Buy Auto PartsReviews 211

**HORRIBLE EXPERIENCE**

I WILL NEVER do business with this vendor again. I'm not sure about their other parts, but be advised not to buy a Rack & Pinion here.

Purchased a rack & pinion that I paid my local Chevy dealer to install. The first rack I received was SEIZED to the point where the dealer couldn't get my car out of their service bay! I was unable to drive my car an inch with rack & pinion #1.

The 2nd rack & pinion was quickly sent - kudos to their shipping department. I was able to drive 5 miles with rack & Pinion #2, then it would bind up when the fluid warmed, causing a loss of power steering.

This vendor refuse any responsibility for labor on DEFECTIVE PARTS! When confronted, they offered to refund money on the part once they received the core. Kudos on this, as they were prompt in the refund process.

Meanwhile, I had spent nearly $1,100+ on labor installing two consecutive defective parts, and had to pay for labor a 3rd time after purchasing a Rack & pinion that works from a different vendor.

This guys have the worst quality in parts in the market
I don't recommend for nobody buy here
Good price but trash parts

Recently purchased a rebuilt steering box for my 69 bronco from Buy Auto Parts and was very pleased with the customer service on the phone and the overall service. Product came quickly and was exactly what I needed

Sent the wrong part, denied that they sold the part I ordered, even though it is still on their website, and expected me to return it at my expense even though the error was clearly and fully theirs. Buyer beware, but never again for me!

I've been a customer with BAP for some time now and have always been right as customer service, delivery on time and with good price. "A plus" keep up with the good job guys...!

BUYAUTOPARTS had a remanufactured steering rack in stock that was not available ANYWHERE in the country. Ford was not even taking orders for the part, 'factory back order' they said. BAP had it in stock at a good price and shipped next day...
Thanks guys...

I recently just bought a 1998 H1 civilian version, which is close to the full military style.
I need a steering box, and Buy Auto Parts had it to my door within 3 days and with a return form for my core.

I was highly impressed being it was a H1 and a 1998 model.
Great Job

My mechanic could not find a turbo for my 2008 RDX. So I found BOP and they sent me the turbo. Unfortunately my car was totaled by a drunk driver and I contacted BOP to see about returning the turbo. They not only did take the part back but paid for shipping return!
I'm giving BOP as a part resource for my mechanic. He wants to use their inventory for his business.

Thanks Buy Auto Parts. Com, for easy wed site to maneuver, quality parts, speedy delivery and great customer service what else could a customer ask for.

On or about 19 November 2021, submitted a purchase request to Buy Auto Parts for a Rack and Pinion for my 2006 Cadillac STS, but cancelled the request shortly thereafter. The Lady whom I contacted with my cancelation request was exceptionally proficient the return process. I cannot remember her name, but following my conversation with her, my refund was returned to me within ten days after returning the Steering Gear. I was very satisfied, and I have recommended Buy Auto Parts to many of my friends and family members. Barrington G. Butler//Columbia, South Carolina

Great customer service. Ordered a part, delivered as promised. As it turned out, I did not need. Quick return process and am awaiting full refund. Great to have organizations that still provide quality service! Would highly recommend!

I ordered tundra skid plates and they are excellent. Very happy. Excellent company i would highly recommend using them

I was so impressed with the service and patience I received. I kept ordering a steering rack that didn't feet just because I didn't know the year they use to build this factory 5 kit. I was amaze how fast I received the parts. Being the wrong part, we decided to send the original. They fix it and send it back to me in two days. Thanks so much