BudgetAir.com

Be warned that this is a fraudulent company, I would recommend others to better avoid them at any cost. While I can accept the hidden fees during their booking process, and even that the fact that they requested that I pay more money for the tickets that I had already booked and paid, due to the prices for the tickets had supposedly increased during the time that I made my booking (reliable travel companies would not have you do this if you had already paid for your tickets). However, the fact they issued two economy tickets, when I had booked one economy and one business tickets, is a complete fraud in every possible regard. After not receiving any response from them for 3 full business days, I am now filing a police report.

When something goes wrong the customer care service keeps you engaged in some consoling emails and waste your time. When you provide them with all the documented proofs, they stop responding. I sent them a reference number and a proof of money debited from my account to Budget air for a failed transaction for which the money was deducted but the tickets were not confirmed. I have sent them several emails but they have stopped responding after getting all the proofs.
Previously I was using budgetair but now I have decided to stop others also to use that.

I want to be clear i have used budget air over the past 5 years for my immediate family & and ALL my siblings and cousins. As a family of 4 who own a couple homes in Central america we visit minimum 4 times per year and have have between 10-15 family members along for many family trips all of which book thru budget air. Approx 100 flights for my family booked in 5 years with no issue until now.
I booked my family flight on July 27th 2018. Within 3 weeks of that date i booked 2 additional flights with no issue. I received the normal Booking reservation number and airline reference number.

As it was nearing 1 month from my flight, i looked in to my credit card payments and noticed all others but this one were not withdrawn.

Making the call and being disconnected 3 times and spending 90 mins on the phone. The response was short and sweet " YOU BOOKED IN JULY AND YOUR JUST CALLING NOW". I explained the other bookings i just made and everything was great...

Then lady then said we tried to call the next day July 28th... NO missed calls from any number that day or any day moving forward. I then stated HOW could someone IF? They called not leave a message or send an email?

NO returned calls as they stated they would that afternoon. 5 days later i get an email saying ** sorry about the booking issue the flight has gone up $220.00 please confirm you want to proceed with the booking at the increased prices.!

This is when i became beyond frustrated calling again and taking 3 more attempts to speak with someone. I demanded i have a supervisor call me.

5 more days past by - the prices of the flights are increasing by the day and I am fearful i will not even get a flight for the dates i had already requested along with my family. So i book the flight with Budget air 225.00 more.

I was going to let it all past as life is to short - BUT then my sister & daughter in law both had same things happen.
My sister then sends a email of what budget air emailed her the next day-

Stating the payment didn't not go thru and the booking was not complete even though she received a Booking reservation number.

If this is a policy / procedure how could it be sent to her and i never was notified by email or vmail?!

All i asked is that Budget air refunded me the 225.00 extra i had to pay for an error on their end. I understand everyone is busy and mistakes happen but for a loyal / valued customer spending in my own family of 4 over $30,000 in flights a simple 225.00 would not be to much to ask.

On to today Nov 7 2018

After sharing my earlier review and I'll horrible the service was from start to finish. I was hopeful I would be able to change my review when the $225 refund came to me as promised. They said it would arrive within 5 days and it has been 2 weeks so I followed up yesterday to find out they said they attempted to send it you need to talk to your bank it's not our fault. I asked for a screenshot or proof that they have attempted to send with a money transfer number which they would not provide. I called my bank and the manager said this seems very fishy I don't know what's happened and can't see any money attempted to be sent to me. Just when I thought budgetair customer service couldn't get worse they topped themselves again. I will update again if and when I ever get my refund as promised by them

Truly speaking BUDGET AIR SUCKS! The worst service I have seen in my entire life. I booked the tickets for $CAD 1507 and they charged me $CAD 1548. When I tried to reach them their customer service gave me unrelated replies and told me that its the bank charges. I confirmed with my bank and they haven't charged me anything as they showed me in their system.
Not only that it was just a matter of few dollar so I let it go and than again after 15 days of booking they refunded my $cad 1548 and charged me more $CAD 1575 without my consent which is complete for of cheating. I called their customer service and they told me its conversion charge.
How the hell you guys are changing my ticket price after 15 days of confirmed booking.
This is a complete customer cheating and I have approached the consumer protection forum as well for the help. This time I will not tolerate as it is just wasting my time since last 15 days calling their customer service and not responding to my issue.

I would be extremely wary of booking through this company. I booked via their website for a flight to Thailand. The booking appeared to go through and the money came off my debit card, however, no booking confirmation arrived. Calling Customer Service to try and get it sorted was very distressing, to say the least. Their staff are extremely rude, they hang up on you and their customer service number is not free. They admitted they could not find the booking and the only way I got my money back (£590) was to raise a dispute with my bank. I had read bad reviews before but I thought I'd risk it to save a bit of money. As it turns out by the time I had paid the telephone bill, I was actually worse off. Avoid if at all possible.

I have always heard that cheap is never cheap. Maybe with the BudgetAir it is cheap if everything goes according to the plans... if not, then it becomes double expensive. I made a mistake - I admit: I booked a flight in September instead of October. I realized it 5 minutes after I made the reservation, I directly tried to contact BudgetAir hoping to get some advice what can I do to safe 1300 euro I've just paid for the flight. It was Saturday evening, so the office was closed but BudgetAir has an emergency call. Nobody picked up the telephone - I tried to phone on Saturday, on Sunday, nothing. I wrote directly an e-mail with a question about a possible date change - no response. Finally on Monday I got someone on line and after 15 minutes of waiting I heard the date change is possible if I pay 1770 euro... For this price I can just buy a new ticket, so what kind of a date-change is it? I said I would think it over. When I thought it over, I e-mailed the office one more time to ask for the specifications of the ''new'' flight - no answer. Later on I heard that such a specification is not possible, but why wasn't I anserwed via mail? Actually, yes, I have got an answer ''I understood you have been helped by my colleague, so I think I do not need to answer your e-mail anymore. If you have more questions, please contact me''. I did have more questions, about a possible restitution, which is mentioned enigmatically in the conditions of BudetAir, about a change of a name - I have not got any answer on it. So I phoned again. I will not describe the conversation any more but in a summary I can say: if you make a mistake, forget it - do not waist your time on trying to get some support, possible help. You will not get it. Pity for your time. Unless you want to pay 1770 euro for a ''changing'' of the date of your flight. I also was not informed about the possibility to get the flight-tax, which you can get if you do not use the ticket. Possibly this will also be not possible with BudgetAir, while it is possible with Transavia, KLM, Lufthansa, and others. In a summary - maybe you can get a cheaper ticket via Budget Air, but do not expect any pro-active attitude if you need help, any attempt of support, they do not care about helping you. Do not waist your time on phoning, e-mailing. So, this was a less for me, that it is better to pay 200-400 euro extra to reliable companies, which in case of a trouble will support you and look for a solution together with you, than trying to safe this money using a company which only takes care of themselfs. (my booking number BA-*******,@budgetair: you do not need to say you are sorry, etc. if you are realy sorry, think together with me, how to solve the problem. There are still four days to the flight...)

My experience with BudgetAir is terrible. The customer service received was terribly disappointing. I wanted to cancel my tickets 8 hours after the purchase for family emergency, and the customer service representatives hung up on me five times.

The rates are not advantageous and dealing with BudgetAir ended up costing me over 300$ more than with any other agency. They will never have business coming from me again, and I strongly recommend against using their service.

Total SCAM... budgetair.com... FRAUD. BEWARE BEWARE
Total SCAM... budgetair.com... FRAUD. BEWARE BEWARE
Total SCAM... beware.
FRAUD

BudgetAir.com

BIN - *******

Booked ticket for father in a family emergency (accident).

They took the money.
Then did not send any ticket.
Next day notified that ticket not booked.
Sent us a refund email also.
But we NEVER recieved any refund. INR *******. 00 ($1100)

All numbers on the website are fake. No number goes through.

Tried contacting on Twitter: they replied giving all false information. Gave false numbers which did not work.

Have been struggling for last one month to get my money back. They don't reply to emails.

My bank is saying no refund recieved from Budgetair.com.

Absolute harassment.

HOW THEY SCAM PEOPLE:
Out of 10 tickets they book 6 and do fraud with 4. This is how they scam people. So some will get ticket and some will be screwed & scammed.

Google online and you will find multiple posts of their fraud. There is a Facebook page showing all their frauds.

BEWARE BEWARE BEWARE

We booked this flight for 3 people and the card was charged with $1500+. We need this flight right away and it was cancelled. They told us that the refund will take 5-10 days! Now how can we book another flight? That is not a small amount of money! And customer service sucks, they don't reply to your email. We should have booked it directly from the airline. How do you compensate this? Will never recommend this site. Never again!

After purchasing my family tickets through Budgetair we started our trip on July 12th, 2018. Due to an emergency, we needed to change the date of the last leg of our trip. We tried unsuccessfully to contact this company by phone, the waiting time was more than 40 minutes and all these were international phone calls. Finally we decided to contact them by email, our message was answered one week after it was sent and only three days before our return flight. They promised to contact the airline and find out the penalty, if any, for the change we requested. Nothing else was ever received from them, so we were forced to buy new tickets for that part of our itinerary.
Their customer service is nonexistent and this company shouldn't be allowed to even exist and continue cheating travelers like us.

I booked a round-trip flight on this travel website but they did not issue me with an e-ticket and worse, they sent me an email asking me to pay for an additional amount on top of what I have already paid in full.

August 14,2018 - I made a roundtrip flight booking for 2 persons to Mexico from LA, on October 24-28,2018, through this travel website as I was redicted to them by the travel app, WEGO. Consequently, I received via email a booking request acknowledgment and was informed that I will be receiving my e-ticket in a separate email. At first, I was confused on why my e-tickets were not sent to my email right after they confirmed my payment. Upon checking their website, it was indicated there that they usually send the e-ticket within 24 hours.

August 15,2018 - upon checking, no e-ticket was issued nor sent to my email, considering that 24 hours had already passed.

August 16,2018 - upon checking my email, I was surprised to receive an email from BudgetAir stating that I have to pay an additional cost for the flight booking I made and I have to settle it on August 15,2018, on or before 23:45, to ensure the price and availability of my trip. The email was sent at 11:46 PM on August 15,2018. I got confused about why I have to pay an additional cost when I have already paid it in full on August 14,2018. Had I known that it would amount to WAY more than the initial price I paid for, I wouldn't have booked it in the first place. After so many times of booking flights online, this is the very first time I have experienced this kind of situation.
I contacted BudgetAir and the agent I spoke with had an English accent that was so difficult to understand. If I understood her correctly though, I believe she told me that the prices of the flight increased that's why they were charging me additionally. I informed her that is not how it should be since I paid 2 roundtrip tickets in full at the amount they indicated on their website otherwise I will demand a full refund if they will not be able to render the services that I paid for. Sensing that our conversation is not going anywhere since I could even barely understand what she's talking about as her enunciation is so poor, I decided to just end the conversation. I will request my bank for reversal of the charges and I will definitely report BudgetAir to IATA!

Having booked a flight on Sunday morning I found out a couple of hours later that my friend's plans had changed and I needed to cancel the trip. According to consumer protection laws, I have a right to cancel the flight within the same day at no charge. I contacted budget air by email and tried to call their emergency number as it was a Sunday. They subsequently called me back and left a message asking me to contact them immediately. I tried the number which I received the call from and it went to an answering machine which said to call the emergency number. I subsequently tried the emergency number approximately 10 times on the same day and the number just continued to ring. There was clearly no employee present in the office on this day as I let the phone ring for at times 15-20 minutes. I also sent a number of emails asking them to cancel my flight. I finally managed to contact the company on Monday morning and they informed me that the flight couldn't be cancelled free of charge as it was now the following day and despite my protestations, they maintain this view. It is clear that the company did not provide a sufficient service to allow my complaint to be managed immediately and I should have been offered a full refund.

I booked 3 tickets from Baltimore to Charolette about 3 weeks ago. I haven't received any confirmation yet. I called Southwest Airlines but apparently they don't have any tickets under my name. I expect a full refund immediately. Please note that if I do not receive a refund immediately, I am not going to stop here. I am a journalist and I have a huge social media presence. If things don't work out, there will be consequences. I will post on every social media platform possible and make sure not a single person buys tickets from your platform again. This is by the way coming from 3 weeks of frustration and constantly trying to contact you so I hope you understand.

Without a doubt, the most horrendous booking experience I have ever endured. I had been trying to reach someone at their service center. When I finally got through after waiting ~40 minutes, my call was dropped not once, not twice, but 3 times. While trying to change a destination due to a travel emergency, a previous flight had been cancelled (without consent). When I finally reached someone, we spent the next 40 minutes seeing what the cost would be. When the final total to change came out to be more than the initial flight, I told her at that point it no longer made sense. She told me my flight had already been cancelled, and I had no choice but to pay for this one. I told her I would call back after taking some time to digest the new information. When I called back, I was informed that my previous flight, that had already been paid for, was now cancelled.

Please, I urge you, read these reviews with caution and choose *any other airline*.

I will never, ever recommend this company to any person.

Having just made a booking online I received an email confirming my booking only to receive another email an hour or so later saying your booking has been cancelled'. The worst thing about it that they will refund me in 3-5 working days time which is the biggest cause of concern considering I'm abroad and have limited funds in my account and cannot make a further booking until this refund come through.
I now have to extend my hotel stay until this money comes back into my account and hope the ticket is still the same price otherwise I'll be paying well over the odds because of this stupid stunt!

Having spent 25-30 on hold calling from a foreign country and paying extortion call rates I was greeted by Indian customer so-called centre, I explained my situation and he hung up on me!
Then I called back and spent 35 mins on hold to be greeted by another Indian call centre agent this time a female. I again explained my situation and all I wanted them to do was reverse my transaction because the money was still pending' but they didn't understand this. How dumb and stupid can someone get! After 3 minutes if this she hung up on me too.

No reason was given for the cancellation!

What a disaster! What a joke! What a horrible company to deal with!
Never book with this company!

I haven't received any emails back from the company to date!
I hope my money is refunded at least!

Zero out of ten!

DISGUSTING AND APPALLING

I have never been more stressed or angry! I booked with skyscanner who used budgetair.com a ticket worth $2800! I recieved an email of acknowledgment but no eticket. I figured I had just paid this money. Maybe they made a mistake. I spent over $100 to get a cab to the airport. 4 hrs early as I'm ALWAYS early to wait in line to get to the desk to find out qatar had NO ticket for me.
For 2 hrs I tried your phone number. Checked my emails. NOTHING. Completely uncontactable. I waited up until I couldn't get on the flight in tears. I needed to be in NZ with my friends and I WASNT. I then had to catch a cab home and book a hotel for the night.
I got an email 6 hrs later saying I had taken too long to process the ticket and so it didnt go through. Well why did you tell me it had processed and take my money! I was so angry! I booked another ticket today wirh another company and will NEVER use budget again. EVER mo matter how cheap their flights. Your company is a joke