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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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The earrings look like black balls with no pearlescent quality. They do not sit on the ear because there is no movement in the drop. Most disappointed.
Very satisfied with product and delivery. My future daughter -in -law absolutely loved the earrings and necklace set
Could not rate Broome Staircase more highly!
Fabulous website and the service was second to none. From order to delivery was less than 48 hours!
Absolutely thrilled with my purchase!
I bought the gold rock pool ring with the pearl. It is absolutely gorgeous. It fits a treat is lovely to wear. I can't stop looking at it. Thank you so much! Fast delivery too.
I absolutely love your jewelry, it's the highest of quality, beautiful designs and easy to wear, thankyou Also, quick and easy transactions and very quick delivery...
Had to return item and the girl I spoke to was very helpful. Giving me a replacement of more value for no extra cost. Great service!
The website was easy to navigate and the checkout was easy. Aust. Post kept us informed of where my order was at. A bonus pair of Pearl studs were included with my order which was a nice surprise. Thank you. The only downside was the pearl necklace I ordered was smaller than I expected, so it would have been good to have a picture of it on a model's neck to get a better visual picture of size.
Very easy purchased and quick delivery. Very satisfied with the product
Christmas and birthday presents for myself and my granddaughter. Both love them
Good value, quality items and prompt delivery despite seasonal postal issues. Repeat customer.
I have purchased from Broome Staircase designs twice now and thoroughly recommend their service and the earrings.
Not only very prompt service and mail out but great value for money.
Well made lovely product very pleased with my purchase
I am very pleased with service I received from Broom Staircase Designs. I will certainly. Be shopping with them again.
Easy to order, & package arrived quickly. No fuss or trouble.
Fast dispatch and delivery. Item exactly as pictured. Very happy with my purchase
I had an issue with a charge for delivery, I made comment about the charge thinking nothing more of it at the time. I was not only refunded that cost I was also contacted personally by Broome Staircase designs to make sure all was well. We don't always get things right in life or business but the reaction and subsequent service was, like the products I bought, first class. Thank you for reaching out and good luck in the years ahead. Kind Regards Glenn Doust
I've had my ears pierced for about 45 years. I bought the gold pearl dropped earrings. The post is so fat it won't go through my ear piercing. I have persisted and now have cellulitis. I have tried messaging Broome Staircase Designs with no response.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members