On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Buyback Boss Reviews Summary
Buyback Boss has a rating of 2.8 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buyback Boss most frequently mention and mint condition. Buyback Boss ranks 9th among Sell Cell Phone sites.
We monitor reviews for authenticity
Price competitive and quick turn around. Would definitely use again.
Great experience with Buyback Boss The process to sell is simple, the price they offered was fair and the whole transaction was completed quickly They actually gave me more for my phone than they offered once they looked at it I would highly recommend them
I was dubious about someone willing to buy my old phone, but gave it a try and was totally pleased,
Received email updates and a check for $86!
Highly recommend.
It was great l got l check on time the people are very good to talk to and very helpful
Turned in phone in excellent condition and once received by company said screen had issues. Totally false
Hi Debbie,
Thanks for your review and I’m sorry to your feedback. I reviewed the order details and follow up email chain to see what happened with your order.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as LCD burns. During testing is was discovered that your device did had severe LCD burns (also known as ghost image) is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site. We were able to send photos of the LCD burns for clarification on the issue, to which you responded with a screenshot you took on the device itself. The screenshot you took is a digital image of the current display on your phone rather than the physical LCD screen itself. Hopefully I was able to address any concerns, if you have any further questions, please let us know at [email protected].
Thank you,
Brittany at Buyback Boss
Everything went exactly as described. Customer service was excellent! I am so thankful for the quality of service that I received.
Hi Maria,
I reviewed your order details and I can respond to your concerns for you and for any other customers reading through.
It looks like you sent in an order with 4 devices. The first device was found to be in the as-described condition and was actually network unlocked rather than locked as initially described for the carrier. We increased your offer for this first device because of this! The second device was also networked unlocked rather than locked as initially described which boosted your offer. The second device did fall under our "Fair" condition category due to excessive wear, which lowered your overall price for this item. The third device had a reduced offer as it fell under our "Damaged" condition category due to a non-working microphone. The person on the other end of the test call could not hear you while on speakerphone. The third device was also networked unlocked rather than locked as initially described. The fourth item had a crack in the back glass of the device. Any cracks cause the device to fall under our "Damaged" condition which lowered your offer on the device as it was originally placed under our "Good" condition category.
We outlined all of these details in our email follow up and provided photos for further clarification. You elected to proceed with your order from here and receive payment. We would love to work with you again in the future so if you have any questions on placing a future order please feel free to contact us at [email protected]. We will be happy to help ensure your beginning offer is accurate so you can just get paid!
Thank you,
Brittany at Buyback Boss
It was easy to work with Buyback Boss. I got a fair price and they were there to answer my questions. The transaction happened exactly as they said it would. I'd do business with them again.
I sent in two iPhones, listing them as "good" condition. When they received the phones, they upgraded one to "mint" and increased their payout accordingly. Their handling was thorough, taking the time they had estimated -- and of course I'm very pleased with the outcome!
The process was very easy and I received my money very quickly. This was the first time I sold a phone online and I will do it again!
Phones were in great shape but apparently they had "scratches" which both phones had always had protective glass screens and protective cases on at all times. They price was cut in half because of it and i didn't want to deal with the hassle of them returning it which I am sure is exactly why they pull that crap with ppl.
Hi Karl,
I'm sorry to hear this review feedback! I can assure you all of our testing results are true to the condition we receive every order in. I reviewed your order details and see the only reason for a reduced offer was due to the condition categories. It appears you placed an order for two devices in "Good" condition, however upon testing the order we found deep scratching on both devices which caused them to move into the "Fair" condition. Deep scratching is categorized as scratches you can feel when running your fingernail across them in our testing process. We also remove all screen protectors and accessories when testing each device for accurate grading. If in the future you would like to use us again (which we would love!), please feel free to contact us for any one on one discussion of your devices before placing your order so we can get you paid sooner with no changes in price.
Thank you,
Brittany at Buyback Boss
I was pleasantly surprised, they paid more than most services offered, payment was fast, I'll be using these guys in the future
I was offered about double for my phone from them but I guess it had more damage than I thought. So I'm happy I made some money anyway in the end! Woot woot!. Thank u so very much!
I think the pricing is fair and direct. The customer service and tracking of the order is exceptional. The staff is very knowledgeable and helpful and available.
It was a great experience from start to finish. I really like being able to text the customer service representative who kept me inform every step of the way.
I had a nearly new phone that was an elderly family member's, and she suddenly passed away. I needed help learning how to contact the carrier to unlock it. Customer service helped me and the same representative kept checking in with me to update me and let me know the progress they were making in processing my phone. In the end, I was paid more than the amount I was initially quoted. Very satisfied and highly recommend!
From the business
We purchase broken, used, and brand new iPhones at the most competitive prices on the web. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denise,
I'm sorry to hear about this feedback! I reviewed the order details to get up to speed on what happened with your order and address your concerns.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as an aftermarket screen. During testing is was discovered that your device did have an aftermarket screen and this is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site and this was also listed in the testing results email we sent to you with the new offer. Hopefully I was able to address any concerns but if you have any further questions, please let us know at [email protected].
Thank you,
Brittany at Buyback Boss