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BrighterBlooms.com

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Maryland
1 review
0 helpful votes
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Good quality
March 22, 2025

I bought a couple of years ago, I believe in 2023 or earlier, double knockout roses that are still flowering every summer very well.

Date of experience: April 12, 2023
Florida
2 reviews
0 helpful votes
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Brighter Blooms made it right
March 22, 2025

This nursery did the right thing to keep a repeat customer satisfied.

Date of experience: March 11, 2025
Alabama
1 review
0 helpful votes
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Flowers did not live. I am trying again. Last chance to see if your quality is good.

Date of experience: March 10, 2025
Oklahoma
1 review
0 helpful votes
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Great trees at great prices
March 19, 2025

Everything I've ordered has exceeded my expectations in size, quality, and vitality. Fantastic customer support!

Date of experience: March 8, 2025
Kentucky
1 review
0 helpful votes
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Pleasantly amazing at how well the grapes are now with multiple feet of vines with about 15 small clusters of grapes, we probably need to thin as soon as we get them planted out. Brighter Blooms sends out healthy looking grapes. Thank you!

Date of experience: March 8, 2025
Virginia
1 review
0 helpful votes
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The tree shipped quickly
March 16, 2025

The tree was pretty and well wrapped. Once I planted the tree started to grow in a few weeks.

Date of experience: August 1, 2016
Ohio
1 review
0 helpful votes
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Love the indoor trees
February 25, 2025

I've ordered directly from Brighter Blooms before and had great experiences with 2 flourishing trees indoors.

Date of experience: January 1, 2019
Indiana
1 review
0 helpful votes
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Wisteria
February 19, 2025

You have great plants although I have had 4 of my plants die in the winter from you that I purchased

Date of experience: April 15, 2023
Wisconsin
1 review
0 helpful votes
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Never received my order
December 28, 2023

Never received my order from Feb 13 2023. Order# 23-*******-*******. I thought I got scammed. Contact me and prove me wrong.

Date of experience: December 27, 2023
Georgia
1 review
0 helpful votes
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Dead tree
December 16, 2023

They mailed me a tree that looked horrible when it arrived. I reached out to them with a picture and they simply said that the tree was just shedding leaves and to do a scratch test. I waited a couple of months and reached out again to tell them that it was definitely dead. There response was that there is no warranty. That was a money and time just thrown out the window.

Date of experience: December 9, 2023
VE
2 reviews
0 helpful votes
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In general I think it is a good project, the attention is fast and the technical support is very good

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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No title!
September 29, 2023
Updated review

The plant was delivered yesterday late so I was not able to open the box until this morning. The plant did not look well!It was very dry and the leaves were all wilted. I planted it anyway and gave it a good drink Sorry I can not send you a picture I don't have a camera. I am hoping it will come back! Beverly Pangrazzi

BrighterBlooms.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2023

Great..
March 30, 2022
Previous review

Great. Hope product is as well.

Date of experience: March 30, 2022
Maine
1 review
0 helpful votes
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Review update!
August 17, 2023
Updated review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

I received an email from the customer service department. They immediately resolved my issue. The plants came in today and they are beautiful, exactly what I envisioned! I will definitely purchase from them again!

Date of experience: August 17, 2023

When I looked up the bush, the price came up at 79.99
September 13, 2023
Previous review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

Date of experience: August 13, 2023
North Carolina
1 review
0 helpful votes
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Large healthy plants
September 15, 2023

Curious as to what is my order status.
Had a previous tracking link but that no longer appears.

Date of experience: August 15, 2023
South Dakota
1 review
0 helpful votes
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Customer Service
June 20, 2023

Wonderful customer service! Our tree arrived with damage. We are not sure where in the process the damage happened, but Brighter Blooms made certain we were shipped a new tree. I received confirmation the tree had shipped only 30 minutes after our phone conversation!

Date of experience: June 19, 2023
Texas
1 review
0 helpful votes
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Banana trees
May 11, 2023
Updated review

You offered a 15 dollar off on first shipment for signing up e-mail and then didn't send a discount code. You guys made it right and refunded my account the 15 doller discount. Thank you very much. I got the trees in a timely manner and they were in great shape when I received them.

Date of experience: May 11, 2023

You offered a 15 dollar off on first shipment for signing...
May 19, 2023
Previous review

You offered a 15 dollar off on first shipment for signing up e-mail and then didn't send a discount code.

Date of experience: April 19, 2023
Tennessee
1 review
0 helpful votes
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Rose shipped in Feb 2022. It did good last year but didn't get green growth when other roses did. I did a scratch test as they instructed and ground out it was dead. Since I didn't do the scratch test when it was dormit, warrenty expired. Never do business with them again!

Date of experience: May 8, 2023
Racheal S. — BrighterBlooms.com Rep
over a year old

We reached out privately to see how we can help. We're so sorry for your experience!

Bangladesh
1 review
0 helpful votes
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This is vary good product and I use the product few time and this survece are vary good I will do that tomorrow

Date of experience: May 4, 2023
Wisconsin
1 review
0 helpful votes
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Satisfied customer
May 19, 2023

I entered my discount code and it would not give it to me. Brighter Blooms issued me credit in the amount of the discount quickly.

Date of experience: April 19, 2023
Texas
1 review
0 helpful votes
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Trees
April 10, 2023
Updated review

At first I only received half of my order and then found out the shipping site had ran out of stock. Brighterblooms reached out and sent an upgraded tree from another site. Both trees looked healthy and ready to be planted when they arrived. Thanks

Date of experience: April 10, 2023

So far only received half of my order
April 25, 2023
Previous review

So far only received half of my order

Date of experience: March 26, 2023