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BracketsRus

4.4

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BracketsRus Reviews Summary

The company enjoys a generally positive reputation for its product quality, efficient delivery, and responsive customer service, with many customers praising the promptness of their orders and the helpfulness of staff. However, significant concerns arise regarding service reliability, particularly with delivery delays and difficulties in contacting customer support for returns or inquiries. Some customers report frustration with the lack of direct communication channels, which detracts from their overall experience. Despite these issues, the company's commitment to customer satisfaction and product reliability remains a strong point, fostering loyalty among many repeat customers.

This summary is generated by AI, based on text from customer reviews

service
41
value
40
shipping
40
returns
17
quality
39

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Brilliant
December 3, 2013

Brilliant - easy to choose, great price, arrived quickly and easy to install

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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The bracket is exactly what was needed, it's really good quality, it wasn't overpriced and it was received within a day or two of ordering. Can't recommend highly enough.

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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Couldnt reccomend them more, fast and easy to choose your bracket and delivered speedily, ten out of ten, thanks so much

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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I would recommend this company excellent service good product

Date of experience: December 3, 2013
Washington
1 review
0 helpful votes
Follow Bimal P.
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Got a Samsung 55inch TV Bracket and superb service beginning to end.
Much cheaper then other alternatives. Well recommended.

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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All explained to me when I rang them. Delivered when promised and easy to put up! Will use this site again!

Date of experience: December 3, 2013
GB
1 review
1 helpful vote
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I recently bought a wall-mounted TV bracket from Bracketsrus for a fraction of the price that others were quoting. The instructions were clear, installation took minutes and it's been doing a great job ever since!

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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The site was very easy to use, the bracket for my TV was simple to fit.

Date of experience: December 3, 2013
GB
1 review
1 helpful vote
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The website was easy to use. Everything is there in front of you. Excellent website and excellent quality product. Fast delivery too. Overall very happy.

Date of experience: December 3, 2013
GB
1 review
4 helpful votes
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Ordered late on Friday arrived first thing Monday. Good quality product at attractive price. Does what you would expect from a web site.

Date of experience: December 3, 2013
GB
1 review
1 helpful vote
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There was a good range of products to choose from. The descriptions enabled me to find exactly what I was looking for. The product was simple and easy to set up and is working perfectly.

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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Excellent company would highly recommend. Website was very clear and easy to use, product arrived within the specified delivery period and is of a good quality and easy to install.

Date of experience: December 3, 2013
GB
1 review
0 helpful votes
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All good
December 3, 2013

All good. Good spec on website, good product when it arrived, on time in full.

Date of experience: December 3, 2013
GB
2 reviews
14 helpful votes
Follow Alastair J.
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Very poor products and service. First bracket arrived in a broken box, with rusted parts, and didn't fit the TV properly. Second bracket was far too weak and bendy to support the TV properly. It is not possible to speak to customer service except by email. They drag their feet. They sent me a form to request refund but I had to pay postage to return the bracket, and it has been 1 month since sending and no response. Everything so far suggests they have no serious interest in customer care, only in making sales. If you use this company you are taking a big risk - it may be fine if nothing goes wrong but if something does you will be on your own.

Date of experience: November 28, 2013
Massachusetts
1 review
1 helpful vote
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Purchased a wall bracket for my Samsung LCD TV. Easy to use website and checkout on the Friday and the bracket was with us by Monday. Reasonable price too, one of the cheapest excelllent quality product! Will definately buy from again:-)

Date of experience: November 24, 2013
GB
1 review
2 helpful votes
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The products and service are excellent.
I would use this company again and recommend it also.
The products are excellent quality and very reasonable prices with next day delivery. Brilliant.

Date of experience: November 21, 2013
GB
1 review
1 helpful vote
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The bracket I ordered suited my purpose perfectly.
I placed my order after 'close of play' on Friday so to take delivery on Wednesday was very satisfactory.
The product is well made and of good quality.

Date of experience: November 14, 2013
GB
1 review
0 helpful votes
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Must compliment this Co for 1st class service. This is what internet buying should always be.
Ordering was simple, site was informative, telephone help was useful. Both price and next day delivery (no p&p), cannot be beaten. Product was very well engineered, solid and with ALL bolts, nuts, washers and more etc that was needed.
Dave C, 4 Nov 13

Date of experience: November 4, 2013
GB
1 review
1 helpful vote
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I ordered my Panasonic Wall Bracket around 3pm on-line and it was delivered next morning - it was well packed and of really good quality. A few drill holes and my TV was on the wall - great service and really helpful on the phone when I checked if my PayPal had gone through OK.

Date of experience: November 1, 2013
GB
1 review
2 helpful votes
Follow ia A.
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Speedy delivery, top quality product, very very competitive price - excellent to deal with.

Date of experience: October 25, 2013

From the business

FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.