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The company enjoys a generally positive reputation for its product quality, efficient delivery, and responsive customer service, with many customers praising the promptness of their orders and the helpfulness of staff. However, significant concerns arise regarding service reliability, particularly with delivery delays and difficulties in contacting customer support for returns or inquiries. Some customers report frustration with the lack of direct communication channels, which detracts from their overall experience. Despite these issues, the company's commitment to customer satisfaction and product reliability remains a strong point, fostering loyalty among many repeat customers.
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Brilliant - easy to choose, great price, arrived quickly and easy to install
The bracket is exactly what was needed, it's really good quality, it wasn't overpriced and it was received within a day or two of ordering. Can't recommend highly enough.
Couldnt reccomend them more, fast and easy to choose your bracket and delivered speedily, ten out of ten, thanks so much
I would recommend this company excellent service good product
Got a Samsung 55inch TV Bracket and superb service beginning to end.
Much cheaper then other alternatives. Well recommended.
All explained to me when I rang them. Delivered when promised and easy to put up! Will use this site again!
I recently bought a wall-mounted TV bracket from Bracketsrus for a fraction of the price that others were quoting. The instructions were clear, installation took minutes and it's been doing a great job ever since!
The site was very easy to use, the bracket for my TV was simple to fit.
The website was easy to use. Everything is there in front of you. Excellent website and excellent quality product. Fast delivery too. Overall very happy.
Ordered late on Friday arrived first thing Monday. Good quality product at attractive price. Does what you would expect from a web site.
There was a good range of products to choose from. The descriptions enabled me to find exactly what I was looking for. The product was simple and easy to set up and is working perfectly.
Excellent company would highly recommend. Website was very clear and easy to use, product arrived within the specified delivery period and is of a good quality and easy to install.
Very poor products and service. First bracket arrived in a broken box, with rusted parts, and didn't fit the TV properly. Second bracket was far too weak and bendy to support the TV properly. It is not possible to speak to customer service except by email. They drag their feet. They sent me a form to request refund but I had to pay postage to return the bracket, and it has been 1 month since sending and no response. Everything so far suggests they have no serious interest in customer care, only in making sales. If you use this company you are taking a big risk - it may be fine if nothing goes wrong but if something does you will be on your own.
Purchased a wall bracket for my Samsung LCD TV. Easy to use website and checkout on the Friday and the bracket was with us by Monday. Reasonable price too, one of the cheapest excelllent quality product! Will definately buy from again:-)
The products and service are excellent.
I would use this company again and recommend it also.
The products are excellent quality and very reasonable prices with next day delivery. Brilliant.
The bracket I ordered suited my purpose perfectly.
I placed my order after 'close of play' on Friday so to take delivery on Wednesday was very satisfactory.
The product is well made and of good quality.
Must compliment this Co for 1st class service. This is what internet buying should always be.
Ordering was simple, site was informative, telephone help was useful. Both price and next day delivery (no p&p), cannot be beaten. Product was very well engineered, solid and with ALL bolts, nuts, washers and more etc that was needed.
Dave C, 4 Nov 13
I ordered my Panasonic Wall Bracket around 3pm on-line and it was delivered next morning - it was well packed and of really good quality. A few drill holes and my TV was on the wall - great service and really helpful on the phone when I checked if my PayPal had gone through OK.
Speedy delivery, top quality product, very very competitive price - excellent to deal with.
Answer: I have same issue. Placed order on Monday and it's now Friday still not delivered! They're not answering emails and tracking number they've provided isn't valid so the carrier can't locate item on their system. I'm not amused!
FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.

