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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
1 review
0 helpful votes
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The clementine tree lasted several years but never fruited. It died of lack of water.

Date of experience: June 30, 2022
Georgia
1 review
0 helpful votes
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Happy
May 2, 2025

So far happy with the plants as I received them and are growing well

Date of experience: April 22, 2025
New York
1 review
0 helpful votes
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Dogwood died
May 2, 2025

I bought a white dogwood in Fall 2023 that did not survive the past winter

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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Plant material
May 2, 2025
Updated review

Plant material that was sent was not was not as good as previously.

Date of experience: April 10, 2024

Website was little "fluttery"
June 4, 2024
Previous review

Website was little "fluttery"

Date of experience: May 25, 2024
North Carolina
1 review
0 helpful votes
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Healthy plants arrive on time
May 2, 2025

I have shipped gifts from Brighter Blooms and they have always delivered the very product they advertise.

Date of experience: December 25, 2024
Arkansas
2 reviews
0 helpful votes
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Wisteria
May 1, 2025

This is my second time to order wisteria. Lost some to the cold last winter. Will try in pots this time and move indoors to winterize.

Date of experience: April 21, 2025
Ohio
1 review
0 helpful votes
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I'm happy
May 1, 2025
Updated review

Love your plants and the way you care for them.
And Quennie was very helpful.
I appreciated the patience and professionalism this person exerted (through email! 🤣) and this person even saved me money when I was wrong. Thank you Quennie

Date of experience: April 19, 2025

Perfect
April 27, 2025
Previous review

Perfect plants!
Exp cited less and received more than expected

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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Tracking
May 1, 2025
Updated review

I dont need another app that shows products for purchase fomr LOTS of vendors I dont care about. Why cant you simply provide tracking status for order like millions of other vendors?

Date of experience: April 20, 2025

Look forward to receiving our order
April 26, 2025
Previous review

Look forward to receiving our order. Shopping was easy

Date of experience: April 16, 2025
Arkansas
1 review
0 helpful votes
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Plants didn't survive
April 30, 2025

Ordered several rhododendrons. Didn't appear healthy. Company did replace part of order. Giving them a second chance with this order.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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AZALEAS
April 28, 2025

They did not withstand the West Texas heat. They did not live under our patio.

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
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Waiting
April 28, 2025

Waiting on tree to be delivered to my house. Have not had a response yet

Date of experience: April 17, 2025
Alabama
2 reviews
0 helpful votes
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Good product
April 28, 2025
Updated review

Good there were no problems or issues when placing the order or receiving it

Date of experience: July 15, 2024

Very professional
April 21, 2023
Previous review

Very professional

Date of experience: April 21, 2023
New Jersey
1 review
0 helpful votes
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Redbud
April 27, 2025

Great plants and trees
When one was bad it was replaced fully with no questions

Date of experience: April 17, 2020
New York
1 review
0 helpful votes
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Azaleas autum fire
April 24, 2025

Good and happy I bought like 5 azaleas autumn fire, but now I need one more. Looking for a good sale.

Date of experience: October 11, 2023
California
1 review
0 helpful votes
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Love flowers
April 24, 2025

Excellent customer support when needed help, they guided me the right way to watering my tree

Date of experience: April 13, 2025
Kansas
1 review
0 helpful votes
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Another good tree
April 21, 2025

I have purchased multiple trees from Brighter Blooms over the past few years, and have always been happy with the results. As part of landscaping our recently built home, I've bought maples, oaks, aspens, magnolias, cherry and plum trees…all with great success! Thank you so much!

Date of experience: April 11, 2025
Georgia
1 review
0 helpful votes
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Great plants & trees
April 19, 2025
Updated review

Order delivered and packaged with care. My trees are doing great. I feel safe ordering from Brighter Blooms.

Date of experience: April 9, 2025

Great, first time ordering with no issues
June 30, 2024
Previous review

Great, first time ordering with no issues

Date of experience: June 19, 2024
Mississippi
2 reviews
0 helpful votes
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Plants arrived in good shape and most lived and are growing.

Date of experience: April 7, 2025
New Jersey
1 review
0 helpful votes
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Purchased a dogwood tree however, didn't make it. Was provided credit and trying again.

Date of experience: April 13, 2024
Ohio
1 review
0 helpful votes
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Great Service
April 16, 2025

All my fruit trees have provided great fruits for family and friends

Date of experience: May 5, 2023