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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I bought a white dogwood in Fall 2023 that did not survive the past winter
Plant material that was sent was not was not as good as previously.
I have shipped gifts from Brighter Blooms and they have always delivered the very product they advertise.
This is my second time to order wisteria. Lost some to the cold last winter. Will try in pots this time and move indoors to winterize.
Love your plants and the way you care for them.
And Quennie was very helpful.
I appreciated the patience and professionalism this person exerted (through email! 🤣) and this person even saved me money when I was wrong. Thank you Quennie
I dont need another app that shows products for purchase fomr LOTS of vendors I dont care about. Why cant you simply provide tracking status for order like millions of other vendors?
Look forward to receiving our order. Shopping was easy
Ordered several rhododendrons. Didn't appear healthy. Company did replace part of order. Giving them a second chance with this order.
Waiting on tree to be delivered to my house. Have not had a response yet
Good there were no problems or issues when placing the order or receiving it
Good and happy I bought like 5 azaleas autumn fire, but now I need one more. Looking for a good sale.
Excellent customer support when needed help, they guided me the right way to watering my tree
I have purchased multiple trees from Brighter Blooms over the past few years, and have always been happy with the results. As part of landscaping our recently built home, I've bought maples, oaks, aspens, magnolias, cherry and plum trees…all with great success! Thank you so much!
Order delivered and packaged with care. My trees are doing great. I feel safe ordering from Brighter Blooms.
Great, first time ordering with no issues
Plants arrived in good shape and most lived and are growing.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE

