Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Beautifully presented display of fine pieces across a wide range of affordability.
Staff bring everything positive and lovely to the experience of browsing and purchasing from Staircase.
Broome Staircase Designs is always so fast with delivery, has long belt packaging and products are always perfect. Thankyou!
Very happy with the overall experience.
From ordering on line, communication, fast delivery. Thank you
Beautiful earrings which were given as a gift. The recipient loved the earrings. I always receive lots of compliments when I am wearing jewellery from Broomstaircase. Products are always delivered in a timely manner.
Wonderful customer service! Packed beautifully & very quick post. Always the best online shopping experience!
We love puchasing the pearl jewellry from Broome Staircase Design because Sabine and Myra always greets us with a smile. They are proffessional and make us feel welcome.
After worrying delays with Australia Post, the pearl arrived, boxed and valuation certificate. Thank you
I have been perusing staircase pendants for a while and finally chose the chile pendant. It is larger than I expected and I just love it. It would be great to offer customers a single earring, and I know this would be against the norm, but I only have one ear lobe ( thanks to Melanoma) and would love a matching earring. Maybe I should buy another pendant and turn it into an earring. I am so happy with the communication with the staff and certainly very satisfied at the speed my pendant was delivered to my Aust Post safe box. It was really nicely presented too. Just lovely. Great value being on sale too. I highly recommend this company.
The earrings that I purchased are lovely, although I had expected them to be a little more pink in colour, having said that I am not complaining, they are still pink albeit a bit pale.
A very easy and comprehensive site. The hardest part was narrowing me selection to just one piece, though I think I need to have another sneaky look!
The items purchased were as described on website but would have appreciated instruction on how to open clasp on choker. Telephoned company for advice - friendly and helpful.
I was happy with my dealings. My only disappointment is I would have liked the earrings to come in a protective box.
I came across Staircase Designs when we visited Broome. I was very impressed with the selection and quality on offer. When I needed a special gift for a friend who had been so kind and helpful when I was unwell, I instinctively knew where to look for a special gift. She loves these earrings.
Good price, great service, fabulous classical jewels. I am delighted to receive the special offers. I buy a set of the earrings for each of my grand-daughters and for the partners of my sons and grandsons
Beautiful Pearl bracelet. Love the ability to adjust size. Gorgeous packaging.
Will definitely be ordering my Xmas shopping from this delightful place
Having researched what I was after prior to Broome, my experience to purchase was very smooth. Great, friendly, informative staff. Love my piece of jewellery purchased. A memory I shall treasure.
I saw the bracelet and earrings in FB, my granddaughter is very much into pearls, so it was the perfect gift. It arrived within the 7 days, so I had it a day before her birthday. Thank you.
We purchased a necklace a few years ago and wanted to get matching earrings. We have been well looked after again, Sabina remembered me and did everything to budget and perfectly matched. I cannot speak highly enough of the customer service and value for money.
What you see is what you get. Purchases are promptly dealt with & you are soon the owner of your order. Well done.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

