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Buy-Backdrop

2.6

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Buy-Backdrop Reviews Summary

Buy-Backdrop has a rating of 2.6 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buy-Backdrop most frequently mention customer service, tracking number and credit card. Buy-Backdrop ranks 11th among Photography Equipment sites.

service
116
value
105
shipping
118
returns
76
quality
111

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Tennessee
1 review
3 helpful votes
Follow CAROL R.
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Ordered backdrop & according to their advertising delivery 9-12 days. They take 5 days before they even ship, which is not included in the 9-12 days. Read fine print on refunds, they do not offer refunds. I learned the hard way DO NOT ORDER FROM CHINA! PAY-PAL NO HELP EITHER!

Date of experience: November 3, 2017
Maryland
3 reviews
3 helpful votes
Follow Patricia F.
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Inconsistent Service
October 4, 2017

Was sent the wrong size backdrop and they have not replaced it despite a photo, a telephone call, and many e-mail messages. Unresponsive.

Date of experience: October 4, 2017
China
2 reviews
4 helpful votes
Follow Arabella S.
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Love this site, the great price and lots of baby backdrops. I bought some 5' x 7' backdrops, great effect!

Date of experience: July 22, 2017
Texas
1 review
3 helpful votes
Follow Xarina M.
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Website does not say the backdrop is multiple pieces glued together, and very poor quality. I would be embarrassed to use this with a client.
Website does not say the items are shipped from China, which cost $30 to ship back if you want to return.
Website does say that they accept refunds within 2 weeks, but it takes even longer to receive.
Apparently PayPal buyer protection does not include this.
Seller offered to give $15 partial refund and let me keep the item, or full refund if I return, but again it costs $30 to ship back!
Horrible! Stay away!

Date of experience: July 11, 2017
Washington
31 reviews
66 helpful votes
Follow Carla F.
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We ordered four 8' x 8' backdrops from this company (to get the 20% discount on >$100 orders). That was a big mistake. Should have ordered only one and saved a lot of money on this junk.

Their backdrops are spliced every four feet with some sort of thermal glue. They are also shipped from China folded flat, so they have to arrive with creases at the fold lines.

So, when you apply a warm iron or garment steamer as recommended by them to remove the creases - the glue lets go and the backdrop falls apart. Worthless!

An email request to customer support has so fr been ignored for two weeks so I am presuming they have the same sterling customer service we have all come to expect from these offshore suppliers - i, e, no support at all and buyer beware.

Date of experience: May 22, 2017

From the business

Buy fashion photography backdrops, photo backdrops from Buy-backdrop.com. Shop for our huge selection of photo studio backgrounds, including Modern, Scenic, Solid Color, Cartoon, Christmas, Halloween, Ancient ways series and so on.