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Using this service turned what should have been a simple event setup into a deeply frustrating ordeal. The interface feels outdated and confusing, with essential settings hidden or poorly explained. When problems arose, support was slow and ineffective, allowing issues to drag on as deadlines closed in. Fees felt unjustified given the lack of real help. For organizers who need reliability and clarity, this platform adds stress and delivers little value.
I strongly advise avoiding Brown Paper Tickets. Working with this company is a miserable experience. Every process drags on with no sense of efficiency. Those in charge appear satisfied with doing just enough to make money while ignoring the needs of customers. Customer service is agonizingly slow and often outright rude, turning what should be simple interactions into exhausting battles. This company leaves you feeling undervalued and completely ignored.
Brown Paper Tickets is without question one of the worst companies a person could ever work for. The so-called leaders are a complete disappointment—idle, detached, and utterly incompetent. Nothing meaningful ever gets done because those in charge seem more interested in showing off than leading. Many act with open hostility and arrogance, speaking down to employees as if respect were optional. It is a place that drains your motivation and punishes anyone who dares to care about their work.
This platform completely robbed us. As new business owners, we entrusted them to handle ticket sales for multiple shows, and to this day, they've never released the funds. There's no way to reach an actual person, only silence and false promises that lead nowhere. Their deceit forced us to drain our own savings just to keep our theatre alive, and the damage it caused was crushing. Years have passed, and they still haven't made things right. They pocketed money from families who supported our work and left us with nothing. This company is a disgrace, untrustworthy, predatory, and destructive. Avoid them at all costs.
The ticketing system worked, but the moment a problem arose, the whole process collapsed. Refunds dragged on forever, and customer support provided barely any meaningful follow-up. Every response felt scripted and detached, showing no understanding or concern for the actual issue. When money and time are at stake, hollow reassurances are infuriating. The lack of urgency and responsibility made the entire experience feel careless, unprofessional, and completely dismissive of customers' needs.
The customer service is an absolute disgrace. No one takes responsibility for anything, and every interaction feels like you're dealing with people who just don't care. All that matters to this company is squeezing out every cent. Brown Paper Tickets is nothing more than a greedy, careless mess that takes advantage of customers who trust them. Save yourself the anger and disappointment—this company is not worth a single moment of your time.
I purchased tickets years ago for an event that was cancelled, yet I am still empty-handed. Reaching their so-called support was like shouting into a void, and when I finally got through, the response was dismissive, cold, and absolutely worthless. No effort, no accountability, nothing but empty words. After all this time, my money is still gone, and it feels like I have been strung along and ignored on purpose. This company treats customers with contempt and gets away with it.
The management and leadership of this company are disgraceful. They manipulate independent artists and small businesses, taking advantage of hardworking people trying to earn an honest living. It is shocking and cruel that anyone in a position of power would treat others this way. Their actions are unethical, exploitative, and completely unforgivable.
Avoid this company at all costs. Management operates without honesty or integrity, and any promise of payment is meaningless. This company should be condemned for its behavior.
I have been trying to contact Brown Paper Tickets for years because our money has still not been released. My organization partnered with them to sell tickets for an event and not a single cent has been paid out. Every attempt to reach someone results in nothing but automated replies and yet another form to complete, leaving this situation unresolved and infuriating.
The platform itself is functional, but customer-facing support feels detached when problems arise. When an issue occurred, responses were slow and overly templated, offering little sense of accountability. The experience gave the impression that once a transaction is complete, follow-up concerns are treated as an inconvenience rather than a priority.
Brown Paper Tickets provides horrible service to its clients. It's a huge waste of time dealing with this company because it's very inefficient. Payments are always sent late, and you'll often have to wait for long periods before getting what you're owed. You'll waste a lot of time waiting, and you'll also wait a lot of time trying to reason with the company's useless and clueless customer service!
I paid for convention tickets and received absolutely nothing in return. Reaching out to customer service led nowhere, only automated emails and no real response. In the end, the tickets never arrived and the money was never returned.
They cancel events all of a sudden and says nothing about refunding tickets! Getting in touch with management have been stressful with unanswered emails, and phone numbers that don't work! What is this company?! IS THIS EVEN LEGIT?!
Nothing good comes from this company and its leadership. Besides the decent health benefits package, there's nothing good about working for Brown Paper Tickets. The compensation is below the industry average, and the leadership we have is too incompetent and immature. Also, we have a stressful and hectic work environment.
If you want to be out of business after your first event, BPT is for you! But it would be insane for any business owner to want that! However, that's gonna happen if you let BPT management manage your event! Avoid fast!
Brown Paper Tickets is disorganized because the leadership is chaotic. Our own supervisors are coordinated, yet they expect employees to be coordinated with them. We often receive conflicting instructions, and our schedules are a mess! I don't think I've had a peaceful moment during my whole stay here.
Bad management. They scam people and don't pay them which is illegal! I hope they get sued and pay fines because what they did to small businesses was terrible!
Don't use Brown Paper Tickets! I purchased some tickets from them for Comic Con but never received them. I tried contacting them for a refund, but they never gave me my money back! Stay away unless you want to get scammed!
RUDE staff RUDE management! They don't pay you yet disrespect you, turns hostile, it's horrible! This company is a SCAM so BEWARE and AVOID!
A scam of a company! Seriously DO NOT do business with Brown Paper Tickets! They will take your moeny and avoid you when it's time to pay! Horrible company, unethical owners!
Don't work for Brown Paper Tickets! The leadership here is unreliable and unreasonable, and you'll only be stressed trying to reason with the managers. Most of the leaders here don't care about your well-being, and they're unwilling to listen to anything that you have to say. AVOID this company for your own good.
Beware! No one gets paid here! Don't let these people sell your tickets because you won't get paid! It's a scam! They let you feel that management's involved in every process, but when you need to talk to the manager, he'll be out of reach! Terrible, unethical company!
Companies beware! Brown paper tickets don't pay and won't pay you! We've been constantly contacting them for weeks but still couldn't get paid for the event that happened months ago! Management won't talk to us either or at least tell us when we're getting paid!
These people owe so much money to so many people! Just beware and avoid using their services if you don't want to be owed! What they tell you are lies and the five star reviews are fake!
Brown Paper Tickets was an absolute nightmare to deal with. Their customer service was rude, dismissive, and acted like my issues were completely unimportant. It felt like their staff was more concerned with playing office politics than actually helping clients, making the whole experience frustrating and exhausting. Deadlines were missed, communication was horrendous, and I constantly felt like they didn't care about the success of my event. They treated their customers like we were inconveniences, not valued clients. I will never use this service again. Ever.
I wouldn't recommend using this service unless you want to risk losing your money and dealing with an unresponsive customer service system. It's a shame because I was really looking forward to the event results, but this experience has soured my view entirely.
Brown Paper Tickets was a complete disaster from start to finish. The customer service was horrendous, a total red flag. It felt like nobody knew what they were doing, and getting even basic responses was a nuisance. The platform was riddled with glitches, making it impossible to manage events properly. Worse yet, the payout delays were unacceptable. It was left waiting for payments long after events had ended. The lack of transparency and accountability made everything feel like a waste of time and money. I can't believe I ever trusted them with my events.
If you actually want to get paid, avoid using this company! They will tell too many excuses and lies just to keep you from getting your money! It's a terrible company and management. Beware!
Their platform has so many problems in it that we don't get paid for the sales! Trying to work things out with the management was so stressful, it was so terrible and traumatizing!
Brown Paper Tickets is a chaotic company with a chaotic management that doesn't have any clear direction. The leadership of this company is going nowhere because the management don't take care of the employees and don't do anything to improve the work environment for the employees. I suggest that you avoid working here.
Using Brown Paper Tickets for our charity event was a breeze. The platform was user-friendly, allowing us to set up and manage ticket sales effortlessly, while their customer support team was responsive and helpful throughout the process. The detailed sales reports provided valuable insights that contributed to the overall success of our event.
I tried contacting them, called a million times, nothing but a stupid automated message! Emails? Crickets! Then, the worst part, they wouldn't pay me back for the tickets they sold! My money, the money from all those attendees, just vanished into thin air. Their reports were useless too, no way to track anything. Who knows where that money went?
