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I paid 2$ that they asked for quick test and right away checked how to manage subscription because something seemed strange from the start. I couldn't find a way to do it, so I thought maybe everything is fine. But then they charged me 40$ for nothing.
This is a scam. Stay away from this website, you will only have bad experiences. They will charge you for subscriptions you don`t choose yourself.
Hi Rina,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at [email protected].
Best regards,
Customer Support at Brainety
"Company" is a complete scam. They charge $2 upfront and then a week later charge you $38 and don't even tell you. When you go to complain or get the charge reversed there is no one to talk to and everything is done by email. Typical round robin. Stay away at all costs, company is a complete fraud.
Hello, T.K.
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
Kindly contact us at [email protected] to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Kind regards,
Customer Support at Brainety
I am writing this post to warn others about a devious internet company called Brainety. This company operates a website offering IQ tests. Initially, they lure users in with various enticing prompts to start the test. However, the catch comes right before revealing the results – they inform you that a payment is required to access them.
Here's where it gets more manipulative. They attract users to pay by offering discounts. Once they have your credit card or payment details, they secretly enroll you in a 7-day trial followed by an expensive monthly subscription plan, costing nearly $40 a month. If you don't regularly check your credit card or PayPal subscription information, these charges can go unnoticed and keep draining your account.
I discovered on November 13th that PayPal had charged me for a month's subscription. I immediately contacted PayPal for a refund. However, the process requires the seller to provide information. Absurdly, this IQ testing website provided PayPal with a fake tracking number for an item they shipped to me. Based on this, PayPal denied my refund request, assuming I had received the product.
This whole ordeal took almost 20 days. I have since initiated another refund request citing dissatisfaction with the service. I am uncertain how Brainety will continue to deceive both PayPal and its consumers with their poor tactics.
I urge everyone to be vigilant and avoid falling for this trap. If you come across this IQ test, I advise you to close the webpage immediately.
Hi Simon,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at [email protected].
Best regards,
Customer Support at Brainety
The same like rest people. No subscription, willing to pay for small test only. Now charged for subscription which you are not aware and you can not chagne
Hello Basia,
We hope you are doing well as we respond to you. We respectfully request that you provide us the following details so that we can assist you with this:
-Email address provided upon order placement
- Order number
-Entire name
-Tracking number (should you possess one).
Please email this information to [email protected] as soon as you have it so that we can process your request as soon as possible. We value your quick reply and are grateful for your cooperation and patience.
Warmest regards,
Customer Support at Brainety
Do not go near them. They sign you up for subscriptions that you haven't authorised. Take money for a 'service' you don't request. Refuse to give you refunds. Would suggest you report to as many fraud agencies you can. Parasites
Hi Wendy,
We sincerely apologize for the awful experience you had to deal with.
Let's do everything we can to find a solution.
Would you kindly give us the following details?
Email address—used for placing orders—
Order number
Full name
Once you have the aforementioned information, kindly send it straight to us by email at [email protected] so that one of our representatives can assist you with your issue.
We really appreciate your patience and look forward to hearing from you.
Sincere regards,
Customer Support at Brainety
Upfront payment I agreed to, then a payment deducted from my PayPal without my permission. Customer support is responsive but entirely useles, offering placations but no solutions. I'm exploring legal recourses to this theft
Hello, Des.
We really regret any inconvenience this event has caused you.
You can be certain that we will resolve this matter as soon as possible.
If it is not too much to ask, could you please give us with the information shown below? This allows us to evaluate and validate the following order information:
- Email address provided at the time of order placement
- Invoice No.
Please revise your review or get in touch with us via the contact form at https://brainety.com/contact.
We appreciate your involvement and look forward to hearing from you.
Thank you,
Customer Support at Brainety
You do an IQ test and they promise you the result, but what they don't tell you is that they'll require your credit card before giving them to you. This is deceiptful and disgusting.
Hello Sam,
We sincerely apologize for any inconvenience this incident has caused you.
You can rest certain that we will fix this matter as quickly as possible.
If it is not too much to ask, please provide us with the information indicated below. This enables us to view and validate the following information about your order:
- Email address provided at order placement
- Invoice Number
Please amend your review or get in touch with us via the contact form at https://brainety.com/contact.
We appreciate your participation and eagerly await your response.
Customer Support at Brainety
Do not waste your money. They charge you a monthly subscription without your consent and with no way to cancel it. I agreed to pay $5, and have since been charged over $100. They do not respond to emails, there is no way to cancel online, their phone number doesn't work. They will respond to reviews and pretend they are wanting to help, but this is completely fraudulent and a scam. I truly hope the most horrible things happen to them and the ones they care about most -- I wish them the worst karma, and the most pain imaginable. I have never felt this used. Infuriating.
Hello Go F,
We regret learning about your unpleasant encounter with us. We are aware of the challenging time you went through, and we want to try our best to put things right for you.
We would be happy to discuss the particular circumstances in more depth with you in order to better understand what transpired and determine how we can go forward.
Please email [email protected] to get in touch with us.
We are committed to provide the best possible customer service, and we look forward to hearing from you. I appreciate your understanding.
Kind regards,
Customer Support at Brainety
The service created hidden terms and created subscription without my knowledge of it.
The service charged twice for one account's subscription and refused to refund.
The service did not notify about any upcoming charges
The service did not notify about created subscription
Hello Альона Л,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - [email protected] one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
Customer support at Brainety
I would give 0 stars if I could. I completed an IQ test, then had to pay circa £2.99 to get my score and certificate. Approx 7 days later I noticed £38 pounds go out of my PayPal company and at the same time received an email from Brainety saying ' thank you for your membership renewal". I did not sign up to membership! They took the money from my account fraudulently. DO NOT GIVE THIS COMPANY BANK IR PAYPAL DETAILS. SCAM SCAM SCAM
Hi Amanda,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at [email protected] so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
This site offers a test for cheap and somehow by agreeing to get your results they trick you into a $29.99 USD monthly membership that you cannot cancel through the website or your account on brainety.com. Your only option is to contact their support and ask them to cancel your subscription that you didn't knowingly agree to.
Hello Brent,
We're sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - [email protected] one of our agents can help you with your concern.
We’re committed to providing excellent customer service and are looking forward to hearing from you. Thank you for your patience.
Best Regards,
Customer Support at Brainety
Stay away from this "app". If you purchase something, they automatically make you subscriber with monthly fees without you knowing or realising that
Hello Apostoli,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - [email protected] one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
Customer Support at Brainety
Very clever business model. Scam at least one months premium from anyone who pays the small fee for original test with subsequent cancellation. An absolute disgrace to use such criminal tactics and then purport to be an ethical business.
Hello Fiona,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
Kindly send us an email at [email protected]. I look forward to hearing from you soon.
Best regards,
Customer Support at Brainety
I just paid for an IQ test and then I see a $38 charge on my paypal for a subscription I never authorized. I hope the they give me refund as I never authorized a subscription. By reading these reviews this seems to be a common practice for them. I want my money back.
Response:
Brainety is receiving all these reviews basically saying the same thing, that people are being tricked into subscriptions they didn't sign up for and instead of brainety changing the way they operate, they send the same message asking you to message to "discuss" what happened. You already know what happened you are getting the same complaint from dozens of people, so stop insuting people's intelligence and stop scamming people into subscriptions.
Hello there, Paul.
We apologize for your poor experience with us. We recognize that you have had a terrible time, and we want to do everything in our power to put things right for you.
We would be delighted to discuss the exact scenario with you in greater depth so that we can better understand what occurred and how we might improve in the future.
Please send an email to [email protected].
We are committed to providing excellent customer service and look forward to hearing from you. Thank you for your patience.
Thank you very much,
Customer Support at Brainety
I only wanted to get the IQ test with certificate worth $2+ and paid via Paypal. But after a couple of days I received an email saying that I got charged $38.81 that I did not approved of. So reached out to their support team and was rejected for a full refund. Not even a prorated refund!
Hello, Lemuel.
We're sorry to hear about your negative experience with us. We understand that you had a difficult time, and we want to do everything we can to make things right for you.
We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.
Please contact us by email at [email protected].
We are dedicated to providing exceptional customer service and eagerly await your feedback. Thank you for your understanding.
Kind Regards,
Customer Support at Brainety
Brainety scams their customers. They advertise a very cheap fee for a iq test, but in the fine print they add you to there expensive subscription, after the free trial is up, they take a considerable amount of money($70) out of your bank. Furthermore they make it incredibly difficult to cancel there subscription. Please do not give this company your money
Hi Toby,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at [email protected] so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
They hid the subscription policy in the payment of single service. No explanation or plan subscription email. No receipt. Just simply a jerk to take money out of your pocket after getting your card info
Hi,
We sincerely regret any inconvenience this incident has caused you.
We will look into this as soon as possible.
Could you please provide the following information, if it's not too much to ask? This allows us to examine and verify the following facts about your order:
-The email address with which you placed your order
-Order reference
-Complete Name
Please tell us at [email protected] as soon as possible, so that we can rectify the situation.
Thank you for your patience, and we look forward to hearing from you.
Brainety Support Team
I just found out that I got scammed by Brainety with a $2 test, that had a hidden subscription for additional $38. They didn't give any notification that this "trial" ended and just charged the additional money. Nowhere did the company provide information that this would mean signing up for a subscription that would charge me this amount.
Beware of this company and their ads on Facebook and Instagram. They are simply scammers out there to get your money.
Hello, Arka.
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - [email protected] one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
Customer Support at Brainety
Paid for an IQ test for $7 then after 7 days I was charged $38 for a renewal that I didn't agree to. I didn't receive any login details nor could I reset my password. When I contacted the chat agent she told me I can't be refunded.
This is a violation of my rights and I demand a refund.
Hi Jay,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at [email protected].
Best regards,
Customer Support at Brainety
Hi Tijana,
We sincerely regret any inconvenience this incident has caused you.
We will look into this as soon as possible.
Could you please provide the following information, if it's not too much to ask? This allows us to examine and verify the following facts about your order:
-The email address with which you placed your order
-Order reference
-Complete Name
Please tell us at [email protected] as soon as possible, so that we can rectify the situation.
Thank you for your patience, and we look forward to hearing from you.
Customer Support at Brainety