Cabela's

Cool store, but Items advertised not really available.

I ordered Xmas gifts online to pickup at store. Found my order turned ot to be partial (half of a workout suit).

Dissaponted, yet the Customer Service person was very crabby and lacked empathy (what on earth were they thinking about placing this person in CS?)

She issued credit to my card but it doesn't show up so now I have more work than what it is worth.

Partial orders should be labeled as such with emphasis...

This stinks, my time is worth at least an apology!

Think twice about doing business with them.

I called into the store on Christmas Eve morning, asking for a particular pistol sight. The girl on the phone told me there were two available. When I got there, I didn't see any Vortex pistol sights in the glass case on display- just some rifle scopes. At this point, I think the rep on the phone made a mistake or didn't check, but since I drove about an hour to get there, I decided I may as well wait and ask to be sure. I expected to wait in line and I expected a long wait. What I did not expect was a condescending employee and an inconsistent system. There was a QR check-in for the firearms section. As I took a number from the red ticket dispenser, I also scanned the QR code. When I did that, a customer in the line said, "We have just been taking numbers." I told her, "I just like to cover my bases." Ironically, my service was shot in the store and I couldn't sign in with the QR code. I didn't worry about it though, since they were honoring the numbers. I watched as they took care of customers by calling out numbers one, by one. For some reason, after number 16, the employee clicked from 17-20 on the digital screen without calling the numbers. When I told the employee that my number was skipped and I haven't been helped, he said he would enter my name into the system and pointed out that "there's a system." A couple customers said that it didn't work for them as he was talking.
When I told him again that I was skipped ( at this point, I have been there 80 minutes), he said, "You are just going to have to wait your turn."
At this point, I had waited my turn and then some.
I contemplated waiting since I had waited so long, but after another twenty minutes, I decided Cabelas did not need nor want my money. I ordered the sight from opticsplanet.com and also found a coupon code online for 5% off. Cabelas was not worth the hassle. I understand the firearms area is a popular area and each customer transaction is time-consuming. This, however, was ridiculous and horrible customer service.

I have been a Cabela's customer for many years, and generally they have been very good. I have not had a problem with their customer service or general willingness to help you find something, but I really have a problem with their website. IT IS TERRIBLE. The most recent example is: I type in the search bar: "swivel chair for ground hunting blind." What I get is tee shirts and other items that have nothing to do with hunting blind chairs. I have tried 4-5 variations of this with no success. It was easier to google the search and go somewhere else.
Dave

We waited in lone almost half an hour for the privilege of entering the store. When we finally got in there were cheery salespeople willing to sign us up for Cabelas Club, or the Cabelas VISA card, neither of which do anything for the consumer other than invite persistent Cabelas advertising. When I finally got to the counter to buy the binoculars I wanted to buy they were out of stock. Apparently, the online inventory check works only occasionally. Then I was told Incould order from Cabelas online with free shipping to the store, not my house —- so I could wait a week or more, then drive to Cabelas again, then wait in line for 30 to 40 minutes, then show ID and process out of the store. Oh Boy! I purchased the binoculars on Amazon before I left the parking lot. They were $5 less and they'll be delivered to my door without further hassle. The only reason to go to Cabelas is if you want to purchase a firearm that nobody else has in stock. Everything is more work at Cabelas, including the firearms purchase process, but if no other store can get the gun, it's the best option — but I'll spend a LOT of time by the fire looking for any alternative before Ingo in that store again. Customer convenience and satisfaction ranks near the bottom of their priority list these days. That's a shame, because it was the opposite in the 80s and 90s when Cabelas got almost all of my discretions income.

I went to the hamburg store today and was so disappointed at the lack of stock in the gun department. Almost no gunpowder, bullet heads, loaded ammo, and reloading parts. I drove almost 2 hours to get there, which i now know is not worth the drive. Ever since bass pro took over it's been a failing store. What a shame. There are not many sporting goods stores like it, but at this rate it will fail. Cabelas, if you are listening fix these problems or sportsman will go buy somewhere else. High prices and no stock, what do you think is going to happen. Signed a sad sportsman.

If you're in any kind of hurry Just go in to the store - it takes 7-10 days if you order online for your order TO LEAVE THE WAREHOUSE - that is absolutely ridiculously slow and poor customer service. They have lost thousands in sales to our family because if you can't move faster than that then you shouldn't offer online as an option. I'll order from Ontario or B. C - sad that I can get an out of province order faster than one in Alberta WHERE I LIVE!

Stopped in to buy a gun safe, it was out of stock. Couldn't order it in to the store, only to my house at +$180, when they had it in the store a week before. NO SALE. Went and looked online, big Black Friday Sale on safes, bought one, then they cancelled my order because they didn't have stock, even when my store said it had stock. Since BASS PRO bought them, the integration has destroyed Cabela's, they are BP's red headed step child. If I could have given them a 1/2 star, I would have. Stay Away, do business at a reputable retailer, preferably small business.

I've been trying to buy a certain gun from my cabelas in Hamburg PA. This gun is on sale for a ridiculous price! From 550 down to 380 in fact. Springfield XD' s rarely ever go on sale much less never for this kind if discount. I've purchased this gun twice now online because it was supposedly in stock at the store. But both times I would call the store only to learn that it is mysteriously NOT in stock! I know for a fact that the employees are lying to me telling me that it is not there and are actually buying the guns themselves or saving them for friends and buying them up before customers even have a chance. I have called the headquarters on both occasions and have confirmed with them both times that the gun is in fact in stock at the store yet when i call the actual store they are nowhere to be found! Unbelievable. Cabelas obviously employs absolute trash to work in their stores! At least in the gun department anyway. This is disgusting. I'll bet when the sale is over they will undoubtedly have a bunch of them in stock! They say their website is never up to date and that's why they show in stock
Yet I looked at 6 other guns that were in stock like this one was and all 6 of them were actually at the store. I guess that the site updates all the other inventory perfectly fine and is up to the minute up to date just not springfield armory xd guns! This is despicable and disgusting of these morons in the Hamburg PA gun dept. Have fun buying them up and reselling them! Cabelas just know that you lost a good customer that has spent thousands upon thousands in guns and ammo and I will never set foot in one of your stores ever again!

Made an order for a bunch of tackle on September 20th. Expecting to get part of the order today or tomorrow (nine or ten days later) which is slow shipping but not a deal breaker. The issue is that over half of the order did not even ship out until nine days after placing the order. No communication from Cabela's at all about why the delay. When I contacted customer service I got a canned response that it was beyond their control. Now I can expect to receive the rest of my order on October fifth if it is on time. 15 days from order to delivery is not acceptable in todays world. And the lack of communication on their part is also not acceptable. I would guess that this is just the usual way they do business these days.

I ordered a $1500 muddy blind from them for delivery before hunting season They assured me I would have with 7 days. I called numerous times as they said it was shipped. 2 weeks later I'm finally told it would be delayed 5 to 6 weeks. I cancelled my order and now am told it would take 7 to 10 days to receive my credit. F them! Cabelas sucks $#*!

CABELA'S IS THE ONLY PLACE WHERE YOU GET THE BEST FISHING AND HUNTING STUFF, BUT MY EXPERIENCE NOT ONLY TODAY BUT AS MANY TIMES I HAVE BEEN THERE KEEP GOING WORST WORST AND WORST. THE CUSTOMER SERVICE AT THE GUN DEPARTMENT IS THE WORST. THE PERSON NOT EVEN READY TO DO A EYE CONTACT WITH THE PEOPLE STANDING AND WAITING IN LINE AND AFTER STANDING FOR ONE HOUR IN THE LINE A THIRD PERSON ENTER AND DIRECTLY START TALKING TO THE STAFF IN THE GUN SECTION. RIDICULOUS. THEN THE VISITOR STARTS BEING RACIST AND TREATS THE OTHER VISITOR AS IF HE HAS DONE SOMETHING WRONG. DOESN'T STOP SAYING FUNKING AND TELL HIM THAT HE SHALL TAKE HIM TO HIS DOG AND GET HIM BITTEN BY HIS DOG.
THE STAFF STANDING THERE IS NOT RESPONDING NOR READY TO HELP THE PEOPLE FIGHTING THERE.
WORST STAFF WORST CUSTOMER SERVICE SEEN EVER IN MY LIFE.

SPOILING THE NAME OF CANADA.

I ordered a Blackout bow sight. What I assumed would be new in the box. What I got was a used return item, missing parts and crudely repackaged and taped shut so badly a 2yr old would have done a better job at. Contacted customer service. Waited 30 mi Tues on hold. Did talk to a nice lady that said they are shipping a replacement. Then when I contacted them again about the whereabouts of the other 2 items I ordered, was given the runaround and told that I was a liar because they dint ship returned items. Cleary a directevie that the customer service rep. Matt B. Was following. Was also informed that the 2 day shipping wasn't actually 2 day shipping, just a selling point. There are plenty of other places to spend your money and time.

Last Winter I made a purchase and took your Capital One credit card deal. Some how my wife missed a payment and we were fined like $25! So my wife gave them the routing number to our bank to prevent another fine. The next statement came with another fine! My wife called and the person said the routing number was no good. We use that auto pay setup for our common monthly bills and it works! We have 2 banks so we gave the person the numbers for our other bank and the next statement came and we were fined again. Hey a great way to make a few extra bucks for them! Last month another fine so I called them for my total bill to date, went to the bank and got cash and drove out to Bass Pro Gurnee, IL and we're done and ticked. Could not find a sole at Bass Pro to hear my story! Looking for my 4th pair of Rimrock boots from Cabela's and went into the net to read the reviews. Saw a lot of poor/bad reviews so sent a note and never received a reply. Those boots were absolutely bulletproof -- had 3 pair and not a single complaint. I kindly asked if they were looking into the quality problem -- NO RESPONSE! What's the story? Jon Mullaney

What happened to Cabelas? I grew up with them. Started buying from them in 1973. Always great service and excellent products. Now? I placed an order and days later it finally ships. Not the whole order... just part of it. No explanation. Nothing. Cabelas needs to get it together. They're not the only game in town anymore, and amidst businesses going out of business, they need to be going above and beyond to earn our business. There are too many retailers out there offering the same products, cheaper and with much better service. We don't need them, but they do need us. Get it together Cabelas.

Bought an outboard from cabelas, worst mistake ever. Gasket blows out everytime i use it. Guy in the service department had a bad attitude, whining cus he hasnt had a lunch while he sits in a salesmens office dooing nothing. Took two days to change a gasket. Took the motor out again after getting fixed and gasket blew out again. Took it back again to get it fixed, this time it was fixed right away but when i took it back out on the water, gasket blewout again. Cabelas told me they had new carburators on the way and it would be a week till they arrived. Three weeks later Cabelas wont answer or return my calls. So i take my outboard and ask for a refund and was denied. Apparently Cabelas dont back the products they sell. And judging by these other reviews they have horrible customer service. Dont waste your time with this corporate scam. Shop local small businesses, they back the products they sell and treat customers with respect.

cabelas.com shows wrong photo for the product. Consequently I received not the product that I wanted. It took 40 minutes to reach Customer Service. Another 30 minutes of conversation with grossly incompetent representative who at the end concluded that I need to be transferred to some other, mysterious department that "can take care of me." After 50 more minutes of waiting in the phone queue I finally hung up the phone. I wasted time carefully selecting the product and placing the order online. I received the wrong product. I wasted another two hours trying to correct Cabela's gross error. I hope to never shop at Cabelas again.