from sending an email notification. I will never order from your company again and will inform everyone I know not to as well.

Was approved for a credit card with 0% interest, 30 days prior to promotion ending, but never received the card to take advantage of the 0 percent interest. It was stated to me it was not there fault that I didn't receive their card. And still haven't received a card to this date.

I purchased a gun from Cabela's online and went to pick it up I have absolutely no criminal record of any sort. The last gun I purchased was a 5-minute background check by phone. Unfortunately at Cabela's they have their own system of doing it and I did not read one of the questions right so now they own the gun I was going to pick up which I purchased online. Their system said I am not able to pick it up because I answered a question wrong. Thank you Cabela's for wasting 3 hours of my day about $15 in gas. I promise you I will never use any of your retail stores again. Absolutely ridiculous!

Deleted my entire online account for not logging in for 3 months. My entire purchase history, favorites i've been tracking for black friday/cyber monday... all of it GONE.

Customer Service answer? Either a "click/hangup" on the phone or "The agent has disconnected from this chat session.". INSANE! Cancelled my cc with them.

Might as well shop at Walmart.
Walmart quality.
Not what it use to be.
Over priced.
Was really something to have Cabelas name on it.

Called within 2 seconds of placing order because their website and confirmation email listed the wrong address and phone number. Said nothing they could do and to call them back after get an email the product had been shipped to wrong address then they would contact FedEx about re-routing. Won't refund money -- not unless item is shipped back to them -- which can't do since sent to wrong address. Crook!