Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
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Australia
1 review
16 helpful votes
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Lovely customer service
August 31, 2025

Staff were very knowledgeable and helpful. Gave great advice and recommendations to try to match us with a previous purchase at their store many years before. Stunning jewellery.

Date of experience: August 31, 2025
Australia
1 review
5 helpful votes
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A good business to deal with online. I trust them as the items were the same as they were featured online.

Date of experience: August 29, 2025
Australia
1 review
4 helpful votes
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Shopping experience
August 28, 2025

The site is easy to navigate. The description of the ring I purchased was perfect and when the ring arrived it was exactly what I expected. Updates on the delivery date and time were helpful.

Date of experience: August 28, 2025
Australia
1 review
4 helpful votes
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Seamless purchase process.
August 27, 2025

Once I had re-established my ring size, the order process was so easy with the estimated delivery date soon after. A great seamless process from order to receiving. Thank you.

Date of experience: August 27, 2025
Australia
1 review
4 helpful votes
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Ocean Pearl Ring
August 26, 2025

Great service, custom made to my size in less than 24 hours, and it is a beautiful piece of jewellery

Date of experience: August 26, 2025
Australia
1 review
12 helpful votes
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The lady at the counter was very helpful with my choice of a lovely bracelet for my granddaughter.
Thank you.

Date of experience: August 24, 2025
Australia
1 review
0 helpful votes
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Bracy
August 21, 2025

Disappointed as it wasn't as good as the one I bought in the Broome market for half the price. Also no box

Date of experience: August 21, 2025
Australia
1 review
3 helpful votes
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Uncomfortable
August 20, 2025

The earrings I just purchased are uncomfortable to wear due to the silver being too thick where it rests on your ear. This is unfortunate because I have purchased from you before and have loved my past purchase.

Date of experience: August 20, 2025
Australia
1 review
33 helpful votes
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Nothing more to say
August 11, 2025

I was really looking forward to my black pearl earring arriving, only to be very disappointed when they arrived. I've never seen flat pearls before. My Mothers pearls l have are round and beautiful. There nothing more to say.

Date of experience: August 11, 2025
Australia
1 review
5 helpful votes
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So happy with this great product
August 11, 2025

Easy to purchase. Very fast delivery and item is exactly as described and looks perfect with my pearl.
Great quality compared to many others I have purchased from other retailers. I love the neoprene because I feel it makes the pearl look even better. Thankyou!

Date of experience: August 11, 2025
Australia
1 review
13 helpful votes
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Stunning piece
August 9, 2025

Beautiful pendant, arrived very quickly. Bought it in memory of my son Mitchell. Love it and means a lot to me personally.

Date of experience: August 10, 2025
California
1 review
0 helpful votes
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Not entirely happy
August 8, 2025

Sizing is all wrong. I previously purchased a size M ring from you and it is bigger than the size N ring I just received

Date of experience: August 8, 2025
Australia
1 review
27 helpful votes
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Too dmall
July 29, 2025

Both pendant and neoprene necklace were too small. I'll have to buy another neoprene necklace. The one you sent me hardly goes around my throat.

Date of experience: July 29, 2025
Australia
1 review
13 helpful votes
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It was so helpful and easy to order the bracelet and I was very impressed with how quick they delivered

Date of experience: July 25, 2025
Australia
1 review
5 helpful votes
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The bangle I ordered online is of great quality, very classy looks. I would like to suggest having 2 sizes on offer as this bangle is a smaller size.
The delivery to Queensland was prompt. When I received my order, it came with a note offering free postage on my first online order, which was after I had already paid postage on my first order.

Date of experience: July 21, 2025
Australia
1 review
50 helpful votes
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Good business to deal with
June 29, 2025

I have bought a number of products from this business. Good quality products. Easy to order. Quick safe delivery.

Date of experience: June 29, 2025
Australia
1 review
15 helpful votes
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Not very satisfied
June 22, 2025

I love Broome Staircase Designs l have bought a lot of jewellery from there and l love the jewellery but l bought the bangle for my daughter but l don't think it will fit her wrist.So hence I'm a little disappointed.

Date of experience: June 22, 2025
Australia
1 review
43 helpful votes
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Seaweed ring
June 9, 2025

Excellent we will be back to expand on my wifes collection.
And for my wife to experience her self. She already has her eye on that special piece

Date of experience: June 9, 2025
Australia
1 review
9 helpful votes
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A bit crapped off
June 8, 2025

2 weeks before ordering mine they were advertised at $159,99 so I had issues ordering so rang and was told no special price so I paid the $199.99. Now less than 2 weeks they are on special again at $159.99. I have bought of this site before and paid good money so a bit crapped off.hopefully anyway they arrive this week

Date of experience: June 8, 2025
Australia
1 review
5 helpful votes
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Impressive service
September 4, 2025

My friends and I visited last week. We all made a purchase and all received excellent service from Sabine. I'm very happy with my swinging pearl and zircon stud earrings.

Date of experience: June 1, 2025