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Buy Auto Parts Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and timely delivery of parts, particularly for hard-to-find items. Positive experiences often highlight effective customer service and satisfactory product fit. However, significant concerns arise regarding order accuracy, with frequent reports of receiving incorrect or damaged parts, leading to frustrating return processes and delayed refunds. Customers have expressed dissatisfaction with communication and support, particularly when issues arise. This duality suggests a need for the company to enhance its order fulfillment accuracy and improve customer service responsiveness to foster greater overall satisfaction.
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I highly recommend BuyAutoParts.com. I was able to save thousands of dollars and their sales reps made sure I got the right parts that fit my vehicle.
After accepting my order - I watched and waited for my shipping information... Nothing - I called & had to hold over an hour listening to their commercials on how great they are etc. They said they had a problem with their supplier but it will ship out that day - two days later I call & hold for 45 min only to find that they don't have the part. Sure they said they would refund my money but why didn't they contact me? I had to call them to find out they misrepresented their inventory & wait a combined 1-3/4 hr. To find out they wouldn't even try to make it right. No, their commercials are all BS, and lies. NEVER buy from them! I will never buy from them again! Worst customer service I have ever experienced!
It has been a few days now since I've been trying to reach this company to correct my order. I ordered a set of struts for my sister in laws car, for which I paid around 300 dollars. I received the wrong parts and have not been able to reach this company to correct my order.
I've called all of their customer service numbers for the last 6 days each time on hold for an average of 30 to 45 min with no answer. I've only received 1 email back, and that email stated to call the customer service line.
I guess I'm out 300 dollars and stuck with parts I can't use and frustration every time I think about this website.
I'm sticking with Amazon from now on with any online ordering, at least with Amazon I know I can get my money back or the right part.
So far I've waited on the phone to talk to customer service twice, both times over 30 min and never reached a living person. I've emailed them with no response and I've only received half of my order. Never received shipping information, even though they say they will email once it ships with tracking.
Ordering from this website is like throwing your money out the window and hoping you will receive what you want. I'm no stranger to my orders being held up by unexpected hang-ups, I get that, but USUALLY, I've been informed on what is going on. But with nothing, no email, text or phone call with what is going on is unacceptable.
Stay away from this ripoff of a site. It's funny how the review site they list on their Twitter page is nothing but 5-star reviews... I noticed my 1-star review was not posted there...
buyautoparts.com needs to step up and accept when they messed up, not just ignore their customers and keep their money.
Buy auto parts has really good OEM prices for stock parts when you need them. Lower than dealer prices. Shipping is free. I have been buying OEM and taking it to a cheap garage for the install to save money. You can cut your repair jobs by 50% doing it this way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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