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Using this service turned what should have been a simple event setup into a deeply frustrating ordeal. The interface feels outdated and confusing, with essential settings hidden or poorly explained. When problems arose, support was slow and ineffective, allowing issues to drag on as deadlines closed in. Fees felt unjustified given the lack of real help. For organizers who need reliability and clarity, this platform adds stress and delivers little value.
I strongly advise avoiding Brown Paper Tickets. Working with this company is a miserable experience. Every process drags on with no sense of efficiency. Those in charge appear satisfied with doing just enough to make money while ignoring the needs of customers. Customer service is agonizingly slow and often outright rude, turning what should be simple interactions into exhausting battles. This company leaves you feeling undervalued and completely ignored.
Brown Paper Tickets is without question one of the worst companies a person could ever work for. The so-called leaders are a complete disappointment—idle, detached, and utterly incompetent. Nothing meaningful ever gets done because those in charge seem more interested in showing off than leading. Many act with open hostility and arrogance, speaking down to employees as if respect were optional. It is a place that drains your motivation and punishes anyone who dares to care about their work.
This platform completely robbed us. As new business owners, we entrusted them to handle ticket sales for multiple shows, and to this day, they've never released the funds. There's no way to reach an actual person, only silence and false promises that lead nowhere. Their deceit forced us to drain our own savings just to keep our theatre alive, and the damage it caused was crushing. Years have passed, and they still haven't made things right. They pocketed money from families who supported our work and left us with nothing. This company is a disgrace, untrustworthy, predatory, and destructive. Avoid them at all costs.
The ticketing system worked, but the moment a problem arose, the whole process collapsed. Refunds dragged on forever, and customer support provided barely any meaningful follow-up. Every response felt scripted and detached, showing no understanding or concern for the actual issue. When money and time are at stake, hollow reassurances are infuriating. The lack of urgency and responsibility made the entire experience feel careless, unprofessional, and completely dismissive of customers' needs.
The customer service is an absolute disgrace. No one takes responsibility for anything, and every interaction feels like you're dealing with people who just don't care. All that matters to this company is squeezing out every cent. Brown Paper Tickets is nothing more than a greedy, careless mess that takes advantage of customers who trust them. Save yourself the anger and disappointment—this company is not worth a single moment of your time.
I purchased tickets years ago for an event that was cancelled, yet I am still empty-handed. Reaching their so-called support was like shouting into a void, and when I finally got through, the response was dismissive, cold, and absolutely worthless. No effort, no accountability, nothing but empty words. After all this time, my money is still gone, and it feels like I have been strung along and ignored on purpose. This company treats customers with contempt and gets away with it.
The management and leadership of this company are disgraceful. They manipulate independent artists and small businesses, taking advantage of hardworking people trying to earn an honest living. It is shocking and cruel that anyone in a position of power would treat others this way. Their actions are unethical, exploitative, and completely unforgivable.
Avoid this company at all costs. Management operates without honesty or integrity, and any promise of payment is meaningless. This company should be condemned for its behavior.
I have been trying to contact Brown Paper Tickets for years because our money has still not been released. My organization partnered with them to sell tickets for an event and not a single cent has been paid out. Every attempt to reach someone results in nothing but automated replies and yet another form to complete, leaving this situation unresolved and infuriating.
The platform itself is functional, but customer-facing support feels detached when problems arise. When an issue occurred, responses were slow and overly templated, offering little sense of accountability. The experience gave the impression that once a transaction is complete, follow-up concerns are treated as an inconvenience rather than a priority.
Brown Paper Tickets provides horrible service to its clients. It's a huge waste of time dealing with this company because it's very inefficient. Payments are always sent late, and you'll often have to wait for long periods before getting what you're owed. You'll waste a lot of time waiting, and you'll also wait a lot of time trying to reason with the company's useless and clueless customer service!
I paid for convention tickets and received absolutely nothing in return. Reaching out to customer service led nowhere, only automated emails and no real response. In the end, the tickets never arrived and the money was never returned.
Online transactions should be fast, efficient, and safe. But BEWARE because you don't get the tickets you paid for and customer service is HORRIBLE!
Purchasing tickets at BPT is seamless. It gave me quick and hassle-free access to the most popular events in town. This makes my experience enjoyable and completely stress-free.
I had a wonderful experience purchasing tickets for a local theater production through Brown Paper Tickets. The checkout process was smooth and secure, and I appreciated the low service fees compared to other ticketing platforms. This made the whole experience affordable and enjoyable.
Booking tickets for a live music event via Brown Paper Tickets was a seamless and delightful process.
The platform was straightforward, enabling me to easily select and buy my tickets without any hassle.
Brown Paper Tickets has the worst customer service and awfully fees that are out of most people's budgets. Please beware and avoid wasting your time and money. I regret my decision to trust these horrible, fake people with my event needs. Never again!
I recently purchased tickets through Brown Paper Tickets for a local jazz concert, and the experience was seamless from start to finish. The site was user-friendly, making it easy to find the event and secure my seats without any fuss.
They are scammers. Never buy tickets from this company! Promised a refund for the event cancellation. I have done everything in the right time, so they were lying that they will soon send my money back. But it is already 3 years past and now they are saying they are not gonna ever do it. DO NOT USE them for tickets!
Using Brown Paper Tickets for event planning was a seamless and efficient experience. Their customer service was top-notch, promptly assisting with any inquiries, and making the whole process smooth and stress-free..
The tickets I purchased here were good and cheaper compared to similar sites. This combination of hassle-free service and cost-effectiveness is something I would consider when buying tickets again. Highly recommended!
Receiving my tickets via mail in no time at all highlighted the convenience of buying from this place. It's a great venue for purchasing tickets for any event. The ease and speed of the transaction made it one of the most convenient ways to acquire event tickets. I thoroughly enjoyed my purchasing experience with them!
Navigating the BPT site as a first-time buyer was a breeze, making the process of purchasing concert tickets incredibly straightforward and seamless. From selecting the event to securing my desired seats, every step was simple.
I've been a loyal customer and have always found the process of buying tickets to be effortless. The ease of finding and purchasing tickets has never led to any problems, making each transaction smooth and hassle-free. This straightforward and user-friendly approach has contributed significantly to my continued patronage.
I always like to check this site for local events. If you're sick of ticketmaster you'll love this site, they don't have big service and delivery fees so the tickets aren't way overpriced.
This was my first time buying tickets through Brown Paper Tickets. I had booked three seats for a concert, but unfortunately, it got postponed. When I reached out to their customer service via email, they promptly replied with details on how to process my refund.
I recently used Brown Paper Tickets to book tickets for a local theater production, and I must say, the experience was nothing short of fantastic! From the moment I landed on their website, I was impressed by how user-friendly and intuitive it was. Finding the event I was interested in was a breeze, and the ticket-purchasing process was straightforward and secure.
The process of buying tickets is quick. They also have a wide selection of events which was good. Overall great experience.
The online ticket purchase procedure was simple and quick. I just picked the performance I wanted to see, determined how many tickets I needed, and went through the checkout process. I had confidence in the security of my transaction and I got my tickets instantly.
It's not just another automated, do-it-yourself ticketing service; it's a great event partner. With Brown Paper Tickets, we got access to amazing tools and experienced event techs in the industry. Well, their team has been in the game for over a decade, and it shows.
One of the standout features for me is that they keep it simple and honest when it comes to pricing. It's 100% free to sell tickets. No hidden fees or extra charges. Everything is transparent.
Their platform offers a range of customization options. You have full control to create, edit, and manage your event as you see fit. Plus, you can add questions to the purchase process to gather essential information for your event.
They also offer last-minute discounts to help you fill those last few seats.
While it's true that the prices are a tad higher compared to securing tickets in person, the trade-off is justified when you factor in the travel expenses and the hours otherwise spent standing in queues. The slight premium on price pales in comparison to the convenience and time-savings, making BPT a worthy choice for hassle-free ticket purchases.
My choral group used BPT for our concerts. We are still waiting for the $1000 we are owed for our June 2023 concert receipts. Repeated attempts to contact them have proved fruitless. We are a small organization and $1000 is a significant loss. My recommendation is not to use this "service" unless you are prepared to never see the proceeds from your event.;
