On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Using this service turned what should have been a simple event setup into a deeply frustrating ordeal. The interface feels outdated and confusing, with essential settings hidden or poorly explained. When problems arose, support was slow and ineffective, allowing issues to drag on as deadlines closed in. Fees felt unjustified given the lack of real help. For organizers who need reliability and clarity, this platform adds stress and delivers little value.
I strongly advise avoiding Brown Paper Tickets. Working with this company is a miserable experience. Every process drags on with no sense of efficiency. Those in charge appear satisfied with doing just enough to make money while ignoring the needs of customers. Customer service is agonizingly slow and often outright rude, turning what should be simple interactions into exhausting battles. This company leaves you feeling undervalued and completely ignored.
Brown Paper Tickets is without question one of the worst companies a person could ever work for. The so-called leaders are a complete disappointment—idle, detached, and utterly incompetent. Nothing meaningful ever gets done because those in charge seem more interested in showing off than leading. Many act with open hostility and arrogance, speaking down to employees as if respect were optional. It is a place that drains your motivation and punishes anyone who dares to care about their work.
This platform completely robbed us. As new business owners, we entrusted them to handle ticket sales for multiple shows, and to this day, they've never released the funds. There's no way to reach an actual person, only silence and false promises that lead nowhere. Their deceit forced us to drain our own savings just to keep our theatre alive, and the damage it caused was crushing. Years have passed, and they still haven't made things right. They pocketed money from families who supported our work and left us with nothing. This company is a disgrace, untrustworthy, predatory, and destructive. Avoid them at all costs.
The ticketing system worked, but the moment a problem arose, the whole process collapsed. Refunds dragged on forever, and customer support provided barely any meaningful follow-up. Every response felt scripted and detached, showing no understanding or concern for the actual issue. When money and time are at stake, hollow reassurances are infuriating. The lack of urgency and responsibility made the entire experience feel careless, unprofessional, and completely dismissive of customers' needs.
The customer service is an absolute disgrace. No one takes responsibility for anything, and every interaction feels like you're dealing with people who just don't care. All that matters to this company is squeezing out every cent. Brown Paper Tickets is nothing more than a greedy, careless mess that takes advantage of customers who trust them. Save yourself the anger and disappointment—this company is not worth a single moment of your time.
I purchased tickets years ago for an event that was cancelled, yet I am still empty-handed. Reaching their so-called support was like shouting into a void, and when I finally got through, the response was dismissive, cold, and absolutely worthless. No effort, no accountability, nothing but empty words. After all this time, my money is still gone, and it feels like I have been strung along and ignored on purpose. This company treats customers with contempt and gets away with it.
The management and leadership of this company are disgraceful. They manipulate independent artists and small businesses, taking advantage of hardworking people trying to earn an honest living. It is shocking and cruel that anyone in a position of power would treat others this way. Their actions are unethical, exploitative, and completely unforgivable.
Avoid this company at all costs. Management operates without honesty or integrity, and any promise of payment is meaningless. This company should be condemned for its behavior.
I have been trying to contact Brown Paper Tickets for years because our money has still not been released. My organization partnered with them to sell tickets for an event and not a single cent has been paid out. Every attempt to reach someone results in nothing but automated replies and yet another form to complete, leaving this situation unresolved and infuriating.
The platform itself is functional, but customer-facing support feels detached when problems arise. When an issue occurred, responses were slow and overly templated, offering little sense of accountability. The experience gave the impression that once a transaction is complete, follow-up concerns are treated as an inconvenience rather than a priority.
Brown Paper Tickets provides horrible service to its clients. It's a huge waste of time dealing with this company because it's very inefficient. Payments are always sent late, and you'll often have to wait for long periods before getting what you're owed. You'll waste a lot of time waiting, and you'll also wait a lot of time trying to reason with the company's useless and clueless customer service!
I paid for convention tickets and received absolutely nothing in return. Reaching out to customer service led nowhere, only automated emails and no real response. In the end, the tickets never arrived and the money was never returned.
I paid for convention tickets and received absolutely nothing in return. Reaching out to customer service led nowhere, only automated emails and no real response. In the end, the tickets never arrived and the money was never returned.
I have been trying to contact Brown Paper Tickets for years because our money has still not been released. My organization partnered with them to sell tickets for an event and not a single cent has been paid out. Every attempt to reach someone results in nothing but automated replies and yet another form to complete, leaving this situation unresolved and infuriating.
Using this service turned what should have been a simple event setup into a deeply frustrating ordeal. The interface feels outdated and confusing, with essential settings hidden or poorly explained. When problems arose, support was slow and ineffective, allowing issues to drag on as deadlines closed in. Fees felt unjustified given the lack of real help. For organizers who need reliability and clarity, this platform adds stress and delivers little value.
Brown Paper Tickets provides horrible service to its clients. It's a huge waste of time dealing with this company because it's very inefficient. Payments are always sent late, and you'll often have to wait for long periods before getting what you're owed. You'll waste a lot of time waiting, and you'll also wait a lot of time trying to reason with the company's useless and clueless customer service!
The platform itself is functional, but customer-facing support feels detached when problems arise. When an issue occurred, responses were slow and overly templated, offering little sense of accountability. The experience gave the impression that once a transaction is complete, follow-up concerns are treated as an inconvenience rather than a priority.
Avoid this company at all costs. Management operates without honesty or integrity, and any promise of payment is meaningless. This company should be condemned for its behavior.
I strongly advise avoiding Brown Paper Tickets. Working with this company is a miserable experience. Every process drags on with no sense of efficiency. Those in charge appear satisfied with doing just enough to make money while ignoring the needs of customers. Customer service is agonizingly slow and often outright rude, turning what should be simple interactions into exhausting battles. This company leaves you feeling undervalued and completely ignored.
The ticketing system worked, but the moment a problem arose, the whole process collapsed. Refunds dragged on forever, and customer support provided barely any meaningful follow-up. Every response felt scripted and detached, showing no understanding or concern for the actual issue. When money and time are at stake, hollow reassurances are infuriating. The lack of urgency and responsibility made the entire experience feel careless, unprofessional, and completely dismissive of customers' needs.
Brown Paper Tickets is without question one of the worst companies a person could ever work for. The so-called leaders are a complete disappointment—idle, detached, and utterly incompetent. Nothing meaningful ever gets done because those in charge seem more interested in showing off than leading. Many act with open hostility and arrogance, speaking down to employees as if respect were optional. It is a place that drains your motivation and punishes anyone who dares to care about their work.
The customer service is an absolute disgrace. No one takes responsibility for anything, and every interaction feels like you're dealing with people who just don't care. All that matters to this company is squeezing out every cent. Brown Paper Tickets is nothing more than a greedy, careless mess that takes advantage of customers who trust them. Save yourself the anger and disappointment—this company is not worth a single moment of your time.
I purchased tickets years ago for an event that was cancelled, yet I am still empty-handed. Reaching their so-called support was like shouting into a void, and when I finally got through, the response was dismissive, cold, and absolutely worthless. No effort, no accountability, nothing but empty words. After all this time, my money is still gone, and it feels like I have been strung along and ignored on purpose. This company treats customers with contempt and gets away with it.
The management and leadership of this company are disgraceful. They manipulate independent artists and small businesses, taking advantage of hardworking people trying to earn an honest living. It is shocking and cruel that anyone in a position of power would treat others this way. Their actions are unethical, exploitative, and completely unforgivable.
This platform completely robbed us. As new business owners, we entrusted them to handle ticket sales for multiple shows, and to this day, they've never released the funds. There's no way to reach an actual person, only silence and false promises that lead nowhere. Their deceit forced us to drain our own savings just to keep our theatre alive, and the damage it caused was crushing. Years have passed, and they still haven't made things right. They pocketed money from families who supported our work and left us with nothing. This company is a disgrace, untrustworthy, predatory, and destructive. Avoid them at all costs.
This company is nothing short of a scam. They make big promises about payments, but once the event is over, they disappear with the money. No explanations. They pocket the ticket sales and leave you with nothing. It's infuriating and completely unethical. I was lied to repeatedly. It feels like being robbed in broad daylight. Stay far away from these people.
I cannot believe this company is still allowed to operate. We paid for ticketing services and were met with complete silence once they had our funds. No refunds, no updates, no accountability—just months of being ignored while our event suffered. This wasn't just poor service—it felt like a scam, and the damage they caused still lingers.
Brown Paper Tickets is an absolute nightmare to deal with. I cannot recall a single transaction that went smoothly—there is always some mess. What it makes even more infuriating is the customer service. They are not just useless—they are flat-out rude and dismissive. Instead of solving problems, they make everything worse with their attitude and complete lack of effort.
I paid for tickets months ago, and when the event was canceled, the company vanished into thin air. No refund, no responses - just complete silence. I sent emails, messaged on social media, and tried every possible way to get help. Nothing. Not even a basic acknowledgement. It is absolutely disgraceful that a company can snatch you money, fail to deliver, and then act like you don't exist. The customer service is a joke. This isn't just a bad service - it's outright disrespect. I'll never spend another cent with this company.
The peoplke at BPT are dishonest and shameless. They make bold promises about payments of what they owe and never follow through—not a cent. Trying to get answers is a complete joke. You won't get help, only could, robotic replies that go nowhere. There is zero accountability, no intention to resolve anything. Choosing them was a massive mistake I regret every day. Do not fall for the same trap. You'll end up frustrated, ignored, and cheated.
Awful trusting and dealing with the company, it was my biggest mistake doing business with them! Beware of this company, they are fake! They will lie to you and make all sorts of excuses to hold your money back!
I'm so exhausted going back and forth with management who still doesn't pay! I heard a lot have been complaining as well and I think It's time to take legal action! They've become very unethical and the staff were rude too!
