Buy Auto PartsReviews 211

I ordered a new Stigan turbocharger for my 2001 Ford F-350 7.3. The first one I received looked like someone had played bowling with it during shipment. Lol. A piece was broken off of it and the rest had places that had obviously been hit. So, that afternoon, after I had thoroughly checked it out, I emailed BAP and told them about the issue and sent them pictures of the damage and the damaged box. The next morning I checked my email and they had already responded! I was instructed to put everything back in the box just as I received it and take it back to the UPS store. The sales rep had already sent in a damage claim to UPS! So I took the box back to the UPS store for pick up. I knew they would take care of it because this is where I receive all of my mail and packages and they are great. Anyway I believe it was on a Saturday that I took the turbo to the UPS store. Well, on Monday I received another email from BAP that informed me that a new turbo was shipped out and I would received it by Wednesday, which I did! This one looked much better. Lol! The turbo appears to be very high quality. I'll be installing it this coming Wednesday. I don't expect any more issues but if I do I feel complete confident that BAP will take care of it in a speedy manner! I will not hesitate to order from BAP in the future!

I ordered a left turbo for a 2016 SHO and received an incorrect part,, ok it happens but after 3 hours on the the phone and being hung up on rudely I actually got some one who was willing to help, after finding out it was a catalog era I re-ordered the the part based on what I thought was a informational conversation and paid again,,, received the very same wrong part,,, of course you cant get the last person you talked with so round and round for 2 more hours. 2 weeks later I am still waiting for second half of 1800. 00 dollars spent and bought the turbo someplace else where they new what they were doing,,,, they have poor sales knowledge, poor customer service,, AND THEY DO NOT CARE.

They sent the wrong part, then took them 5 days to fix the problem in the system, then another 7 days to ship the part. Every time I called (I had to babysit the order to get it right) I was attended by a rude employee... and let me be clear... "Every Single Time". This people don't have a clue of what customer service is all about. They lied to me saying that they will overnight the part and when I receive the email they actually sent the part from the farthest location so it could take longer to arrive... just because I made a complaint to the BBB. Well... guess what? I'm leaving a bad review for every single day it took for my part to arrive and I will never use this or any of the affiliated companies for my fleet of vehicles.

I will not order anymore parts from them. Yes they offer you free shipping and whatever but they have sent me a returned condition condenser and very dirty/greasy compressor, looking like its also a return. I've called them 10 day ago for a compressor replacement and they've said it will arrive soon. So just now i was told it will be delivered in 5 more days wich is 5 day from now. So from the day i first ordered my parts to the day i will have them right, it may be a whole month. This puts me in really bad shape because its very hot in texas. Very bad business to me. It used to be a better business, this is not the first time i buy from them but am done with them. Hope others don't make the same mistake. Good luck.

First of all, at checkout, I was told (In highlighted text with exclamation marks) that a FREE shipping label would be provided to return the core (For which I was charged $300). This was confirmed on the invoice. Later on I received an email from BAP stating that the return shipping label was attached. However it was not. So, as instructed I contacted their Customer Service. In a return email they said that if it was not attached then it would be in the box with the part. Of course, it was not. So I contacted Customer Service once more and, this time, they replied that they do not provide a return label for international shipment. This was not mentioned when I bought the part (I would not have made the purchase if that had been stated), all to the contrary. Plus, twice I got communication stating that the label was coming not to mention that it was included with the invoice.
Then, the mechanic that was to install the part noticed a difference with the original part and a possible defect. I went back to what BAP calls Customer Service with a description of the issue along with pictures and asked for certification that this discrepancy would not impair the normal operation of the part. Only to be replied the following: "Please describe in detail what is wrong with the part that you have received. We always recommend getting the advice of a professional to ensure that we can understand precisely what is wrong to allow us to assist you in the best possible way.". DUH! Read the email and look at the pictures! But, of course, it is clear that BAP is giving me the run around and has no intention of meeting any of its commitments. So, in the end I end up short of C$1,220 with nothing to show for it. Don't make the same mistake and stay away from this unethical company!