Buyback BossReviews 134

Was promised $171 on line for my iPhone X Verizon 256GB which was in excellent condition. I sent it to them in the original box with the brand new earphones. Once they received it, they stated the battery was bad (I had never experienced a problem with the battery) and offered me $40! When I told them I wanted my phone back in the exact condition I sent it, I was told that they no longer had the original box and new earphones. They essentially held my phone hostage. What BS! After much back and forth, I was able to get them to pay me $100. I will never do business with them again and I would not recommend them to anyone. Notice all the bad reviews and how they have an "explanation" for all of them. Seller beware!

Sent in a fully functioning flawless looking iPhone 11 Pro Max, which was quoted at $330. After their scam of a review they only offered $80 because of some vibration noise that didn't exist when I had the phone.

If i could give ZERO STARS i would. I have never worked with such a poor buyback company. They did not even give me 25% of their estimated buyback cost and I turned in completely top quality, top condition products. They made up a completely fictional problems that cannot be backed up. I could've sold these for more online then they offered me. I will never use this company again, absolutely the worst. A scam.

This was my first time using Buyback Boss to sell my Iphone8 plus which was in pristeen condition. It had no scratches anywhere. The device I submitted was only a couple of months old as the original was damaged and replaced with a brand new one by my insurance carrier and was protected by a heavy duty case and screen protector on it from date purchased from Verizon

Bait and switch on price. NEVER took phone out of the case and yet somehow when they got it it had a bunch of scratches on the sides that now made it lower quality.

It appears that Buyback is obviously short changing seller by claiming that devices have noticeable scratches etc. "- Light Wear: This device has light but noticeable scratching on the body of the device" As such they knocked $30 off their original offer of 151. To top it off when they processed the payment I was charged $4 fee via paypal.

This company is definitely a bait and switch company that takes advantage of people by not giving them what they quoted on new phones.

This "business" is a total scam and fraud. They will provide you with nice estimated value and upon receiving your phone they will find some non-existent issues. Then you will receive email offering to pay you $0. I guess they think is funny. Stay away from this fraudsters.

I sent in my iPhone 15 Pro Max, which they quoted online as $757 for Good condition. My phone had spent its entire life in a case and the battery health was at 90%. I took pictures before sending it in and wrapped it up securely in the manufacturers box. A week after the phone had been delivered I reached out as I had not heard anything. They stated that it had arrived and that they would inspect the phone within 10 business days of delivery. 11 business days go by and I don't hear anything so I reach out again. They respond that they need my IMEI number because they can't find my phone. After providing, they said they found it and will have it inspected right away. Another 2 days go by and I don't hear anything. I reach out again and am told someone will reach out with my estimate. I then receive an email that my phone has heavy scratching on the screen and they are reducing the offer to $455 ($300 less than original quote). They provided no pictures of the scratching in their first email. I respond back with pictures of the phone clearly showing that no scratches were present the day the phone was sent out. I tell them to send me my phone back. Another 2 days goes by and someone from another company, GadgetGone, responds back and now offers $520. In this email they do provide pictures of the phone. They claim they did not scratch my phone purposely to reduce the payout. I request my phone back.

I believe that both Buyback Boss and GadgetGone are quoting high payouts but as soon as you send it to them, they offer significantly lower payouts. Additionally, since phone value is highest right before or after a new iPhone has been released their slow response times and losing my device reduced its value. I am waiting for my phone to be shipped back to me so I can inspect it and consider what action to take next. Luckily I documented my phone's condition with a lot of pictures before sending it to them.

I was offered $139 for my iPhone SE and when they got it they told me it would be 5 to 7 days before they even got to it to check it out because they were behind because they were getting 600 phones a day. The website said I would receive my money within five business days. They offered me $80 because they said there was scratches on my phone which I have pictures of that. There was none when I sent it off. After several days of going back-and-forth they finally came up to $140. It took three more days for them to process my payment. Processing my payment through another company took another two days so all in all it took almost 2 1/2 to 3 weeks for me to get my payment. This place did not do anything they claim online, and it took forever for me to get my money I would never ever use them again.

Buybackboss can't be trusted. I sent in my iPhone 8 Plus (flawless) they sent me a picture of a scratched up phone claiming to be mine. Saying they can only offer $59.00. Stupid people, I took pictures and a video of my phone before sending it in and clearly the comparison shows it's not my phone. My screen didn't have any scratches. The picture they sent the phone had dust on it and the screen was jacked up. Don't trust this company

Sent a phone in like new condition. They got it and said the screen had deep scratches in it. No no no way! Only wanted to give 1/2 of what was offered. IPhone XR. I am so upset right now! I also packed it real well.

It's a bait and switch scam. They tell you one price upfront and then you send your phone in and they say the battery is less than 80%. They will offer your phone back, but who knows what they have done to it. I have sold phones to similar companies without an issue. Stay far away from this group.

Selling my used phone to Buyback Boss was a hassle-free process. As soon as I signed up for the service, a representative from Buyback Boss reached out to me via email, offering assistance if needed. However, I found the process to be quite straightforward and did not require any help. The pricing offered by Buyback Boss was very competitive, and I received a good price for my phone. I highly recommend Buyback Boss for their smooth and easy trade-in process, competitive pricing, and helpful customer service.

Iphone X Like new condition. No scratches. They quote me $165. After 2 weeks i get an email telling me the battery is poor, and they offer me $45. This place is a scam!

I had an iPhone X that I decided to sell with BuyBackBoss. They quoted me $164 based on the age and condition of the phone. When they received the phone, they told me the battery was older than expected and the offer turned out to be $40 to buy the phone. I asked for the phone to be returned since many other services were offering at least $140. The offer went up to $50 when I first asked for the phone to be returned. I said no again, and this time told them it was because I knew I could sell it for more Miraculously, the offer went up to $140, which I did ultimately accept.

I can't help but think this was a bit of a deceptive play on their part. If someone didn't know any better, they may have accepted the price of $40. I will not use them again.

I sent in my phone based on the original offer. They then "inspected" my phone and told me it was worth a third of the price. I had them send it back and it came back without the SIM card. They stole the SIM card! There is no way to contact them. Only an email address.

This transaction went pretty good great communication great people will definitely deal with again keep up the good work