Build.comReviews 667

Be aware of the items you order. They decide what items are returnable but they don't tell you this at the time of purchase. In my case I ordered a replacement part for my refrigerator. It turned out to be the wrong part and they say it cannot be returned because it is an "appliance". They say they can't accept returns for that manufacturer when the part came from their warehouse not the manufacturers. When I asked where on the ordering page it said this was an appliance or a non returnable item they had no response. Any company that does not accept returns with no questions asked is not a company that you should do business with!

Ordered product and it arrived on time. Transaction complete. End of interactions. Emails start arriving in my inbox on a regular basis. UNSUBSCRIBED NUMEROUS times on the emails. Actually called them last week and spoke to someone who claimed he knew what he was doing. Another email this morning.

Next time I need lights or anything else for a trade show... I WILL SHOP SOMEWHERE ELSE! When people ask to be REMOVED, they should only have to ask ONCE! Not 10 times and plead with a phone call.

I purchased a cast iron kitchen sink which came with some defects in the finish and needed to be returned for a new sink. The local delivery company which delivered the sink missed not only the first scheduled delivery, but also a second delivery needing to set up a third date. Very annoying when you schedule to be home for a day and no one shows, twice. When I needed to return the first sink for a second I explained the poor performance of the delivery company, Build.com not only arranged a change of sinks for me but also changed to a different local delivery company. Everything went smoothly and the new sink is great. I can't thank Build.com enough for their professionalism.
Dan

I have purchased several items over the years with build.com, including bathroom lighting, faucet fixtures, bathroom accessories and ceiling fans. Everything I bought was of good quality. I had two instances that I needed the help of customer service. Both times the representatives were not only courteous and prompt in returning calls and emails, they exceeded my expectations in solving my problems. The most recent purcase was a ceiling fan that was described as having a light kit that used candelabra base bulbs. The ceiling fan that the manufacturer shipped to me was the same model, but they had since replaced the candelabra bulbs with a new design that had an integrated LED panel, which I did not want. I contacted customer service, and I received a call back right away. My representative contacted the manufacturer immediately to begin the return process, and he helped me find a replacement ceiling fan. I was able to ship the other one back free of charge. I highly recommend buying from build.com, and I will definitely do so myself the next time I need to upgrade a fixture in my home.

We ordered a jaccuzzi bathtub and the template for the drop-in template for the tub was not included with the shipment. I emailed and the build.com costumer service got the jaccuzzi company to overnight the template within a few hours of my email - they persisted after the jaccuzzi company initially tried to brush it off. Truly excellent service. Also, they answered all the questions we had about the various types of jaccuzzi bathtubs before we ordered. It was a very positive experience.

Let me start by saying that i never write reviews... until now. We purchased two gold pendant lights from this company. They shipped us one silver and one clear. I called and they were very gracious and apologized. They said that they would issue us a credit and send the gold. They asked us to send pictures of the lights before sending us a return mail label. We did that, and then they asked us to send the pictures again. Which we did. They sent us the return label and we mailed back the lights. It has been a month and we still haven't received our refund. That keep saying they will send it out but haven't done so.

In the meantime, they only sent us one replacement light ( not two as we ordered), and it was silver not gold. So once again we are going through the process of trying to return the light and are running into the same road blocks.

We are owner building a barndominium in Tennessee. This vendor is AWESOME SAUCE! Their reps are excellent, resourceful and gets you the best price.

We had a defective fan and before I could finish saying what was wrong the re said no problem get you a new one coming and pick up label being emailed.

We will now get our electric final! Tried to upload pics but site would not allow me too.

10 out of 5!

Thank you so much Build.com

Purchased a replacement Kichler globe from (via) Build. Unfortunately, it came w/ some construction flaws. Reported this to Build and they had a replacement for the replacement sent out immediately without any concern/picture proof. Extremely accommodating. The replacement was defective as well. I reported it and Build had another sent, all at no additional charge to me. Unfortunately, the 2nd replacement (#3 overall) was worse than the first. At this point, I have given up trying to get a replacement globe of the same quality as our original 6 lights. Used the first one sent but it is hanging somewhat precariously. Expect problem is w/ Kichler. Build has been very customer service oriented.

Placed an order to be shipped to a family member. Simple, right? Not with this retailer!
Long/short, refused to ship order unless I provided a document connecting me to the recipient. $100 worth of specialty lightbulbs, and claimed their internal fraud team needed evidence of relationship!
All they're doing is collecting names, addresses, phone numbers and credit card info to be used for?... in my opinion.
The also complained that I didn't sign up as a customer and checked out as a guest instead!
Many other places to shop. Shame on you Build.com!