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Build.com Reviews Summary
The company has garnered significant criticism regarding its customer service and product handling, with numerous reports of damaged items upon delivery and inadequate support during the return process. Customers express frustration over lengthy wait times for refunds and poor communication, often feeling abandoned after issues arise. Despite some positive remarks about the efficiency of the ordering process and product variety, the overarching sentiment indicates a lack of reliability and accountability. This suggests a pressing need for the company to improve its quality control and customer service practices to enhance overall customer satisfaction.
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Beautiful, nice quality light fixture at a good price. Shipping was fast and well packaged. Will use Build again. Highly recommend.
Great site. It was easy to find everything I needed. Good pricing and delivery was fast. Only one box was slightly crushed but no damage to the glass shelf.
Prices were better than anywhere I looked I purchased Moen faucet had some questions their customer service was excellent in
Helping me install it and my faucet which is an oil rubbed bronze one for my bathtub is beautiful
Bought several Grohe faucets. Prices were excellent and delivery was prompt. One faucet had a defect with the spout. Build worked directly with the company and had a new replacement shipped. Excellent service and support. Will definitely continue to buy from BUILD and highly recommend others to do so as well
I ordered a large number of tiles from Build.com. They arrived less than a week after ordering. However, 2 of the tiles were damaged in shipping. I wrote a quick email to build.com, and within 2 hours they had already shipped the replacement tile. No pushback at all from them. You never know how good service is until you have an issue. Build.com settled my issue quickly and painlessly.
I purchased 3 faucets Delta, the price was reasonable. The faucets were equal to the price I paid. The customer service was excellent. I had a difficult situation, since items had to be delivered during a specific time. The on line chat and the phone support was excellent. The vanity shipper was also great which tells me build.com pays attention to those details and everyone works together. I am remodeling a house and I will check with build.com first because of my experience I will recommend them to my friends.
I ordered cabinet pulls/knobs for our new custom home. Great quality, service was speedy and efficient. I was impressed with the communication and updates when one of the items was back ordered... they updated me right away, gave me an estimated ship date and pulls arrived before that date. Everything was packaged very well. Love all the items! Will definitely use Build.com for all my future building needs.
Purchased the cutlery drawer, love it. It holds 17 knives and I have filled it up. This keeps all knives off the counter and in one local place.
Build.com has an amazing selection of everything you need for a home remodel. Their prices always beat other vendors. Their customer service and advice service is top notch and so helpful in picking the perfect item. Highly recommend them for all your home needs!
This is my first transaction with Build.com, the web site is easy to navigate, the transaction was very easy, the shipping was very fast. I am sure that in the future I will check on Build.com for the item(s) I am looking for, a great business to deal with.
Build. Com made my remodel project so much easier as I could order all of my appliances at one easy-to-use site. I was impressed with the quality and variety products. The bonus was a $700 manufacturer rebate that Was advertised at Build.com.
My contractor suggested this site for ordering parts for shower. Ordered vanity lights, medicine chests & ALL shower parts. Pleased with the website, ease of ordering, quick delivery. Will be using this site for all other home remodeling jobs.
I placed 2 separate orders from Build.com. One was a light fixture, and the other was a ceiling fan. The only issue I have was with the fan. It is listed and marked as oil rubbed bronze, but looks more like flat black. Since it is hung quite high, I decided to keep it, and it looks okay and functions fine. Did not attempt to return it, so I cannot comment on customer service.
Easy to order online. Product great. Size of shower pan was as stated. Will order from Build.com again
Got great deals on door hardware, bath & kitchen sinks and faucets. Great follow up with chat line. Beat Home Depot prices with better selection. Easy to navigate website
I bought some lights from Build and one of the lights was cracked. They sent out a new one right away. Received it and it was beautiful and packed well. Everything I have received from Build has been packaged well.
I have ordered several times for home improvements. Workmen installed them for me. Everything has been as I expected and the workers have asked where I purchased my products. The communications have been good. My only suggestion would be to create a way to directly contact my rep. I'd send a picture, but my project has not been completed.
Madeline Brown helped us through purchase with comparisons, sample carts for review, ordering, returns, and shipments. Many chats, emails, text messages and numerous phone calls to us and for us to warehouse, logistics and other builder.com areas. She was helpful, cheerful and thoughtful. Please extended our Thanks. We feel as though we made a "friend In the business" and a friend! build.com will be our first stop for future major purchases. Shipment arrived and waiting for installers... open the shipping container to find a damaged toilet. Madeline had a new toilet on the way in a couple of hours!. Again thank you!
I love working with Build.com! They are the best! I did a complete makeover with them on a bathroom, from tub, to sinks, vanity top, faucets, etc. Now due to a busted hot water pipe I am now redoing my kitchen! They are the best in expert assistance and quality products! They are amazing if anything goes wrong with your order! I couldn't be more pleased with the customer service and quality of goods! Good job folks!
The worst. Long long hold times. Deceptive website claims quick and easy returns. They willl not take a return on an item that never left the box.
From the business
The Build.com Network of Stores also provides a unique shopping experience. With specialized sites committed to a more narrow focus, you're sure to find exactly what you're looking for. Each site digs into a single home improvement category, and featur...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Andy. Can you please email me your order number to [email protected] I am happy to look into this matter to see why this may have been caused.