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Buy Auto Parts

3.3

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Buy Auto Parts Reviews Summary

The company has garnered a mixed reputation, with many customers praising the quality and timely delivery of parts, particularly for hard-to-find items. Positive experiences often highlight effective customer service and satisfactory product fit. However, significant concerns arise regarding order accuracy, with frequent reports of receiving incorrect or damaged parts, leading to frustrating return processes and delayed refunds. Customers have expressed dissatisfaction with communication and support, particularly when issues arise. This duality suggests a need for the company to enhance its order fulfillment accuracy and improve customer service responsiveness to foster greater overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
92
value
98
shipping
94
returns
61
quality
92

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Georgia
1 review
1 helpful vote
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NEW doesn't mean NEW
September 25, 2019

I needed an AC air compressor for my 1982 Mercedes 380SL. I searched online and found this great offer at BuyAutoParts.com... a NEW compressor for only $271. Other NEW compressors I found were $500-$600. I placed my order, the item came quickly in a few days. I was a little suspicious when I saw the package all beat up. I took the compressor out and was proceeding with the installation when I found the pulleys were frozen, would not turn. I called customer service and got a return authorization and a printable UPS label with no problem. I packaged the compressor in their same boxes, dropped off at UPS and sure enough got my credit back on my credit card within a week (less their $10 Fee). Perfect. But I still needed a compressor. I searched again and found the same 4-seasons compressor at Autozone for $169. Only theirs stated "remanufactured" with 1-year warranty. I ordered at the store and picked it up the next day. Now here's the reason for this review: When I opened the box I found the compressor, the box and packaging was the same as the NEW compressor I had received from BuyAutoParts... right down to the "Mfg in Mexico" sticker! So I emailed BuyAutoParts and asked if the compressor I had purchased was NEW or remanufactured. They referred me to the web description. So I went back online at the BuyAutoParts website and reread the description for the compressor... it DID NOT say remanufactured anywhere! In fact it stated they had made a special purchase of these NEW compressors which allowed them to sell at this low low price. BOTTOM LINE: BuyAutoParts is selling "remanufactured" compressors with a claim that they are NEW. FALSE ADVERTISING! I installed my AutoZone compressor and it worked great! BEWARE of advertising claims by BuyAutoParts.

Date of experience: September 25, 2019