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This site is a scam and has robbed of 11k people including me. I thought I was getting a IQ certificate for $8.90 and it was all a lie. They charged me an addition 239.40 for a subscription I never signed up for. They have figured out a way to initiate payment through PayPal with no permission.
I also got scammed $38.80. They robbed my Paypal. I paid for the IQ test and then once they had my PayPal, they used it for their bogus subscription which I didn't use because I didn't know I purchased it, nor did I want it. Today, only 5.6% of the reviewers thought it was OK, the other 94.4% thought they were scammers. Why are these people still in business?
Dear Valued Customer.
We deeply regret any inconvenience caused by the recent situation and want to assure you that we are taking it seriously. We understand how important it is for you to receive quality service from us, and we are committed to resolving the matter promptly. To assist us in investigating the issue, we kindly request the following information from you:
- The email address you used to place the order.
- Your order number.
- Your full name.
We will use this information to identify your order and investigate the matter thoroughly. Please send us an email at [email protected] with the above-mentioned details, and we will respond to your query as soon as possible.
We appreciate your patience and understanding as we work to resolve the issue. Our team is fully committed to ensuring that you receive the best possible service from us, and we will do everything possible to make things right.
Thank you for choosing us, and we look forward to hearing from you soon.
Best Regards,
Customer Support at Brainety
Charge you a small but fair fee of $2. A few days later you'll be surprised with a charge of $38.80 for a service you'll only use one time. No way to cancel the trial on your account, you have to email them to cancel it. Underhanded scummy company.
Hello, we would like to express our sincere appreciation for bringing this matter to our attention.
We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.
To assist you as best we can, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If possible, we would be grateful if you could share any additional details about your experience by emailing us at [email protected]. This will allow us to understand the situation better and provide you with the appropriate assistance.
We appreciate your patience and understanding, and we hope to resolve this issue promptly.
Best regards,
Customer Support at Brainety
I paid a small fee for an IQ Test. Now I've been charged £38.80 for a monthly subscription and it's not obvious on their website how to cancel that subscription so I'm not charged again. It's funny how their 'Subscription Settings' page doesn't exist
Hello there, we are extremely sorry to hear that your experience with us was terrible. We can only imagine how frustrating it must have been for you, and we want to make things right for you.
We understand that you have every right to feel upset, and we genuinely apologize for any inconvenience caused. We would be more than happy to listen to your concerns and discuss the exact circumstances with you in greater detail to ensure that we can improve in the future.
Please do not hesitate to reach out to us at [email protected]. We are committed to providing the best possible customer service and would be honored to hear from you.
Warm regards,
Customer Support at Brainety
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My experience with Brainety has been nothing short of disappointing and frustrating. Initially drawn in by the promise of an affordable IQ test, I found myself entangled in a web of unauthorized charges and poor customer service.
After discovering an unexpected charge of $38.80 USD on my account for a subscription I never agreed to, I promptly reached out to Brainety's customer support team via email. Despite multiple attempts to communicate my concerns and request a refund, I received no response. Their blatant disregard for customer inquiries and refusal to address the issue only further solidified my belief that Brainety operates unethically.
It pains me to label a company as outright scammers, but based on my experience, it's clear that Brainety prioritizes deceptive practices over customer satisfaction.
AVOID AT ALL COSTS!
Dear valued customer,
We are sorry to hear that you experienced an issue with your recent order. We want to assure you that we are committed to resolving the matter as quickly as possible.
To help us investigate the issue, we kindly request that you provide us with the following information:
- The email address you used to place the order.
- Your order number.
- Your full name.
Please email us at [email protected] with the above details as soon as possible, and we guarantee that we will respond to your matter with utmost urgency.
Your satisfaction is our top priority, and we appreciate your patience as we work towards resolving this issue.
Best regards,
Customer Support at Brainety
Just move on, this service is scammy and their customer service is threatening if you ask for your money back. HIGH DO NOT RECOMMEND.
Dear Valued Customer,
We are truly sorry to hear that you had an unpleasant experience with our service. We want to make things right and are committed to finding a solution that meets your needs.
To help us better understand your issue, we kindly request that you provide us with the following information:
- Your email address used for placing orders
- Order number
- Full name
Please send this information to us via email at [email protected] so that we can assign a dedicated team member to assist you.
We understand that this situation may have caused you inconvenience, and we appreciate your patience and understanding. We look forward to hearing back from you soon so that we can work towards a resolution that leaves you satisfied.
Sincerely,
Customer Support at Brainety
Was called by their company and I clearly told them NO SUBSCRIPTION! Was billed a few days later for 38.80...i want this money refunded!
Hello,
First and foremost, we apologize for the inconvenience.
We'd like to resolve your matter as soon as possible.
We have previously sent you a request for order data using this platform; however, if you have not received it, please amend your review or contact us via email at [email protected].
To view and validate your order information, we require the following information:
- Email address used to place the order.
- Order Number
- Full name.
Customer Support at Brainety
Duped into a recurring payment which PayPal refused to refund. Refunds promised for weeks that don't materialise. Avoid their IQ test at all costa.
SCAMMERS!
Dear valued customer,
We sincerely apologize for any inconvenience caused by the recent situation. We want you to know that we take this matter seriously and will investigate it immediately.
To assist us in resolving the issue quickly, we require the following information from you:
- The email address you used to place the order.
- Your order number.
- Your full name.
Please send us an email at [email protected] with the above details at your earliest convenience. We assure you that we will respond to your matter swiftly.
We appreciate your patience and look forward to hearing from you soon.
Best regards,
Customer Support at Brainety
This miserable bunch of scammers take your money without authority.You pay a nominal amount for a one off IQ Test, then once they have your Credit Card details, they automatically enrol you in a subscription which is impossible to cancel without cancelling your Credit Card. If you don't do this you will be hit with these subscription charges EVERY month.
When notified of these charges you have fraudulently incurred, their standard response is "our company policy does not allow refunds."
So any reviews by supposed "customers" claiming to have received refunds are undoubtedly fictitious, fraudulently posted by the company itself.
AVOID HAVING ANYTHING TO DO WITH THIS "COMPANY" AT ALL COSTS.
They will scam you in a heartbeat. It is their sole reason for being.
If you are one of the many that has been scammed; they are located in Lithuania, which is part of the EU, so report them to Lithuanian Authorities, Interpol and the Government Department dealing with Internet fraud in your own country.
They need to be shut down and prosecuted ASAP.
Hello,
We would like to begin by expressing our sincerest gratitude for bringing this matter to our attention. We are truly sorry to hear that we have let you down and that you have not received the level of service that you deserve. Please accept our heartfelt apologies for any inconvenience caused.
Your feedback is incredibly valuable to us, and we are committed to using it as a tool to improve our services and ensure that our clients receive the best possible experience. We want you to know that we take your comments seriously, and we will do everything in our power to make things right.
To assist you better, could you please provide us with the following information:
- The email address used to complete the transaction
- The billing number
- Your full name
We would also appreciate it if you could share any further details about your experience by sending an email to [email protected]. Your input is crucial to us in understanding your situation and making the necessary changes to ensure that we meet your expectations in the future.
Once again, we apologize for any inconvenience caused and thank you for your cooperation. We will work diligently to resolve this issue and restore your trust in our services.
Warm regards,
Customer Support at Brainety
Just like everyone else here I fell victim to their sneaky and underhanded practices. Iwas charged almost $40 after what looked like a one time charge of $1.99. I went back and looked at their site again and in order to find the subscription information (or to even know how much it will be for) you have to literally search around the entire page. I would never have signed up for a subscription to this nonsense and they know. I haven't even used a single service aside from the IQ test I originally took. This is so gross and I'll be posting it everywhere. I have 4 kids and this is an especially tight time for us. I hope you're happy that you're preventing basic items for my children because you won't refund a fraudulent, sneaky purchase. I need that $40 not only for groceries, but it was the extra to try and get my daughter on a field trip. Wow. Just wow. I let my son do one fun freaking thing because it was only $2 and here we are. I don't know what else to say other than I'm crying in frustration.
Hello,
We would like to express our sincere appreciation for bringing this matter to our attention.
We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.
To assist you as best we can, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If possible, we would be grateful if you could share any additional details about your experience by emailing us at [email protected]. This will allow us to understand the situation better and provide you with the appropriate assistance.
We appreciate your patience and understanding, and we hope to resolve this issue promptly.
Best regards,
Customer Support at Brainety
ATTENTION PAYPAL EXPLOIT: Please share repost this information on X (twitter) and every social site you can, PayPal have a security issue with there auto-payment service meaning you can be added to a subscription service on PayPal without your knowledge or consent.Check your PayPal account now for unauthorized subscriptions.
To Paypal, banks and affected individuals.
"Bait and Switch" tactics are employed by uab rebilita, trading as Brainety, to surreptitiously enroll users into subscription services without proper confirmation or consent. This loophole appears to be directly facilitated by PayPal's auto-payment service, which is being manipulated to add vendors for subscription services without adequate notification or authorization from customers.
THE BAIT: Brainety offers an "Innocent IQ test" through various social media platforms. Upon completion of the test, users are prompted to purchase their results as a downloadable PDF certificate for a small nominal "one-time fee" payable via PayPal.
THE SWITCH: When users proceed to make the payment via PayPal, they are presented with a request to pay for the "IQ test" at the stated small price. However, the vendor covertly adds an undisclosed amount for a subscription service, effectively hiding this additional charge from the customer. Typically, when a user consciously subscribes to a service, PayPal issues an invoice at the time of payment, and the vendor is added to the auto-payment list. However, in this case, Brainety is exploiting a loophole within the PayPal system.
As users pay the one-time fee for the test results, they are unwittingly and covertly enrolled in a "7-day Free Trial" through deceptive means, such as hidden links or undisclosed programming.
Subsequently, PayPal automatically adds this unethical vendor and any associated charges to the auto-payment list without notifying the user of a subscription activation.
Users only receive a PayPal invoice for the initial small fee labeled as "IQ results," without any indication of the added subscription service. This represents a failure and oversight on the part of the PayPal team, enabling this scam to persist.
Seven days later, the subscription is activated, and users receive an invoice notification from PayPal for the ongoing monthly subscription fee of $50+. When users dispute the charge with PayPal, it appears that PayPal merely assesses it at face value and deems it an authorized transaction. Exploiting this flaw, the vendor continues to exploit customers, assured that PayPal will not conduct further investigation, thus enabling them to retain funds.
My requests to PayPal are as follows:
Conduct a thorough investigation into the unethical practices of this company,substantiated by the numerous complaints outlined by a simple Google search.
2. Implement measures to prevent further exploitation by this company and others by addressing the PayPal loophole.
Escalate this exploit finding to your security team for immediate action to introduce an email confirmation or SMS verification process for customers whenever a new vendor is added to the auto-payment subscription service. This simple measure would effectively eliminate this exploitation and loophole.
I urge PayPal to take this matter seriously!
Close the loophole to this unethical behavior.
Dear Valued Customer,
We are writing to express our sincere appreciation for bringing this matter to our attention. We are sorry to hear that we did not meet your expectations and apologize for any inconvenience caused. Your feedback is extremely valuable to us, and we are committed to utilizing it to improve our performance and provide our clients with the highest level of service.
To assist you better, we kindly request you to provide us with some additional information, including:
- The email address used to complete the transaction
- The billing number
- Your full name
We would also appreciate it if you could share any further details about your experience by sending an email to [email protected]. This will enable us to gain a better understanding of your situation and take any necessary steps to address it.
Thank you for your cooperation, and we assure you that we will do everything in our power to resolve this issue for you. Please do not hesitate to contact us if you require any further assistance.
Sincerely,
Customer Support at Brainety
I took there test out of curiosity one night. Should have read the fine print. The test is $2 but they then charge you $38.80/ month reoccurring after that. Legal but slimy. Read the fine print folks.
Hello,
We would like to begin by expressing our sincerest gratitude for bringing this matter to our attention. We are truly sorry to hear that we have let you down and that you have not received the level of service that you deserve. Please accept our heartfelt apologies for any inconvenience caused.
Your feedback is incredibly valuable to us, and we are committed to using it as a tool to improve our services and ensure that our clients receive the best possible experience. We want you to know that we take your comments seriously, and we will do everything in our power to make things right.
To assist you better, could you please provide us with the following information:
- The email address used to complete the transaction
- The billing number
- Your full name
We would also appreciate it if you could share any further details about your experience by sending an email to [email protected]. Your input is crucial to us in understanding your situation and making the necessary changes to ensure that we meet your expectations in the future.
Once again, we apologize for any inconvenience caused and thank you for your cooperation. We will work diligently to resolve this issue and restore your trust in our services.
Warm regards,
Customer Support at Brainety
I am shocked to see all the other reviews. The same exact thing happened to me today. Bought an IQ test result certificate for around £2. And after a few days (today), got charged for £38 for some subscription that I have no idea whatsoever as to when I opted into.
Can not blieve they have been able to rob so many people for so long. How is this scam allowed to operate legally?
Dear valued customer,
We were saddened to hear about your negative experience and want to do everything we can to make it right. That's why we're reaching out to you today.
We understand that you may have some concerns about the situation, and we'd be happy to discuss the specifics with you in greater detail. By doing so, we can help you better understand what occurred and how we can improve in the future.
We believe in providing the best possible customer service, which is why we're committed to addressing your concerns promptly. Please don't hesitate to contact us at [email protected] so we can work together to find a solution that meets your needs.
Thank you for giving us the chance to make things right. We appreciate your business and look forward to hearing from you soon.
Best regards,
Customer Support at Brainety
I wanted to take an iq test, paid 3$ for it and they automatically sign you up for a subscription. Obviously I do need help with my IQ,I fell for it. Don't be a Jerry.
Hello, we're sorry to hear about your experience with us. We understand that you had a terrible experience and want to make things right for you.
We would be pleased to go over the exact circumstances with you in greater detail to understand better what happened and how we can improve in the future.
Please contact us at [email protected].
We are devoted to providing excellent customer service and would like to hear from you.
Warm regards.
Customer Support at Brainety
Steer clear of this scam site. They will take money off your card each month. A criminal enterprise for sure.
Hello,
We would like to express our sincere appreciation for bringing this matter to our attention.
We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.
To assist you as best we can, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If possible, we would be grateful if you could share any additional details about your experience by emailing us at [email protected]. This will allow us to understand the situation better and provide you with the appropriate assistance.
We appreciate your patience and understanding, and we hope to resolve this issue promptly.
Best regards,
Customer Service at Brainety
Am făcut un test stupid de aproximativ 2$ de 2 ori și m-am ales cu aproape 80$ bani extrași din cont fără acordul meu. Ei refuză în continuare sa-mi dea banii înapoi și îmi ignoră toate emailurile.
Hello,
We regret to hear about your experience with us. We understand you had a bad experience and want to make things right for you.
We would be happy to go over the specifics with you in greater depth so that you can better understand what happened and how we can improve in the future.
Please reach us at [email protected].
We are dedicated to providing exceptional customer service and would love to hear from you.
Warmest regards.
Customer Support at Brainety
It's clear scam when they ask for credit card instead other payment options available. Don't be fool guys. I spend 30 minutes to the test nvrmind just think that it's a challenge for brain. Don't use money thxx.
Hello,
We appreciate you reaching out to us and bringing this matter to our attention.
We are deeply sorry for not meeting your expectations and we assure you that we take your criticism seriously. We will work on improving our performance to ensure that this does not happen again.
To assist you better, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If you can, please provide us with additional details about your experience by emailing us at [email protected]. This will help us serve you better in the future.
Thank you for your patience and understanding. We hope to resolve this issue as soon as possible.
Warm regards,
Customer Support at Brainety
Misleading about the money they're going to take from you. I paid $2.16 for the results of a quiz and I was later charged a total of $77.60 without my consent.
Hi there,
We appreciate you letting us know about this.
We sincerely regret falling short of your expectations. We will take this criticism carefully to improve our performance and prevent this from happening again.
Please supply the following information so that we can assist you.
· Provide the email address you used to execute the purchase.
· Bill Number.
- Complete name:
If possible, please submit further information about your experience to [email protected].
Regards,
Customer Support at Brainety
After I invested time and much more as it was advertised, it turned out that I'm intelligent but did not turn out what my strengths and weaknesses I invested the time and money.
My account was debited with a small amount and some days later a huge amount was debited without my permission I required it within minutes back, but they did not accept it. Simply they debited my account without being approved by me. I had to cancel the bank card connected to that account.
Hello there,
We appreciate you informing us about this.
We deeply regret falling short of your expectations. We will take this criticism seriously in order to improve our performance and prevent it from happening again.
Please provide the following information so that we may assist you.
· Provide the email address used to complete the purchase.
· Bill number.
- Full name:
If possible, please send additional details about your experience to [email protected].
Regards,
Customer Support at Brainety
Please be warned not to participate in Brainety's online FREE IQ test because you will be scammed into a subscription for £80 without your consent and you will not be refunded. Please support and share my petition to stop malpractice for online consumers. https://www.change.org/p/stop-brainety-s-deceptive-practices-and-unauthorized-subscriptions
Hello,
We're sorry to hear about your experience with us. We understand that you had a terrible experience and want to make things right for you.
We would be pleased to go over the exact circumstances with you in greater detail to understand better what happened and how we can improve in the future.
Please contact us at [email protected].
We are devoted to providing excellent customer service and would like to hear from you.
Warm regards.
Customer Support at Brainety
Dear Ty,
Thank you for bringing this to our attention. We sincerely apologize for falling short of your expectations and for any inconvenience this has caused. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your experience.
To help us resolve this issue as quickly as possible, could you kindly update or edit your review with the following details:
-The email address associated with your purchase
-Your order number
-Your full name
Once we have this information, we will be able to assist you further. We’re dedicated to making things right and earning back your trust. Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Customer Support at Brainety