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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Georgia
1 review
0 helpful votes
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Bad Delivery
February 2, 2023

Plant was damaged during packaging and appeared to have leaves bent in the wrong direction. Submitted claim to customer service team and they stated this shouldn't have shipped due to winter conditions. Customer service is sending a new plant in the spring to guarantee no issues with winter weather..

Date of experience: January 3, 2023
FGT C. — BrighterBlooms.com Rep
over a year old

We are so sorry that your plant didn't travel well in the cold! We are glad we could make this right with a replacement in Spring and please let us know if we can do anything else to help!

Louisiana
1 review
0 helpful votes
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Banana
February 2, 2023

Description of products was 1-2 ft. Barely made a foot including the pot. The plants were packaged well and arrived mostly undamaged but.

Date of experience: January 2, 2023
New York
1 review
0 helpful votes
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Wonderful
January 2, 2023

Wonderful tree had to prune some leaves but gorgeous

Date of experience: January 2, 2023
Virginia
1 review
0 helpful votes
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Beautiful large tree
January 2, 2023
Updated review

So happy to find a lime tree for my husband for Christmas as our local nursery could not provide one this time of year. Selection was great - what I received was amazing - a healthy 5 foot tree. Sadly, not impressed with shipping, which I understand is a common problem nowadays. I checked daily on the status of my order and did not received any information until my husband told me there was a tree on our porch. Thankfully the weather was mild, but the element of surprise was pretty lacking for his gift.

Date of experience: January 2, 2023

Had what I was looking for and good suggestions to...
December 12, 2022
Previous review

Had what I was looking for and good suggestions to add!

Date of experience: December 12, 2022
Texas
1 review
0 helpful votes
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The root balls were not secured to the box, the plants were on top of each other during shipment causing the leader branch to snap in 2 places. One of the tree had very little roots rendering the large amount of potting material useless causing more damage than necessary.

Date of experience: January 2, 2023
FGT C. — BrighterBlooms.com Rep
over a year old

We are so sorry for how your plants arrived to you and glad we were able to make it right with a credit so you can re-order in Spring!

Florida
1 review
0 helpful votes
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Avocado tree
January 2, 2023

Tree arrived in good condition although very dry, but after a good watering it picked up.
The tree is very thing and leggy so I expect its been forced in some way but its alive and we will see how it turns out.
Not one I would have picked if I was buying from a garden Centre.

Date of experience: January 2, 2023
Pennsylvania
1 review
0 helpful votes
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A great Christmas present
January 2, 2023

My husband was thrilled when he opened his lemon tree. The tree was packaged very securely and careful attention was given to delivery.

Date of experience: January 1, 2023
North Carolina
2 reviews
0 helpful votes
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Soon blossoms
January 2, 2023

Cold snap is over. 70 degrees today so bulbs went in the ground. Bulbs were already beginning to sprout so I will see growth soon.

Date of experience: January 1, 2023
Delaware
1 review
0 helpful votes
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On time and in good condition.
December 31, 2022

They arrived in good condition, time will tell how they do.

Date of experience: December 31, 2022
Colorado
2 reviews
0 helpful votes
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PERSONALIZED SERVICE
December 30, 2022

PLACING THIS ORDER AS A GIFT DID NOT WORK OUT ON LINE, SO I CALLED AND PLACED THE ORDER WITH A GREAT PERSON DIRECTLY. THE INFORMATION, ALTHOUGH IT WAS STILL REVERSED VIA EMAIL, ARRIVED ON TIME TO THE GIFT RECIPIENT WHO WAS THRILLED. THE ROSE BUSH WAS IN GOOD CONDITION.

Date of experience: December 30, 2022
Arkansas
1 review
0 helpful votes
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The tree look great
December 29, 2022

Frist time i order fruit tree online, I can't believe that, my order arrived on time and my fruit tree look really good, i want order more fruit tree for my garden. I so happy when they shipped on time, I recommend for my friens and I still looking more i like

Date of experience: December 29, 2022
Missouri
1 review
0 helpful votes
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Awesome
December 29, 2022

Quick shipping and package came in good care. Tree is beautiful and ready to plant!

Date of experience: December 29, 2022
New York
1 review
0 helpful votes
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When the tree arrived, it was in good shape and I quickly put it in a sunny location indoors and watered it. It seems to spring up and looked very healthy. However, today I moved the tree to another indoor sunny location and over half the leaves fell off, leaving many less leaves than before. Is this not mail? What can I do?

Date of experience: December 29, 2022
Nevada
1 review
0 helpful votes
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Arrived in excellent shape
December 28, 2022

Ordered a Meyer Lemon/Key Lime bush and it arrived with buds all ready to open. It looks healthy and hopefully will give us lots of fruit in the Spring.

Date of experience: December 28, 2022
Massachusetts
1 review
0 helpful votes
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Very dead lime tree
January 26, 2023

I ordered a lime tree for my husband for christmas. It arrived within a few days, so I asked the online chat on your website how long I could leave it in the box. They said 2 weeks max, but after one week I took it out to water. All the leaves were dead. I even gave it fish water for nutrients. Didn't even give him the present.

BrighterBlooms.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear about your experience! We reached out privately and were able to provide a full refund.

Colorado
1 review
0 helpful votes
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Fig Tree for Christmas
December 26, 2022

I purchased this dormant little tree for my daughter. We had no problems with the delivery. It came in a timely fashion, looking as good as a dormant plant can look. I can only assume that it will blossom nicely in the spring.

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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Terrible
January 25, 2023

WAY over priced. I purchased a one gallon black mondo grass and what I received was a joke. I then went to homedepot.com and was able to buy more of the grass at a third of the price.

Date of experience: December 26, 2022
Massachusetts
1 review
0 helpful votes
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I am sure that it was damaged during shipping so it is not necessarily Brighter Bllooms who causes the issue. 3 out of 5 leaves were snapped off, the planter was squished into an oval and the box it arrived in was severely damaged. Not sure if the plant is going to make it.

Date of experience: December 25, 2022
Florida
1 review
0 helpful votes
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Plant arrived in a very bad condition
January 24, 2023

Awful but i wont blame the company i will say it was the delivery guys fault, the plant arrived in a very bad condition all dry nearly dead!

Date of experience: December 24, 2022
Washington
1 review
0 helpful votes
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Spilled soil
December 24, 2022

I received my order of three Clementine trees in an acceptable amount of time. They arrived in cardboard boxes, however, the plastic wrap around the pot that was tied to each tree was completely separated (ripped completely) causing the soil to spill into the boxes which in turn spilled out of the holes in the boxes all over my floor. The roots were bare on two of the trees because the soil had spilled. I sent two different emails to let you know and both came back 'undeliverable', so I gave up. I used the emails on the packaging and enclosed paperwork. I potted each tree and they seem to be fine.

Date of experience: December 23, 2022