Cabela's

The most time consuming purchase I ever made. I had to wait in line for almost an hour to pick up a gun that I had to spend 2 1/2 hours the day before to purchase. Whoever is the one that set up their customer service system should be fired. When you see the employee spending 45 minutes talking to someone about what they might purchase while customers have to wait is rediculous. I have never had to wait at any store so long just to be waited, on... Good bye Cabela's...

I Love all the Cabela stores and often will make stopping at one of them part of our travels around the country. They have a great shopping experience and there are some good deals to be had. I like to buy online but sometimes you need to touch and feel the products or try them on, and having a wide variety in one place makes it our go to. The clothing is better now that Bass Pro purchased them. Overall we like Cabelas very much

Bought a bass boat in October. Cabelas said it would be at the store in 2-10 days. Never showed up. Cabelas ordered it again. Never showed up the second time. I cancel the order and they tell me that my money would be in my bank account in 2-7 business days. It's been 14 days and no money. No boat. This place is a joke. Quit shopping at Cabelas

I ordered a shirt for a Xmas gift on 12/3, been waiting ever since! Christmas morning I get an email saying my order was cancelled as out of stock! Seriously, they could have not let me know sooner? Will never shop there again and will return the items I did receive for refund and buy elsewhere! Shady way to do business!

I buy an almost $400 grill and the ad read purchase before 2pm and we will assemble the grill for you! Jokes on me when I backed up to pick up my grill in a box! I reached out to the store manager and got a response from someone other than who didn't give two craps about my party plans for that day!
Should've stuck with their competitors!
Very disappointed, shame on you for doing this to a single mom!

Ordered a Reno Fat Cat II pool table on the Cabela's website back in November 2021, with guaranteed delivery by Dec 9. No pool table by the 9th, delayed until the 17th. Understandable as shipping is delayed most places. Then get notified via email from Cabela's on 12/17 that the vendor has canceled all orders until 2022. Even though the item was listed as "In Stock". Even though the item was confirmed for arrival by December 9. Nothing was done by Cabela's and had to pull teeth to get the contact information for GLD Products (vendor who makes the table) This was a Christmas gift and this single handedly ruined Christmas for me and my family. If you want your holiday ruined too, do business wtih Cabela's. If you want the items you order to be fulfilled, then do business with someone else.

September 2020, I bought online from Cabela's a Killer instinct Lethal 405 Crossbow package. Cabela's assembled and checked out the crossbow. Shortly after September I bought a Killer instinct Dead Silent Cocking Device. The crossbow has only been fired less than 75 times, no hunting just range firing. The crossbow crackles and pops when being cocked and when fired. I brought the crossbow back to Cabela's, League City, Tx and asked for assistance with the bow. Cabelas's said that was a poor quality crossbow, it's even dangerous. They can't / won't do anything about the crossbow, not even a refund. I must contact Killer Instinct and work out a fix or replacement with them. First time contact wil KI, they said they can't find my warranty registration, September, 2021, I re-register the crossbow, KI responded that the crossbow was a year old and they couldn't accept the warranty registration. The string on the Dead Silence Cocking Device was installed on the spools incorrectly and the string has multiple cuts and is about to break at any one of these cuts. Making the cocking device a danger, even deadly. I just want a complete refund or full credit for the crossbow, scope, bolts, carrying case and the dead silent cocking device, so as to purchase a better, safer and more reliable crossbow and accessories from Cabela's. Thank you.

Portly Guy at GPS/Knives 11/29/21 AM, shouldn't be on the floor. Bad customer service and attitude. He himself wasn't knowledgeable enough, feigning soliciting another co-worker's input. Kept me purposefully waiting while puttering elsewhere. The store was not busy. Some great products there, but they can be purchased elsewhere.

I have had the worst first order experience with ordering online. When I purchased my smoker 6 days ago it said it could be 3 to 5 days to arrive in store (even tho they had SEVERAL in stock at the store) a few days wait is fine, but yesterday day 5, and me inquiring about my order, they tell me it shows a balance due (of $10) because my promo didn't apply correctly. But not once did I receive a notice or communication about this. She fixed the problem and tells me it should ship within 24 yo 48 hours... so I check in today and they tell me it could be 10 business days to ship out... WTF. The black friday sales are over so why can't the store pull one from their shelf. I will NEVER EVER purchase anything from here again. I live in a small town and it's an hour away to drive there so online ordering is really helpful for me. But this place online ordering has been a nightmare.

Cabellas was great until bass pro took over now it is known as the Walmart of sporting goods. Poor if not non existent customer service. Outrageous prices. The gun counter is a joke if you can get anyone to help you you realize they don't want too.

SUPER BAD EXPERIENCE!
I swear I will never shop from them anymore!
What a bad and super dissapointed experience on how their so called "supervisor" MELINDA handling my order. Purchase the item on sale recently, but they cancel my order after 2 days without a single notification. I only know it after I track the item status. And it shown CANCELLED!
When I called them, and check why there is no notification at all? Melinda just give me her stupid excuse and said their email was DOWN, BUT Hellooww there is phone to reach your customer RIGHT? And I have missed the good deal which I have been excited and keep waiting for! Otherwise I may purchase the good deal item from other store!
When I ask MELINDA about the cancelation reason, MELINDA just said because there is no more stock for the sale item, and there is nothing she can do about it! But if I want I can purchase the same item with normal price! What a stupid system they have! If you never want to honor and respect your customer purchase, then put it as "0" stock or OUT OF STOCK! Not until I have purchase and paid for it. Then make me keep waiting like an idiot without any news and miss other opportunity!
There will be no more next time for Cabela's!
Given the market that so competitive nowadays, Cabela's is not the only 1, there are so much more smiliar store out there which provided 5stars customer service and even cheaper products with better quality!

I ordered a coat from Cabela's online store in Olive Green. It came a few days later in Elk (tan). I brought it to the retail store in Rogers, MN with the hope of exchanging it for the right color, only to deal with a crabby unprofessional customer service rep. They did not have the coat I needed in stock, but the lady in the outerwear department assured me that the customer service rep could order me a replacement before I left the store. When I asked the customer service rep if she would do that, she told me to "order it online myself". Whatever! I went out to the parking lot, and ordered the coat - again in Olive Green. The new coat came a few days later - in Elk (tan) again! I have spent so much money airing my frustrations to Cabelas and have gotten NOWHERE! I returned the second coat and have not gotten a refund. I have been told twice that a refund was coming (first time - in 24-72 hours, second time - in a few days.) I am DONE DONE DONE with Cabelas! I purchased the coat - in Olive Green - from Scheels without a problem. WAITING FOR A FULL REFUND FROM CABELAS - since mid November!

I tried to buy some things from this company so AFTER I already submitted my payment they said things were out of stock so I had to go back twice to delete them and each time I did they put a 1 dollar hold on my account which the card company took as fraud so canceled my card... right before Christmas! Nothing said out of stock while I was adding them to cart. I will never buy from Cabela's again. Piece of $#*! company! Totally screwed me for Christmas.

The website is the worst website I have ever been on. It items on page is too big. I can't click to the next page. I can't change the sort or filter without a permanent gray screen. The only way to fix it is to go back to the homepage. I just want to look around and get something, but this website is a mess.

Ordered8/21 &paid for. Pickup 9/2 delay paperwork, was told pickup 9/9 again delay paperwork. They dont recognize 3 day law & fact that i have cpl & FFL c&r. Was told they have 30 day policy, i waited... you still dont get firearm just means you have to submit paperwork again & wait B. S. time for refund

Website is a mess. Store selection stuck on hammond In. Any pick doesn't work. Might as well close the website, worthless.
Sorry about no capitalization, not worth the trouble.

Purchased cabela's brand Iron Ridge boots, the box says Guaranteed for lifetime of the product under normal use. I hunted a couple years in these boots, just hunted. The sole came off while walking in them. When I returned them to the store they said the warranty is only 1 year. This product has now been discontinued. Apparently Cabela's knows this is an inferior product and they still will not stand behind it. Looks like I'm now a Sportmans Warehouse, Acadamy or an REI customer now.

Had a gift card that i got for retirement. Odered over the value of it the order wasnt complete returned the whole order. After jump through their hoops which took 6 weeks. Them sending me two cards one about 4 weeks which didnt total the amount. More hoop jumping and they finally sent one for the differance. Went to use them and only one worked. Now back to jumping through the hoops

When you buy products with there name but a different model # on front and back you run the risk of it not having replacement parts. I have a vacuum sealer now that has no way of being repaired. Worthless! And they don't care at all. Beware when you buy there junk who actually makes it.