Cabela's

cabelas.com shows wrong photo for the product. Consequently I received not the product that I wanted. It took 40 minutes to reach Customer Service. Another 30 minutes of conversation with grossly incompetent representative who at the end concluded that I need to be transferred to some other, mysterious department that "can take care of me." After 50 more minutes of waiting in the phone queue I finally hung up the phone. I wasted time carefully selecting the product and placing the order online. I received the wrong product. I wasted another two hours trying to correct Cabela's gross error. I hope to never shop at Cabelas again.

I did order firearm Baretta APX on line on April 6 order #******* and was charged for it, By Jun 4 I had numerous conversations with customer service and my order was nowhere to be found still showing as in transfer :( Probably was coming from Italy? At this point I cancelled the order, and was supposed to be refunded within 1 week. However after few more conversation I am still waiting on my refund. Customers service is just terrible. They are talking all excuses COVID and such. I tried in store Hoffman Estate but they also could not do anything. Apparently there is one thing Cabela's did right, and on time CHARGE ME. I am still waiting on my refund today July 14th 2020

I ordered a Bass Raider 10e Boat on 05/21/20. The boat shoed 2-3 weeks delivery and they charged my card over $500 for the item.
On 06/19/20 I called and was told that it would be in and available for pickup on 06/22/20. After checking the status changed to "backordered". I patiently waited again.
Today I checked the status and it now shows "Shipped" but in the details it said "cancelled".
I called and found out that my order has been cancelled!
I asked about the hold on my money and they said it should be released soon! They have held my money for over 7 weeks only to cancel the order.

Won't be dealing with them again even though they are just about the only sports/fishing store in town. I'll order online from another company from now on. I won't trust BassPro or Cabella's anymore.

On April 23,2020 I ordered Bogs Boots for my wife in size 9, (Order #*******898). She wears size 9 in everything including LL Bean boots. When they arrived she couldn't get her foot into the boot. I called Cabela's to return them. They said it was my fault I ordered a 9 and got a 9. If I wanted a size10 they would exchange the boot or I could request a refund ($87), BUT I had to pay the return postage. It cost me $38.42, Canada Post's lowest ground rate, to return them. Since we weren't comfortable that a size 10 would fit her, I chose a refund. I returned the boots and tracking showed that Cabela's received the boots on May 14,2020. No refund after a month, so I called on June 15th. No action had been take so the Cabela's agent I talk to sent an email to their financial department confirming they had received the boots back and to please process and send a cheque. He confirmed his email was sent and received while we were talking. Two more weeks and no cheque. Called today, June 30th. The Cabela's Agent confirmed that the email request was processed on May 20th. She was surprised that I hadn't gotten the cheque yet (10 days later). In Summary extremely slow service plus when the footwear doesn't fit when you order it in your size Cabela's should provide return courier service. I have ordered lots a hunting and shooting products from Cabela's. Give this experience I won't do that again.

I placed an order online and was given a receipt and also received an Email confirmation. A few days prior to picking it up (1 1/2 hour ride) I went online to confirm date and invoice said it was cancelled. I called and waited on hold 25 min for a customer service rep to tell me it was out of stock and profusely apologize. Problem being I was never told it was out of stock, never got an Email or phone call. Terrible customer service.

I have never received worse customer service. I have been a customer for several years. I placed an order and noticed that my old address was the shipping address. With no way to change it on the website I called customer service. After finally reaching someone after being on hold for 30 minutes, I was told it was too late to change the shipping address and that was the problem with being on hold for so long. So, their incompetence was my problem and they couldn't fix it. After another 15 minutes of waiting for a supervisor, my call was dropped. I'm on hold again. Never doing business with them or Bass Pro Shop again

I ordered an item on 4/26, which Cabela's noted would be shipped from the manufacturer. I received the item on 5/14. This was after an email where I was told it had not been enough time and after 2 customer service calls. The 2nd one was helpful, but the first rep HUNG UP on me after twice asking if we could contact the manufacturer. The initial horrible rep that clearly did not know how to do her job told me it shipped on 4/28, but the service email I got on 5/11 said it shipped on 5/11. There is no way I'd buy from them again.

After recently attending Cabelas, my husband and I will no longer support such a corporation that consists of racism and atrocious treatment towards consumers. I encourage employees to cogitate on the liability they cause, as one can easily sue, especially during times of crisis when one wants to lawfully protect themselves and their family. I desired to purchase two firearms, after noticing I am from North Africa, the employee questioned my citizenship, as I am a foreigner. The ignorance of such is bizarre, not all foreigners are aliens, myriads are citizens, and one aware of geography, should know Africa is far, coming here illegally doesn't make sense when France and other European nations are across the sea, and one can obtain citizenship there. He also told us it would take 7 days for the background check to come back, and told all white consumers it would only take 5 days, adding an extra 2 business days on ours. Nonetheless, they denied me from purchasing the firearms before they submitted the application to CBI. A few days later, my husband, (an African America male) decides he wants some guns, so we go back and he strives to purchase some he likes, they denied him although he has a license to carry. They told us to take it up with CBI, we call, and they inform us, he's all clear and I'm all clear, so it must be Cabelas policy. Not only did the employees look at us weird, every white person in the facility did. We headed to Machine Gun Tours, and we were able to purchase the guns with no prejudice, no complications, as it should be. It's a shame white superiority still exists. It's a shame it's bringing liability to Cabelas employers, and it's quite an uneconomic manner of deliberation.

Made an online purchase of the Cabela's waterproof boa system boots and used my CouponCabin app for cashback and my purchase couldn't have gone smoother. Great product fast shipping and my cashback app worked great. What a wonderful company to do business with not to mention the product is stellar. They fit perfect, look awesome and the price was right.

Another issue with Cabelas.

I placed on online order on 6/1/2020 since the local Cabelas did not have what I wanted in stock (not unusual since they were bought out). Today is 6/4/2020 and I logged in to check on my order and found that Cabelas canceled my order. I received no notification that my order was being canceled, nor is there anything documented on the order page as to why my order was canceled. I decided to give them a second try as last November I placed an online order and Cabelas changed it to On Hold with no comment or notice. I tried to get a status on that order until I finally canceled it in March 2020. I will not try buying from Cabelas again. I only tried because I was given some gift cards that I wanted to use.
I hope that this serves as a warning to others and prevents someone else from going down this same road.

I've checked with Mossberg and there is no backorder on their end. The backorder is with Cabela's own supplier. I've called and emailed twice asking for an ETA, but customer support has no more information than what i see on Cabela's website. Definitely poor business practice to make customers wait rather than push their supplier to deliver. I've learned my lesson and will not purchase anything else from Cabela's.

Purchased a rifle thru cabelas.com on Dec. 2,2019 and selected the Ft. Worth store for pickup.
Transaction went thru and was told that I would be sent an email when rifle came in.
Two days went by but never rec'd confirmation email, so I called them and was told rifle was there. I got the impression that the rifle was there on the 2nd, but I didnt say anything about that. On the 5th of Dec. I travelled the 75 miles to the store and filled out the background check but got a "Delay". So, I went back home a called every couple days and was assured every time that they check twice a day and they'll call when they get a yeah or a nay, so I didnt call again for a month. An NICS Delay is very confusing... Cabelas said they'd hold the rifle for 2 weeks, NICS says delays will be purged after 88 days. On the 18th of JANUARY I called the store and was told my delay had expired. I said the money was still missing from my account. I was assured that the rifle was mine, just come in and do another background check. Meanwhile... the $75.00 rebate expired, too.
And so, after 300 miles and an anxiety filled Christmas, I cancelled the purchase.
I read up on the NICS and learned that delays were designed to give FBI three business days to do a background check and if no "proceed" or "deny" after that time gun dealer can transfer weapon... but they don't have to.
Cabelas policy is they will not sell a weapon w/o a "proceed" since Bass Pro bought them out, and it took me a month and a half to be told that. I will NEVER, EVER, go in the Ft. Worth Cabelas again. My first and last experience.

The worst outdoor sports business ever! They will throw black friday deals, you will purchase in stock, it then will fall in backordered status then they will cancel the order without your consent or any notification. 3 years in a row, Cabela's always does that. They simply keep your money 3 weeks, invest in some stocks or bonds and profit from banking your money, then cancel your order without honoring the price or the deal offer on a different color or model of the same identical item. That's why academy or your local stores are much better than these clowns. Nothing but disappointment right before Christmas!