Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
4 helpful votes
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Excellence
December 9, 2025

Beautifully presented display of fine pieces across a wide range of affordability.
Staff bring everything positive and lovely to the experience of browsing and purchasing from Staircase.

Date of experience: November 22, 2025
Australia
1 review
3 helpful votes
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Always so fast and Efficient.
December 8, 2025

Broome Staircase Designs is always so fast with delivery, has long belt packaging and products are always perfect. Thankyou!

Date of experience: December 8, 2025
Australia
1 review
4 helpful votes
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Earrings to love and cherish.
December 5, 2025

Very happy with the overall experience.
From ordering on line, communication, fast delivery. Thank you

Date of experience: December 6, 2025
Australia
1 review
4 helpful votes
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Excellent
December 2, 2025

Beautiful earrings which were given as a gift. The recipient loved the earrings. I always receive lots of compliments when I am wearing jewellery from Broomstaircase. Products are always delivered in a timely manner.

Date of experience: December 3, 2025
Australia
1 review
4 helpful votes
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Fantastic Service
November 29, 2025

Wonderful customer service! Packed beautifully & very quick post. Always the best online shopping experience!

Date of experience: November 29, 2025
Australia
1 review
3 helpful votes
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5 Star service.
November 26, 2025

We love puchasing the pearl jewellry from Broome Staircase Design because Sabine and Myra always greets us with a smile. They are proffessional and make us feel welcome.

Date of experience: November 19, 2025
Australia
1 review
3 helpful votes
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Our experience
November 23, 2025

After worrying delays with Australia Post, the pearl arrived, boxed and valuation certificate. Thank you

Date of experience: November 23, 2025
Australia
1 review
3 helpful votes
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Beautiful +++
November 19, 2025

I have been perusing staircase pendants for a while and finally chose the chile pendant. It is larger than I expected and I just love it. It would be great to offer customers a single earring, and I know this would be against the norm, but I only have one ear lobe ( thanks to Melanoma) and would love a matching earring. Maybe I should buy another pendant and turn it into an earring. I am so happy with the communication with the staff and certainly very satisfied at the speed my pendant was delivered to my Aust Post safe box. It was really nicely presented too. Just lovely. Great value being on sale too. I highly recommend this company.

Date of experience: November 19, 2025
Australia
1 review
3 helpful votes
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Great service
November 12, 2025

The earrings that I purchased are lovely, although I had expected them to be a little more pink in colour, having said that I am not complaining, they are still pink albeit a bit pale.

Date of experience: November 13, 2025
Australia
1 review
4 helpful votes
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Simple and elegant
November 7, 2025

A very easy and comprehensive site. The hardest part was narrowing me selection to just one piece, though I think I need to have another sneaky look!

Date of experience: November 7, 2025
Australia
1 review
22 helpful votes
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Clasp instructions
October 30, 2025

The items purchased were as described on website but would have appreciated instruction on how to open clasp on choker. Telephoned company for advice - friendly and helpful.

Date of experience: October 30, 2025
Australia
1 review
3 helpful votes
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I was happy with my dealings. My only disappointment is I would have liked the earrings to come in a protective box.

Date of experience: October 30, 2025
Australia
1 review
42 helpful votes
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I came across Staircase Designs when we visited Broome. I was very impressed with the selection and quality on offer. When I needed a special gift for a friend who had been so kind and helpful when I was unwell, I instinctively knew where to look for a special gift. She loves these earrings.

Date of experience: October 4, 2025
Australia
1 review
1 helpful vote
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Okay
October 1, 2025

Bracelet was gorgeous and very elegant. Wire necklace can't get bayonet to stay closed, keeps popping out, so can't wear it

Date of experience: October 1, 2025
Australia
1 review
21 helpful votes
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Good price, great service, fabulous classical jewels. I am delighted to receive the special offers. I buy a set of the earrings for each of my grand-daughters and for the partners of my sons and grandsons

Date of experience: September 25, 2025
Australia
1 review
3 helpful votes
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Pearl tennis style bracelet
September 24, 2025

Beautiful Pearl bracelet. Love the ability to adjust size. Gorgeous packaging.
Will definitely be ordering my Xmas shopping from this delightful place

Date of experience: September 24, 2025
Virginia
3 reviews
17 helpful votes
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Superb
September 15, 2025

Having researched what I was after prior to Broome, my experience to purchase was very smooth. Great, friendly, informative staff. Love my piece of jewellery purchased. A memory I shall treasure.

Date of experience: September 14, 2025
Australia
1 review
25 helpful votes
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Great value
September 10, 2025

I saw the bracelet and earrings in FB, my granddaughter is very much into pearls, so it was the perfect gift. It arrived within the 7 days, so I had it a day before her birthday. Thank you.

Date of experience: September 11, 2025
Australia
1 review
25 helpful votes
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Wonderful customer service
September 5, 2025

We purchased a necklace a few years ago and wanted to get matching earrings. We have been well looked after again, Sabina remembered me and did everything to budget and perfectly matched. I cannot speak highly enough of the customer service and value for money.

Date of experience: September 5, 2025
Australia
1 review
5 helpful votes
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Great business.
September 3, 2025

What you see is what you get. Purchases are promptly dealt with & you are soon the owner of your order. Well done.

Date of experience: September 3, 2025