BudgetAir.com

Absolutely terrible. I bought a normal prized ticket - with clear arrival and departure from Belgium to India and back- via BudgetAir.

In a span of a week and a half, they have changed my ticket at least 5 times - it's almost daily. It's not safe for a female to travel to India without proper arrangements. I'm going for the first time, and I need a driver to pick me up when I arrive in India, and you keep changing my times. And, on the way back, instead of arriving at 10am in Brussels Airport, I arrive at 10:30pm - close to midnight, and then still have to catch a train out to Ghent. Absolutely unacceptable for single, female travellers. They need to be fair and careful.

I truly don't understand how this company thinks it is appropriate to allow their partner Aeroflot to keep changing my arrival and departure times!

If you don't have the ticket available, don't advertise it.

Hannah Albarece
*******923

DO NOT USE - TERRIBLE CUSTOMER SERVICE

I booked a flight approximately six months ago with Budget Air, the airline they used was Jet Airways. With the issues Jet Airways are having, they have been emailing me for the last few weeks with cancellation and rescheduling changes. I have been attempting to contact Budget Air for over two weeks, I have called their customer service number every day, at least four times, and been on hold for over 20 minutes each time. I have sent seven emails, to receive one reply with a different customer service number, which again got no response.
Finally today someone answered, to confirm yes the flight was cancelled, and they would contact me at some point within 24 hours to discuss if I'm entitled to a refund. My response was not particularly kind! Why would I not be entitled to a refund when they have booked my flight with a company cancelling most of it's flights for the last month!
I am now waiting to see if I will receive a refund, whilst hoping the prices don't go up more for my flight in a week!

USELESS CUSTOMER SERVICE, POOR COMMUNICATION - AVOID

I've booked several flights from this organisation and have been given those discount code, which supposedly would expire one year from when I get it.

I tried to book more flights using the discount code but it DOESNT work. I've tried 5 different times and I cannot seem to get the code to work. It has been so frustrating to get a code to work. To be honest it is only about $11 off but on principal if a discount is honoured then it SHOULD be honoured as EASILY AS POSSIBLE. This has been an EXTREMELY difficult exercise to get this to work.

Customer service showed no empathy and is so robotic in their response.:

"
- Check if all spaces are deleted at the beginning and at the end of the code
- Don't return to the previous page after entering the code
- Check if you haven't mixed up 0 (the number) and O (the letter)
- Check the validity of the code. The code is valid for 1 year from your booking date.
- Use the same email address as during booking
- Valid on flights only"

Yes it's none of the above. I've tried 5 times with clean search and tried again and again and filled in all the fields AGAIN and AGAIN and not being able to use the discount code.

Terrible organisation to be dealing with.

Normally you pay for what you get. Pay a little bit more and you will get better service and transparency. I don't feel budgetair showed and transparency. They should just honour the code without question rather than be stubborn and NOT let their customers get their code to work.

Absolutely appalling customer service.

After noticing a typo in a name on the ticket I checked the website which states to phone if the flight was within 4 days. In the first call I was on hold for 32mins before I gave the customer service' rep my booking information. I advised her of the issue with the name on the ticket and She took the booking details and then stated the the computer was running slowly today. After waiting for 4 min without hearing anything I asked if she was still there and she stated yes, I'm here you need to wait'. After waiting another 4 mins I asked if she was there and did not receive a reply. I waited another 3 mins regularly saying hello' and are you there and didn't get a reply.

Hung up and called back immediately. On hold for 28 min before being connected. Again gave the booking details and was told to wait. I waited 6 min regularly saying hello' anyone there'. I stayed in the line this time as I could hear background noise including laughing (I'm glad they were having a great time at work while I waited and called out to them). Eventually the lady answered my calls and stated I needed to send an email to amend names.

I advised her that the website states I need to contact via phone as the flight was within 4 days. She stated that she was unable to do it and I needed to send an email.

The email was sent three hours ago and I am yet to receive a reply. What absolute rubbish customer service. I am a frequent traveler and rarely write negative reviews, however this company is the worst I have come across.

What an absolute waster of 1.5 hours of my life. Thanks for nothing.

THE WORST EVER - Save yourself the trouble and do not ever, under any circumstance, buy plane tickets with them. I unfortunately did. I bought a ticket to Singapore at quite a low price and the next day, the prices for tickets to Singapore went up considerably. To my utter shock, I received an email the next day from BudgetAir saying they cancelled my tickets and that it was due to my credit card "not going through". Extremely surprised, I contacted my credit card to see what the problem was. They told me there was no problem at all - in fact, BudgetAir did go through with the transaction but cancelled it subsequently. I called BudgetAir to understand what happened and to top off the already bad experience, the employee was a disagreeable, inconsiderate man who screamed at me on the phone and told me that he could do nothing to help. After trying to have a conversation with him and failing, I told him I'd have no choice but complain, to which he replied "oh, please go ahead and do so!" and hung up on me. My friend later told me she had a similar experience to mine - BudgetAir cancels tickets when the prices are low and they could sell them for higher a few hours later. NEVER AGAIN for me.

Do not use this website! This is the worse agent/website you can ever use for any bookings. They do not share with you all the details and keep on charge additional unjustified charges. They kept on taking small amount from my account and i didn't know why. Other then that, they made an error in my booking and refund to cancel it without having me pay additional "Service Charge". When i spoke to the customer service (which was a chargeable international call), they claimed that i was "lying" about my error and did nothing about my request. Worse customer service ever, and i would never recommend it to anyone.

When booking through agents, they will tell you the price may vary based on the exchange rate. But when BudgetAir invoice you, they specific indicate "The following products will be charged directly by the charging companies in the following currencies" (CAD in my case), with this statement, I assume if I pay with CAD Credit Card, there will be no exchange happen.

Assumption is not reliable. Apparently their charging companies don't always charge you in the currencies as they mentioned, exchange happened and you have to pay for extra amount. When I tried to reach out to their customer service, first they directed to Westjet, after that they told me is my bank's problem... At the end, customer service told me, that their website is based in the States, so there is currency exchange and you can hang up the phone now.

I am confused, BudgetAir, you said you will charge me in CAD, what's the point of giving false statement at the first place?

I booked our flight for 5 people and received booking confirmation that it was succesful, went to sleep and only to find out through email that they have to cancelled it but already got the huge amount of money, They expect customer to understand but HOW ABOUT US? Called many times and nobody was picking up the call! You left us with all these troubles, no conscience? Where will we get that huge amount of money to get a real airline tickets for our trip. You people dont deserve to have a business With this kind of customer service. Lessons learned -never again... you dont even deserve 1 star at all, if there is 0 star in the selection, i will give you that.

TLDR; Rude, unprofessional, disrespectful. Their site crashed when booking and got charged twice. Needed a refund and then got yelled at by a BudgetAir supervisor.

I had booked budget air and when I submitted my credit card information, the website crashed and reported that there was no transaction in place (it said charged $0). I made another transaction and found out later that the transaction happened TWICE! I emailed them asking to refund the first transaction but to no avail. When calling, they said the email was not received and a refund would only be made if an email was made within 24 hours. Called BudgetAir multiple times and showed proof of the email being sent within a couple hours of the transaction and was dismissed by multiple employees and then spoke with a supervisor. Ended up with the supervisor yelling at me too! They're not professional or respectful at all!

I was soo upset when I see the message in my mail that I need to pay extra amount min additional amount for their mistake from my pocket and I got this message
"Unfortunately, your booking request on BudgetAir failed. During the booking process, the airline provided us incorrect seat availability for the price you selected, but regrettably, we were unsuccessful to rebook your seats. However, we can offer you the same flight for a higher price.
You have the following options:
- Yes, I want to book the trip at the higher price.
- No, I do not want to book the trip at the higher price.

Yes, I still want to book the trip:
Click on the link at the bottom of this email and pay the outstanding amount. As soon as your payment has been received, you will receive your confirmation and e-tickets. Please, pay before ** February 20** 02:45 to ensure price and availability of your trip.

No, I no longer want to book the trip:
You can ignore this e-mail. When we don't receive any payment, we will automatically start the process of refunding your payment the next day. Due to the processing time at banks and credit card companies, it can take up to 10 days before your refund is available in your account. Unfortunately we cannot influence this processing time. "

And within 10 days flight price will change more then 30% near to half price, just Today I experienced this, this is fraud, I never recommend "budgetair.com"

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Budget air don't even deserve a 1 start, but I can't leave any less, I have found out that the Budget Air is company who isn't helpful to it's customers in any way or form, I purchased 3 flight tickets online, I had to contact them asking them to cancel two of the tickets and they completely denied my request, even though I had purchased and paid for a premium service during purchasing my flight tickets, but they lied and told me that they free of charge changes or cancellation that the service I purchased covered for it wasn't covering if the airlines doesn't cancel the tickets, only covers Budget air's own fees, this is clearly cheating people and I will be taking legal action against this company to get my money back, as I strongly believe that they have cheated, during purchase there was no mention of their service only covers their own fees or anything else on there, but clearly showed the following:
Premium Service:
Cancellation or Changes Free of Charge
I would not recommend this company at all to anyone, don't purchase from this company, not unless you don't mind being cheated for your money. Even when I contacted them someone from India in call centre answered who was told to repeat the company's instructions over and over again and to be helpful in any way.

What an absolute shambles this firm is! Nearly ruined our New York trip. A simple name change (Dave to David), that should have taken a few minutes once Budget Air had notified British Airways of the need to change nearly turned into a full cancellation and re-booking simply because their "procedures" took time. As it was, had they managed to initiate the change, they would have charged me over £100 for doing so (where is the justification there too?).

British Airways said there was no excuse for the delay in doing this and that they would make the change as soon as Budget Air requested it. They never did. We ended up turning up at the airport on the day, going to the British Airways desk and within 15 minutes and at no charge, the job was done. Thank you British Airways - great service.

Budget Air you have no idea the stress you cause your unfortunate victims just because you are greedy b******s who couldn't organise a p*** up in a brewery! 6 phone calls to your firm in one day, including 3 to your emergency telephone number, none of which were answered and all simply dropped out after 20 minutes on each occasion indicating the type of customer service you offer to your customers. I can honestly say that this has to have been one of the worst travel booking experiences I have ever had in my life. Needless to say, you won't be getting my business again nor anyone else's if they read this and have any sense.

You don't deserve to be in business and to be honest, you shouldn't be - hiding behind a Dutch company registration so you don't have to belong to a customer protection body such as ABTA, as you would if you were based in the UK. Rip-off. Stay clear. Never again!

ILLOGICAL PEOPLE TO DEAL WITH!

I paid a flight from MNL-STL-MNL and needed to cancel the return ticket since I got sick. I was told that it cannot be refunded. Which is okay, thus, I just worked with my insurance for the said incident.

But what happened after is unimaginable, I just asked Budgetair to send me an email about how much the cost of the return flight is and these events transpired:

1. Email is not being answered until you call for follow up.
2. Email is stagnant for a week, no acknowledgment whatsoever
3. You will be on the line waiting for an hour just to talk to someone from customer service WHICH I PAID PREMIUM SERVICE FOR (waste of money and time)
4. I paid almost $1500 for the entire ticket and they said the the return flight is only $100 and they said that this is the amount I can file with the insurer --- REALLY?! WHERE ON EARTH CAN YOU BUY A RETURN FLIGHT TICKET FOR 8,242 MILES FOR ONLY $100?! If that is the case everyone can just hop in on a plane from STL to MNL every week. It is an ILLOGICAL COMPUTATION.
5. INDIAN customer service doesn't know how to listen, and empathize - BASIC OF CUSTOMER SERVICE

So my parents booked a flight online to curaçao. BudgetAir fraudulently made it seem like there were only 2 tickets left so my mother booked quickly. Not realizing there was a 10 hour layover prior to a 45 minute flight home which was starting at 9:45 pm. We called budget air and they said they could cancel it but they would need to charge a fee for the cancellation. My parents had the paperwork printed out where it clearly said "no cancellation fees during the first 24hrs after booking". We called (what seemed to be India) and sat on hold 3 times. Each time explaining the situation and the written policy. Each time budget air (mid sentence) said "you aren't letting me speak" and hung up. Well where I'm from, explaining what happened doesn't require interjection from the other party until the explanation is complete. We have spent about 6 hours on hold now between budget air, mastercard and westjet.
The biggest scam here is the fact that we have 24 hour cancellation free through westjet, but this company wants to wait 48 hours to see if westjet will charge them (and therefore us) a fee that should be not charged.

In the end westjet was the more economical price and it even dropped the price when we went back to book with them directly.

DO NOT USE BUDGET AIR. THEY ARE BASED IN INDIA AND YOU WILL HAVE NO GROUND TO STAND ON