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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Missouri
1 review
0 helpful votes
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Beautiful tree
September 1, 2022

We bought a butterfly magnolia tree. It arrived in beautiful condition. Thank you.

Date of experience: September 1, 2022
Colorado
1 review
0 helpful votes
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Norfolk island pine
August 31, 2022

Tree came in excellent condition, had 2 broken tips on one side, but will look fine as it grows, extremely grateful and love the tree, have had lotsa neighbors express how great it looks in our front yard... thank you very much to all...

Date of experience: August 31, 2022
Arkansas
1 review
0 helpful votes
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Awesome customer service
August 31, 2022

I received my first order which was severely damaged by the delivery service and the representative who took my call made sure that I was taken care of. Will order more from this company again.

Date of experience: August 31, 2022
Georgia
1 review
0 helpful votes
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I get a tree that is in a box! That might have been ok but this just had to have been sitting in the box for a while! There was more brown leaves than there was green! My tree was dead when I got it it is dieng! I followed y'all's directions to the tee!

Date of experience: August 31, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Colorado
1 review
0 helpful votes
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Review
August 31, 2022

I think customer service was great when I was purchasing my tree, but dropped off tremendously when I called after the arrival of my half dead tree. My tree arrived several days late and it had lost so many leaves and had been infested with some kind of mite. I advised customer service and I was just told to wait a while. They refunded me just $18. I don't really feel this is the appropriate response. I am not sure if I'd be comfortable shopping with the company again.

Date of experience: August 31, 2022
California
1 review
0 helpful votes
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This is my second double blooming gardenia tree. They both came in seemingly good condition. The first one died about a month later after getting mildewy powder or aphids. Second one came looking even better with flowers ready to bloom. This time it has only been two to three weeks and this one is now dying. I sent pictures both times requesting help and have never received feedback or help on what I might be doing wrong.

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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Beautiful
August 30, 2022

Bought the Pink Pom Pom Tree... Arrived earlier then expected so was planted few days later. Its been 3 weeks and I have 5 new leafs so I am excited to see what the spring will bring.

Date of experience: August 30, 2022
California
1 review
0 helpful votes
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The plant came in poor condition
September 6, 2022

The Fiddle-leaf fig tree came in poor condition and did not look healthy.

Date of experience: August 30, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your fiddle leaf fig arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
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Very satusfied
August 30, 2022

Both trees arrived very well packaged in sturdy cardboard and were in perfect condition. A month later they are perfect. Thanks for growing them. Very few were available. We tried many nurseries before we found you. Will order from you again.

Date of experience: August 30, 2022
Wisconsin
1 review
0 helpful votes
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I ordered a dwarf lemon tree and although it was shipped to me in a timely manner, it arrived completely dead and shriveled. I contacted customer service because surely we have figured out how to ship in the summer if it's been rush shipped, and they sent me a new one immediately along with a tracking number. The second one arrived completely healthy (a tiny bit smaller but I'd rather smaller than dead) a few days later and I'm satisfied with the plant so far, it isn't even in shock after its arrival.

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
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Inferior product
August 30, 2022

One of the plants came wilted and brown... the earth was dried and cracked. The other is nice and green and is flourishing

Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
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Beautiful Bouganvilla
August 29, 2022

Easy order process. The box my order was shipped in however was awkward and destroyed. Fortunately plants survived.

Date of experience: August 29, 2022
Indiana
1 review
0 helpful votes
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Canadian Hemlocks
August 29, 2022

Order 6 trees, all came well packages and healthy!

Date of experience: August 28, 2022
Texas
1 review
0 helpful votes
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Damage plant
August 29, 2022

My kiwi plant came damaged and not sure if its going to make it.

Date of experience: August 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your kiwi plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Oklahoma
1 review
0 helpful votes
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Overpriced
August 28, 2022

The plants were delivered quickly, well packaged and relatively healthy. But I expected them to be better overall since they were priced 3x higher than local shops. That was super disappointing.

Date of experience: August 28, 2022
Missouri
1 review
0 helpful votes
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Kelly
August 28, 2022

Very healthy when it arrived. Easy directions to read.

Date of experience: August 28, 2022
Minnesota
1 review
0 helpful votes
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9 out of 10
August 28, 2022
Updated review

Easy, fast, convenient will buy more in the spring.

Date of experience: August 28, 2022

Easy, fast, convenient
August 7, 2022
Previous review

Easy, fast, convenient

Date of experience: August 7, 2022
Georgia
5 reviews
0 helpful votes
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Healthy Trees
August 28, 2022

Received two trees quickly. Both were healthy and intact. Plants were packaged very well.

Date of experience: August 28, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful large plant
August 28, 2022

Not only was it beautiful but affordable!
Delivered on time. Was a sympathy plant for my sister and she said it's perfect.

Date of experience: August 27, 2022
Massachusetts
1 review
0 helpful votes
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Great service
August 27, 2022

I ordered two citrus trees. They arrived in poor condition and after a few weeks one could not be revived.

A quick email to customer service and a replacement was on its way and arrived shortly thereafter in great condition.

Super service and quality products.

Date of experience: August 27, 2022