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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Oklahoma
1 review
0 helpful votes
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Guarenteed success
June 10, 2025

Although the prices are somewhat high, the quality is unsurpassed.

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
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Customer service
June 9, 2025

Great customer service, they actually called me back a couple of times about a tree I purchased 2 years ago that they seem to have sent me the wrong variety. I was given credit for the total amount of the sale. You can't ask for better customer service than

Date of experience: May 28, 2025
New York
1 review
0 helpful votes
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Tried doing that Shop tracking thing it doesn't cut it! Where's the one click?

Date of experience: May 26, 2025
Tennessee
1 review
0 helpful votes
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Great price
June 4, 2025

Found what I needed. Very easy ordering, great selection, fast shipping!

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
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I've purchased many trees and always had a very good experience

Date of experience: May 18, 2025
Massachusetts
1 review
0 helpful votes
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The lilac tree is thriving with lovely purple flowers. Thank you

Date of experience: April 22, 2022
Texas
1 review
0 helpful votes
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I placed a pretty good size order for trees, daylillys and shrubs! All arrived in fairly good order! We planted them and fertilized them! Only four didn't make it! Waited almost my year deadline! I put in a claim for the warranty and shortly I had an email with my warranty credit! I highly recommend Brighter Blooms!

Date of experience: May 16, 2025
Kentucky
1 review
0 helpful votes
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Excellent
May 25, 2025

Excellent flowers and trees. Everything I have purchased has been healthy and thriving

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Plants arrived healthy and happy!
May 22, 2025
Updated review

Very prompt and plants well packaged and healthy. Will always check here first before ordering and plants.

Date of experience: May 13, 2025

Very easy to use site
May 10, 2025
Previous review

Very easy to use site.

Date of experience: April 29, 2025
Oklahoma
1 review
0 helpful votes
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Tried And True
May 19, 2025

Bought a Korean Lilac years ago.
First Class and still going strong!

Date of experience: August 1, 2019
Washington
1 review
0 helpful votes
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I like large plants
May 18, 2025

I'm back to buy some 3-gallon Gardenias, and I love the large selection at Brighter Blooms. I don't have time to plant dinky little plants that take 10 years to look decent! I love that I can buy large plants that will be delivered straight to my front door.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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Double knockout roses
May 18, 2025

Bought roses between 10-11 yrs ago and they are still absolutely beautiful. I receive so many compliments every year!

Date of experience: April 8, 2014
Michigan
1 review
0 helpful votes
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Need better Customer service
May 16, 2025

Not so good. I bought tree with 1 year warranty, plant died, and replaced by another one. But the other plant died as well. I opened a claim last week, contact number 406, but still no response from brighter blooms yet.

Date of experience: April 30, 2025
Wisconsin
1 review
0 helpful votes
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Cherry tree fail
May 14, 2025

I knew when the tree came we should have sent it back because it looked unhealthy. However the instructions stated it may look unhealthy but will grow after planting. This week be its 2nd year and we're so disappointed that it looks terrible with little to no leaves. It's like a stick with no branches. Do yourself a favor and send your unhealthy items back immediately and save your time and energy.

Date of experience: June 2, 2023
Virginia
1 review
0 helpful votes
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Reputable
May 11, 2025

Had some issues during shipping and plants were replaced after showing photos.

Date of experience: October 1, 2020
Nebraska
1 review
0 helpful votes
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Terrible
May 9, 2025

I emailed this to you already. Read what I sent in my email. Aaaaaaaaasaaa up

Date of experience: April 29, 2025
Ohio
1 review
0 helpful votes
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Fingers crossed
May 9, 2025

I ordered two little lime hydrandea trees. One isn't looking so hot so I purchased another one and I'll try to revive the unhappy one. I'm not worried about having a third one if I can get it to perk back up because I can always use more hydrandea in my yard/ life.

Date of experience: April 2, 2025
California
2 reviews
0 helpful votes
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Loved my first tree
May 8, 2025

Purchased tree on line ad arrived in good condition. Growing well in my zone 9

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Happy
May 4, 2025

We were surprised the small tree and the plant we ordered arrived in very good condition.

Date of experience: November 1, 2024
Illinois
1 review
0 helpful votes
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Awesome products!
May 3, 2025

The plants are very healthy! I love the different variety of plants.

Date of experience: April 23, 2025