Build.comReviews 667

Terrible

January25,2019
As a general contractor, the firs experiences were very pleasant. Had a personal rep I was working with. Then a client did not like some of the items ordered. A couple of months later, the items were returned and i paid the re-stocking fee and shipping. One item that didn't belong with the returns was sent back inadvertently. All the items returned show delivered on their own tracking system,. About $500.00 in total. After a month, i get a bull$#*! answer back from the pro rep. You read it for yourself. I will not do business with them anymore and suggest that you proceed with caution!

"Sorry ive missed your calls. So a few things bud. I know you have been CCing me on prospective clients. At first, I thought this was a good idea, I would take the time to respond and have calls with. After the 10th one that did not result in any new business, I can no longer take the time to do that.

As far as the returns go and the items being sent back that were not build products, We can not issue any refunds because we never got the respected items back. We have a very good process set up for returns and issuing refunds and credit. "I encourage you to call into the 800 number for any future orders or returns.

The cooktop and cookware arrived quickly. I'm happy with the cooktop but the free cookware pitted on first use, boiling water. Disappointing! I sent an email and they politely referred me to the manufacturer. So they just are resellers. If you want any kind of warranty, I suggest buying from a reputable dealer. I did not want to return the entire product box for two cook pots but there should be some easy way to replace inferior products. So I don't know whether they have an honorable return policy. I did take photos.

They used to be good... I have spent $10,000 plus with them. I am trying to get one thing rectified,, Been through 4 different customer Reps all who said they would get back to me. Nothing... No call back... No email... Nada Zero... I will take my professional Hardware/Lighting Plumbing needs elsewhere... I AM COMPLETELY DONE!

We ordered a new vanity for our bathroom and when it was opened we saw that the marble counter was cracked. I immediately called Build.com and the customer service person made my husband take pictures and email them to her before taking any action. She told us that the company would figure out what to do with the 255 pound damaged one... then never got back to us. When I called to follow up, they told me to "just keep it". What am I going to do with a 255 lb. broken vanity sitting in my 1350 square foot house!?! I called back a 3rd time and the person I spoke with said "there are hauling companies in your area". Gee, thanks, next time I'm buying from Home Depot, jerks.

I am trying to find a doorknob that works with a door from 1929, I have had to return a couple of items I bought that didnt work. The first return went smoothly. The second return was like a nightmare. I am out over $150 and not only is customer service not helpful AT ALL, but the 'president' could care less also. They are not customer friendly. The customer does NOT come first with this company. You will waste countless minutes/hours trying to deal with them and it will result in you losing money. Stick with Amazon.

I ordered a cast iron shower pan from a local vendor because I wanted to deal with someone locally and thought I'd get better service. I was so wrong. After waiting almost 5 months to receive the item and getting the runaround from the local place, I ordered the exact same product on build.com, at the exact same price, and had it in my driveway 4 days later. It would have been 3 days but I ordered late on a Thursday and the weekend intervened. Delivery service was friendly and professional, and I received calls during the day to update me on when I could expect the delivery to arrive. Very impressed with build.com and I will certainly order from them again.

The customer service on the phone is far from customer service. They are rude, short, and are not there to help. They put customers on extremely long wait time and are not helpful. DO NOT shop here there are plenty of other retailers that sell the products they do. They are awful. I was not able to return an item and get store credit even though their store policy states that you can return your items for store credit after 60 days.

I have used Build.com for two large bathroom remodels. I researched my needs locally and tried to support the brick and mortar stores. However, they were unable to get the products to me (shower vales, trims, shower bases, and shower doors) in 5 to 7 business days. Build.com was able to research and provide were my products would be shipped, change the locations for better response time and I had them at my home in 7 business days. I received a defect in the shower door (water drop coating was wrinkled), I provided pictures and they sent me a replacement in 3 days no extra cost in shipping. My last bathroom project was quoted $2900 from a locale supplier, Build.com was able to provide the same identical items for $1960. I needed more information on setting the temp on a Moen shower valve and Build.com was able to send me the Manufactures Manuel on all the details in needed.

Purchased vent fan, toilet, sink and faucet, shower faucet, and shower doors from build.com. The products recommended by the consultant were amazing. The shower faucet shower head and shower doors were Miseno brand and were top notch quality the installers were impressed at the quality of these products. Delivery on all products was quick and free. Most important of all was the sales consultant Sophi Paul she made sure I received the best prices and the best products. You will definitely use build.com for future projects.