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Ordered a pair of Mucks on January 29, said it would ship on February 3, a week later recieved an email stating it wouldnt ship until March 22, I called customer service, the rescheduled shipment for February 22. Today Is February 28n I called just to find out if it was shippedn and BAM, May the 27 is the new shipment date. NEVER AGAIN CABELLA'S
I ordered a fishing reel on the 13th of November and received it a couple of days later.
Unfortunately there was something wrong with it so I went through the procedure to exchange it.
Officially there was another order for this item 11/19/16 after I spoke to someone on the phone (recorded call).
This reel now is obviously a used item, at least as a floor model. The entire reel is full of oil and the writing on the reel which supposed to show the Gear Ratio is completely warn of.
I PAYED FOR A NEW UNUSED REEL AND I WANT A NEW, UNUSED REEL.
How is it possible that one of your employees sent me a used item?
How is it possible that no one responded to my emails I sent to them?
Worst Customer Service!
Stay away from online Shopping!
I have been a cabelas customer for 6 years. Most of my experiences have been good. I have a Cabelas Club Visa Card and have used it, paid it off, and used it again. I have a very good credit rating and have never been a day late on a payment. Recently I received a call from them telling me they have closed my account stating I requested it. They will not provide me any details on the call. They also stated that they made a decision to close my account, but cannot tell me why, nor would they mail me a letter. They provided no details, no explanation, and were extremely rude on the telephone. I spoke with a lady named Carolyn. She was the most unprofessional individual I have ever encountered. Bottom line: Cabelas Club Visa made a decision to close a high limit account with no explanation, and now call me daily for it to be paid off. This is just the beginning of trying to make people aware these people will make decisions on your life, your credit worthiness, and credit report and give you NO EXPLANATION as of why! My account was in perfect standing! To top all of it off, they took back $175.00 of Club points that I earned! I will sell everything I own with their name on it, and never buy anything again from these people!
I paid $279.00 FOR A BATTERY WITH 2 YEAR replacement. I call the store in Buffalo NY. They stated they only replace it for 90 days. They call the battery dept. and he stated just bring it back. I drove up 68 miles and they started giving me the song and dance. Well it got load and they did give me a replacement and said I could not bring it back if it was bad or would not take a charge. They do not stand behind what they sell. They said I would have to call the battery company. They never get me to buy a battery from them. I could have ordered one with FREE shipping for about $60.00 less from Amozon.
A big 10 in all categories! From customer service to having everything you need for the great outdoors.
I buy things in the store for winter jackets for children and myself, and warm jeans. Thank Service Support, they helped me to make a payment. As a prepay card as usual failed. Less store for difficulties with payment, the availability of generally large size and range of products primarily under its logo
Definitely my fault, but I advise everyone never to buy firearms from Cabelas! I can't stress enough how bad they treated my sale. And after bringing it back and waiting over a month for them to "fix" the "firing pin" it came back with my rear sights missing... not only that my bolt is in far worse condition after getting it back. Even being an employee for over a year they wouldn't work with me on a new deal. I feel this firearm is unsafe and completely mishandled and encourage everyone to not purchase from them.
Great service, fast delivery and excellent products. Love Cabela's!
I really have never written a review before, but after three months waiting for my stuff I ordered from the Cabela's online store and still having no reply or items I am upset to say the least.
I have called their customer service agents who have told me the items are "now" on back order, which they were NOT when I ordered them. The customer service agents have told me a 3-5 month wait is normal for items on "Backorder". They will not give me the items out of the store because these are "store stock" and not from the "website stock".
At this point I just want my money back so I can go to BassPro or Sail who actually care about their customers!
Returned merchandise which arrived to Cabelas on 01/05/2015. As of 01/14/Have yet to receive acknowledgement or refund. I've called only to receive rotary speech. I paid them in a timely manner so I expect to be refunded its such. Will never patronize this company again.
I have been a customer of theirs for over 25 years and like them alot. I really enjoy their stores also but I guess they got too comfortable and their online shopping has gotten sloppy, well their shipping anyhow. I placed a fairly large order of fishing supplies. Yesterday UPS came with a fair size box so I thought it was the whole order. Nothing was back ordered so I thought it was all there. NOPE. Just 2 of the 15+ items I ordered. What a waste of shipping. Then they had a note in the huge empty box saying the rest of the order was shipped separately. WHY? It was instock, the box you sent had plenty of room in it. And I noticed they charged my account 3 differnt times for the 1 order I placed. The total was correct adding all the charges up but whats the deal with that? Guess I should look for 2 more boxes coming in.
Good company with great products, safe to deal with and honor there word always, warranties are superb.
I have ordered from Cabela's for over 10 years. Great selection of items and they have super inventor. Spent thousands on guns, ammo and camping gear. 50% online, & 50% in store. Sometimes they have things you can't find anywhere else, and always good quality.
Ordered from Cabelas for years. Really love the selection of items they have. Its a little pricey but the quality is never disappointing. Sometimes they have things you can't find anywhere else. If I was a big money maker I would order from Cabelas exclusively.
Cabelas has hunting, fishing, boating, and camping equipment. They also have equipment for Atv driving. They have outdoor clothing and shoes. They have many great deals. I have purchased camping equipment and hiking boots from this site, and I was very happy with my purchase.
Always great products and great deals. They also send you coupons to use on your next purchase. Very easy to find what you are looking for on their site as well!
Top notch, quality outdoor merchandise. Highly recommended for hunters, campers, fishermen, or anyone that likes quality clothing and merchandise for outdoor use.
There are a handful of sites I find myself checking often. Cabelas.com is one of them. The selection of hunting related items is always sure to please and from time to time I run across must haves. The site itself is easy to navigate and online ordering hassle-free. Order delivery timely and accurate. Customer Service - quick and knowledgeable. All and all, near top of the list when it comes to quality gear and a reputation of service surpassed by none. Some of the high end items to be found on Cabelas.com would be difficult to procure elsewhere, but they make it easy. Excellent range of items for sale for the black powder enthusiast as well.
In my book, that's a plus. Quality products, beautifully presented.
Always reliable, TRUSTWORTHY and go above and beyond expectations. Products are great, shipping phenomenal and returns are hassle free!
Very professional, prices are comparable to most web stores and ships fast. Cancellation is hassle-free. It was a mistake buying from MidwestHuntersOutlet to save $20 but now will end up losing $30 on 15% restocking fee for canceling an item that haven't even shipped yet and not having the item I expected for this July 4th weekend.
