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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
1 review
0 helpful votes
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Update on shipping charge.
March 24, 2023
Updated review

Update: Customer service reached and and apologized for changing me shipping when I used my welcome coupon and spent the required amount, and said they will credit my credit card I used. I'm thrilled and thankful they corrected the mishap. I will be ordering from this company again! Thank you Brighter Blooms.

Date of experience: March 24, 2023

I ordered enough products to gain free shipping but...
April 18, 2023
Previous review

I ordered enough products to gain free shipping but once I used my welcome code they charged me the shipping. So, I removed some of the product I ordered and wanted to cover the shipping. So much for welcome to our company.

Date of experience: March 18, 2023
Texas
1 review
0 helpful votes
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They Take Care of their Customers
April 22, 2023

Shipping was more than the plant itself. UPDATE: I was contacted by BrighterBlooms and they actually refunded $10 on the shipping. Thank you BrighterBlooms.

Date of experience: March 23, 2023
Maryland
1 review
0 helpful votes
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Dissatisfied
April 12, 2023

The 10 plants 1 gallon winter green boxwood foliage was barely as bod as my hand. The plants struggled and never grew the entire season. The junipers 2-3 feet tall never grew. The bottom of 4 of the trees died.

Date of experience: March 13, 2023
California
1 review
0 helpful votes
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3-4' Jacaranda tree
March 7, 2023
Updated review

20% off WELCOME didn't work...
Update 3/7: Customer care credited $10. Back to me.
Thx! Appreciate it!
PS, tree arrived perfectly.
Can't wait to get "Jack" in the ground!

Date of experience: March 7, 2023

20% off WELCOME didn't work...
April 1, 2023
Previous review

20% off WELCOME didn't work...

Date of experience: March 1, 2023
Georgia
1 review
0 helpful votes
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Very nice...
January 18, 2023

Trees arrived timely and were large with branches. Can't wait to see how they look this spring.

Date of experience: January 18, 2023
Georgia
1 review
0 helpful votes
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Cold hardy avocado plant/tree
January 18, 2023

Good price and a quick delivery. Healthy plant arrived in good condition.

Date of experience: January 17, 2023
Texas
1 review
0 helpful votes
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Santa's Helpers
January 17, 2023

I ordered 2 Satsuma Orange trees and 1 celeste fig tree for my brother in Slidell, LA. During a hurricane, I think it was Katrina, they lost their house as it was completely under water. Of everything he lost, it was the fruit trees in his yard. I arrange for the order which included someone planting the trees for him since had a stroke since the hurricane. He didn't know until the delivery and planting. I live west of Houston, TX and was not able to make the trip to plant the fruit trees. I very much appreciated santa's helpers doing this favor for me.
Michael Lynch, older brother.

Date of experience: January 16, 2023
California
1 review
0 helpful votes
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Quality of arrival
January 15, 2023

1 plant is dead on arrival. 1 plant broke stems. 1 is alive and well.

Date of experience: January 15, 2023
California
1 review
0 helpful votes
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Disappointing Products
February 10, 2023

Products no in good condition. Many broken branches, leaves in poor condition. I had a similar experience before with an order from Brighter Blooms. In the earlier order, the plants delivered were barely alive and died 7 months after planting.

Date of experience: January 11, 2023
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plants arrived! We have reached out privately a couple of times but haven't heard back yet. Please send us some photos as soon as possible and we'll work to make this right!

Florida
1 review
0 helpful votes
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Much shorter than promised!
February 9, 2023

I ordered a 2-3ft avocado tree…at best it was 20". I will not order from this company again!

BrighterBlooms.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Florida
1 review
0 helpful votes
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Deceived and disappointed
February 8, 2023

I live in Southwest Florida. I lost two fifteen foot Christmas palms due to Hurricane Ian. I ordered two Christmas palms from Brighter Blooms based on the picture associated with what I thought was something close to what I was ordering, knowing that it would take awhile to look something like the old ones. The only good news was that the order came on time. The one box that they both came in was maybe a foot square and and five feet long. It might have weighed twenty- five pounds, including the dirt it was planted in and then wrapped in plastic. I was disappointed in my $200.00 purchase to say the least. I planted the trees, which looked more like twigs, as directed. That day we had wind gusts of 20 mph. The spindly trunks were no match for the wind. I had to build two supports to make sure that they would stay somewhat erect. I gave Brighter Blossoms a three star review then. I received a response from the support team that they were sorry, send some pictures. And they'll make it right. That was almost a month ago, and after sending three follow up emails and calling three days in a row, I finally spoke to an associate who making it right was that I should have scrolled down and saw that they don't sell mature trees, and what I should have seen is a 1/2"x1" picture of what I received. They sent me twenty dollars back and a we'll see ya. I should have gone to a nursery.

Date of experience: January 9, 2023
FGT C. BrighterBlooms.com Rep
over a year old

We are very sorry for your experience! A supervisor has reached back out privately to help make this right

Florida
1 review
0 helpful votes
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Quality
January 9, 2023

Website is great, service and delivery were fast, product is incredible. Better than local nursery quality!

Date of experience: January 9, 2023
Massachusetts
1 review
0 helpful votes
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Beautiful plant
February 8, 2023

The monstera I bought was alot bigger than I expected. What a great price. There were a couple broken leaves, but nothing to worry about. I highly recommend Brighter Blooms.

Date of experience: January 8, 2023
Florida
1 review
0 helpful votes
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I purchased the black pepper plant as a Christmas present. It was delivered quickly and packaged well. Upon arrival the leaves appeared to be drying out and after repotting it, all the leaves fell off. The stem appears to be strong and healthy, but so far I'm seeing no signs of new growth but I'm optimistic that will happen soon.

Date of experience: January 7, 2023
Florida
1 review
0 helpful votes
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New customer 1st purchase.
January 7, 2023

Eagerly awaiting growth of plants purchased. Fell in love with the Burning Bush & Lynwood Forsythia and took a leap of faith to place them in my yard. Can't wait for their maturity.

Date of experience: January 6, 2023
Iowa
1 review
0 helpful votes
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Fir tree
January 6, 2023

I ordered a fir tree for my boyfriend and I to plant in the yard of our first home owned together to symbolize every Christmas we share together here. The tree came in and was healthy and I can't wait to plant it!

Date of experience: January 6, 2023
Colorado
1 review
0 helpful votes
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All was ok, I expected Bismarck Palms be a little bigger.
January 5, 2023
Updated review

Great website! Found exactly what I needed!
But the Bismarck palms 3 gal I expected to be a little bigger. One of two had 3 leaves bent / broken during shipment, did not cut them, try to bandage them to save them.

Date of experience: January 4, 2023

Great website!
December 14, 2022
Previous review

Great website! Found exactly what I needed!
Fast services, great prices!

Date of experience: December 14, 2022
Georgia
1 review
0 helpful votes
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Olive My My Plant
January 4, 2023

I ordered an olive tree for my new landscaping project. When I planted the tree, all the leaves started falling off. Brighter Blooms assured me that this was a normal part of the trees stress and everything would be OK. They extended the protection period from 30 days until May to make sure the tress indeed survived and made OK through the start of the growing season. The were very helpful in explaining what was happening and gave me the help quickly to make sure I was happy. A++ customer service.

Date of experience: January 4, 2023
Virginia
1 review
0 helpful votes
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4 Trees for Me!
January 4, 2023

I ordered the citrus multipack which includes the Persian lime, Meyer lemon, naval orange, and calamondin orange trees. They were packaged nicely, 2 per box. I was able to easily move them to indoor planters (winter time here). I put them in the sun each day and spray them a few times to give them sunlight and moisture. I water them as needed. I've had them for about 3 weeks and two of the trees have noticeable growth.

Date of experience: January 4, 2023
New York
1 review
0 helpful votes
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Excellent service
January 3, 2023

Excellent service The company really stood behind their product

Date of experience: January 3, 2023